Tesla / SolarCity have an average customer reviews score of 1.81 which is lower than the average customer satisfaction score on SolarReviews. This indicates that on average less people who buy solar power from this company have a positive experience compared to the average solar panel company. On the left of this profile page you can get more details on things such as customer service, quality of the sale process, advice given by their sales representatives, whether they have sold good quality products and services and whether they have helped their clients save money in the long term form their solar energy system
If you visit our solar power system cost page you can see solar panel cost for some of the solar power systems that Tesla / SolarCity has installed. You can also compare Tesla / SolarCity prices to other solar installers by entering your details into the solar panels cost and savings calculator at the top of this page.
Latest Tesla / SolarCity Solar Reviews
I've had a Solarcity install here in RI for 3 plus years. Other than costing more and initial startup issues it's been working great.
No pbl ... the system has been working great for me ... $0 bill from DWP now ... only $50 to SolarCity ... and
$1250 credit from DWP even though I have an EV and a new construction in the backyard that is rented and uses my electricity ... could add few neighbors' houses too if I could ...
Why not every single house in LA is not sun fed yet is a mystery for me ...... read more
After researching several of the top solar companies in our area we went with Solar City/Tesla and we are glad we did. The project proceeded just as the sales rep explained it would and the cost was exactly what the review process said it would be. We were notified all along the way by email at each step. Getting the fudning for the panels was easy and painless... all done electronically. When it was time for our install we were notified that there was a shortage of our selected panels so they upgraded us at NO Charge to us to the next highest rated panel which produces more energy. The install continued on schedule. On install day, the installers arrived on time and began work. I was very impressed with the workers and how quickly and efficiently they installed the panels. Once completed and the inspection was done it did take a few days longer than necessary to get the paperwork transferred to sdg&e but once it was done the next day we got the OK from sdg&e to turn it on. It's been working perfectly since then. We went live 10/5/18 and just got our first bill since the install from sdg&e and the result is our electric bill was 9 cents for October. For sept we paid $113 electric and for august we paid $166 for electric after sdg&e jacked up their rates.... read more
Latest Tesla / SolarCity Solar Complaints
My salesman was great. The survey guys were great. The installers were great. The first four years the system was great. Then came the fifth season and the performance dropped a full 20%. My credit with ACE has dropped steadily by a few dollars a month but in the last two months, my credit dropped from $77 to $44 and at this rate, I will be paying my lease to SolarCity and an electric bill too. Of course SolarCity says the panels need to be washed off with a hose every 6 months, something I've never done. Add to all of this the fact that this home went from 4 adults to one. Their tech service refuses to send a technician out to find out why the system is failing. They say the computer says I am above the rate they guarantee the system to make. Add to this the fact that a friend I recommended to them has their system with more panels and pays less per month than me.... read more
I was happy with the Solar City panel installation process and the first few years were good. However, once we had an issue it was a different story. We needed service and they took six months to resolve the issue (a squirrel chewed through a line). During that six months they insisted I still had to pay for estimate solar production. Since the system was off the estimate should have been zero but instead they used last year's values. After two months I turned off autopay so I didn't have to pay. But, autopay cost me $7.50 per month. No, they wouldn't waive the fee.... read more
I am a single mom of 3. My sales guy was smooth. Told me my APS should average between 70 to 80 a month after solar is installed. My APS has never been under $200 (summer time it's still $400+) and I pay $200 to solar every month. I am going broke and customer care just feeds me BS, basically said they can't guarantee what their reps promise. Excuse me??... read more
What Tesla / SolarCity say about themselves
Thoughts on SolarCity from the SolarReviews editors:
SolarCity is the largest installer of residential solar panels in America. It was founded by Lyndon Rive and Peter Rive in 2006 but has since been acquired by wall street darling Tesla Motors. Tesla started as an electric car company but is now a clean energy conglomerate selling Tesla solar panels, the Tesla Powerwall home battery and solar roof tiles alongside their electric cars.
However, selling solar panels to consumers is a very different business to selling a consumer an electric car because tradespeople are needed to climb up ladders and install solar panels on the roof of their customers all over this vast country. Logistically this is a difficult thing to do and this is the reason few roofing or air conditioning companies are truly national.
SolarCity rose to become the largest solar installer because they were one of the first companies to offer zero down solar leasing and also PPA contracts. However, the market has now changed and with solar prices much lower than they were a few years ago most homeowners want to buy their solar panels outright rather than be tied to a 20 year payment. Consumers have now realized they are better to buy their solar system and collect the solar tax credits themselves. It took Solarcity quite a while to start to offer customers competitive prices for outright purchase.
What is the biggest issue with Solarcity and what can we learn from SolarCity reviews?
Ironically, size and geographical coverage are the biggest problems for SolarCity because of the need to have skilled salespeople and installers in a wide variety of locations. Commission only sales people are a recipe for disaster because they receive little training and tend to say whatever the client wants to hear in order to get a signature. It also means they have to use a wide array of third-party contractors as installers and it is difficult to manage quality where this is the case.
Would I buy solar panels from SolarCity (Tesla) or would I choose another solar provider near me.
I am a big fan of Elon Musk and Tesla for their vision of the seamless integration of a package of renewable energy solutions that together can allow customers to live a carbon neutral life. Their company probably does more to tackle climate change than any other company or government in the world and their battery factory in Reno, Nevada is doing more to make battery storage of renewable energy possible that anyone else in the world. Their Powerwall 2 home battery is clearly the best solution on the solar battery market.
However, I would not buy a residential solar power solution from SolarCity because there are lots of really good small and mid-sized solar companies out there that have their own dedicated install crews and who I trust more to take care of my roof and the solar equipment when installing it.
Although SolarCity reviews on our site are poor it needs to be remembered that happy customers tend to say nothing whereas angry customers leave reviews. As such your odds of having a good experience buying solar panels from Tesla are probably better than their reviews suggest.