Solar Negotiators

Lack of Service

I have had a service case open since June 2026 to replace two underperforming panels. Unfortunately, both panels have now completely stopped working. I called today to request an update and was disappointed to learn that the service department is out for the remainder of the week and that someone may contact me sometime next week. After waiting since June, this response is extremely frustrating, especially now that the equipment is no longer functioning. I regularly see your commercials stating, “We leave no one behind.” As a combat veteran, those words resonate with me. However, after months of waiting for a resolution and now being told there is no immediate support available, I cannot help but feel left behind. I am requesting immediate attention to this matter, including a firm timeline for replacement of the failed panels and a clear point of contact who can provide updates until the issue is resolved. I have been patient throughout this process, but the current situation is unacceptable and requires urgent action. Thank you for your prompt response.

I could write a book about the team at Solar Negotiators. Eric Cisneros is our salesman. He is professional, personable, thoughtful, and extremely knowledgeable. I was in good hands from the instant that I shook his hand and said hello at our first meeting. It’s a long process but he was there beside us every step of the way. Minus the long wait in line for PGE, I can’t think of a single thing that wasn’t streamlined. Shereen walked us through our orientation. She is such a positive gal. Super knowledgeable and professional. By the time she was finished I felt like I had a firm grasp on moving around the app. to find information. Great job on our solar. You guys are an exceptional team! I’m now waiting for my first cleaning (included for free!) with Solar Maintenance. I’ll rate them separately.

DO NOT RECOMMEND - BUYER BEWARE

We’ve had solar with Solar Negotiators for 7 years now. It has been only a source of lost time and frustration. The handling of any issue is either ignored or actively avoided. You have to chase them to fix panels, they will not reimburse any lost production if “the system produced within acceptable limits”. You are trapped once you purchase the system and they know it so they only do the bare minimum they are forced to do to stay within “contracted guidelines”. Don’t be an idiot like I was.

Good service. The communication is very good and the firm got back to me very quickly with any questions or concerns that I had. Moving all the wires from one breaker panel to the panel incorporated with the solar system looked painstaking to say the least. They technicians stayed well into the evening to get it all done. It's too bad PG&E is not nearly as efficient as the Solar Negotiators team.

This is my third time getting solar. But this is first time to work with Solar Negotiators. They are local company in central California i believe. I have purchased Solar 12kW system with 2 powerwall from them. Kyle is my point of contact person. It was good experience. Good communication. The project took less than 3 months from start to aporved to operate by electricity company. Price is reasonable and affordable compared with companies out there. If you look to getting solar, at least give them a call. They will probably offer you better deal and price than most companies.

Please do your due diligence and shop around like I should have, and get every single small detail in writing. I've waited a little over a year to write this hoping our system or plan would normalize. IT did not We had our system built for "150%" of our usage based on a years Edison statement. We still have an electric bill in the summer months, on top of the solar payments. What i was told by the salesman isn't what ended up happening. Specifically when it came to upgrading our box. they probably aren't the worst company around, but please know exactly what you are asking for and get it in all in writing. They are no different from any other corporation in the way that they just want to get the deal signed and the stuff installed as fast as possible. It feels like they don't nessacerily care about your well being into the future. Tl;DR: research different companies and products. Don't assume what the salesman says is true Get everything in writing and make them show you where it is written. Update: of course what was written in the contract was upheld, that is my point. What your sales representative came in and told me and my family to my face isn't what ended up panning out in reality. This is why I say do your due diligence and make sure what you ask for is in the contract and outlined. It was my mistake for just trusting everything based on what the sales rep said. I feel like you just took my words and tried using them against me, without even reading and internalizing my statement, another reason everyone should know exactly what they are getting themselves into when they sign up.

Used to Be a Great Company-Not Anymore!

I’m extremely disappointed with Solar Negotiators and the lack of communication throughout my project. My project manager, Idalia Cruz, repeatedly brushed me off and seemed to have no idea what was going on with my installation. On our first call, she said she was waiting for clearance from my contractor about a structure on my property. I stayed on top of everything because my solar loan was already approved and sitting in my account .I didn’t want to start paying for something that wasn’t even installed yet. At one point, I was paying my full PG&E bill and the first payment on my solar loan, yet I still wasn’t even on the schedule …which is why I kept calling and following up so much. After checking with my contractor, I learned he had already emailed Solar Negotiators a week earlier and never received a response. Only after I made another call did someone else from the company finally reach out and get me scheduled. The installation itself went fine, but once it was done, my system still wasn’t turned on. When I called Idalia again, she dismissed my concerns and told me it takes “about 30 business days” for PG&E approval something I was never told before. A week later, PG&E approved it, yet my system was still off. When I called again, Idalia sounded annoyed and told me they needed two weeks to “monitor the system” before closing out the project. How can you monitor a system that isn’t even on? Two more weeks went by, and only on the FINAL day of my contract did someone finally come out to turn my system on. It’s now been two weeks since then, and I still haven’t had a closeout meeting. I’m a returning customer and have referred several people to Solar Negotiators in the past, but I won’t be doing that anymore. The customer service has gone downhill since my first experience in 2020. It feels like the company has grown too fast and can’t handle the number of customers they take on, which shows in the lack of communication and care. Save yourself the headache and go with a different solar company

Happy Customer With New Concerns

My intitial experience with the sales, installation, and performannce of the system has been good for the past four years. During this past spring my system quit reporting on a few panels on Ephase and I was alerted to check the system. I called to repor and it took about a month for a response and for the maintenace team to come out. The technician said the problem was fixed and the system was working properly. During the month of July the system got hot and one of the main breakers burned and failed. I was not aware that my system was working not working for most of July. I was not notified by the 24/7 monitoring I was promissed, and the result was a huge true up bill in August. I was not satisfied with the response and I asked for followup and an investigation into my true up bill. I have not had a satisfactory response other than being read conditions in my contract that apparently relieves Solar Negotiars from any compensation for their neglect of my system and their failure to adequately communicate with me and relieve my concerns. This once happy customer is wondering if the company is now taking the customer service path of the companies I did not want to deal with. Has anyone else had a similar incident.

5-Star Review for Solar Negotiators – Ground Mount System We just had a ground-mount solar system installed by Solar Negotiators, and the experience was honestly excellent from beginning to end. Our property is in a pretty rocky area, so I was a little nervous about how installation would go, but their team clearly knew what they were doing. They did a really solid site evaluation and came up with a custom plan that worked with the terrain—no cookie-cutter solution here. Their crew was professional, on time, and super respectful of our property. Even with the tricky ground conditions, they got everything installed cleanly and on schedule. The communication was also great. They walked us through the entire process—permits, inspections, timelines—and kept us in the loop every step of the way. Now that the system is live, it’s producing exactly what they projected (if not more), and the monitoring app makes it easy to keep an eye on things. Highly recommend Solar Negotiators, especially if you’re in a rural or rocky area like we are. The quality of their work and their customer service really stood out. 👍

Very professional ! Great services ! Great communication and follow up ! Reasonable prices ! Recommend without any reservations

Professional Service

What a wonderful company to do business with! Very courteous, punctual and professional. They did everything they said they would do and have been maintaining my system for over ten years now! Keep up the good work!

Not real happy

I’m sure I won’t win the $100 prize for this.. I’ve had solar for appx 5 years. First year was great. But every year after that I’ve had very high “True-up” fees. Did not expect that. We have not changed how we use power, keep the AC at 78/79 What has changed is the rate hikes from PGE. They are the pros at this and I feel they should have built my system to account for at least a few years of rate hikes. My current true-up is close to $1,400.00 which I have to pay this next month. So if you do get solar take into account the rate hikes!

Professional

Satisfied

From the first meeting until the system was turned on solar negotiators made it so easy. We absolutely love not having a power bill.

Promised the Moon, Given a Flashlight

At first we were VERY happy.....good service, great explanation, as long as SN knew the answers to our questions. BUT, as soon as we asked questions they did not have answers, all communications ceased. Totally unhappy with Solar Negotiators. We looked around at different places and THOUGHT we had invested in the right Solar Company. We were fooled. They promised us the moon, and gave us a flashlight. The worst aspect of this entire process, is that Solar Negotiators did not understand how Southern California Edison worked and sold the panels under the premise that SCE worked like PGE...unfortunately they are not similar at all. Therefore, we have been charged a great deal more by SCE than we were led to believe by Solar Negotiators. Had we known beforehand that SN did not know the SCE process, we never would have used them.

Initial set up

It appears that we were not engineered with enough panels or batteries. The whole purpose of our solar was to reduce our PGE bill..it appears after two months that we are under producing or storing enough energy without pulling from the grid. This should have been figured out with our initial assessment. It appears with our current usage even with timing our use of appliances we will be off. I’m sure the solution will require an upscale with either additional Panels or batteries. Not “cool”

Happy

Solar Negotiators has been excellent from start to finish. The install was super clean and we have been very very happy ever since.

Great and Nice People in the office to talk with always there for any Questions from start to finish

Best investment

This is my second summer with my solar, and I couldn’t be happier with my choice to go with Solar Negotiators! I spent three months researching and talked to two other service providers. They were very upfront, answered all my questions and estimated amount of panels needed perfectly. I had no True-up my first year, and according to the reports, I am doing even better this year! I will have my system paid off in four years and they made it very affordable for me. As a single woman owning her own home, it’s really nice to be taken care of. I tell everyone considering to go solar, to talk with Solar Negotiators!! Thank you, thank you!!

Solar system

Excellent company for your solar system project. On time installation excellence work.

Since day one Solar Negotiators have been there to answer any questions and concerns I had which weren’t many because they explained everything throughly. With electricity been so high cost now a day I am able to save money lots of money with my solar panels. Highly recommend Solar Negotiators.

My HOME team

I've had solar for many years. Even did an expansion because two-story houses take a lot of energy. Always helpful and quick to address any problems that occurred. Thanks guys.

Always get help

Happy with our system. Going on year 3. We always receive updates on new things going on. Happy with their service

Couldn’t have done it without Solar Negotiators!

6 years ago I had almost given up hope of getting solar after another company told me our roof wouldn’t work with solar. RJ and S.N. worked their magic by bringing different companies together to create a package that included the right roof surface, solar, and an efficient pool pump. To this day, they are still very responsive to questions and needed support. I recommend them all the time and still share RJ’s cell number with interested friends. I couldn’t be happier with the results and the experience.

Great service and communication

Started using my solar panels just over a year ago. The estimated production was correct, we produced a little more than the projection for the year. We are very happy with our system, and the process to get them installed and running. Solar Negotiators was great to work with.

Nice and courteous people

Robbie was referred to me by a good friend. I hope he got his incentive for the referral. Robbie took time off his busy schedule to show the system. He explained things that I was not even aware of such as regulation changes. He called to remind me about changing my habit of using electricity. His advice is to use the power being generated instead of trading it for later use. I am hoping the system will step up and gradually increase producing power towards 10kW. My 10kW system have been producing 7.5kW.

Good service

Over the last three years I have found them reliable snd honest. Early in the process we had trouble getting online, but Solarnegotiators got it solved and have had no problems since. Very satisfied.

Excellent Service

I have had Solar installed on two homes in the Fresno area. The experience from start to finish was amazing. No problems and the systems work as expected. I highly recommend this company for your solar system.

Customer Service

Solar Negotiators has great customer service when I discovered that one of mypanels was off.

A straightforward review

We start a few year back as everyone else about dealing with the high cost of utilities.I made several inquiries talked to about five different companies,had three come out.From the start solar negotiations show me what I wanted two of them showed my google maps and told me what I need and when they could start.The representative from solar negotiations got on the roof inspected my electrical panel and really inquired about our needs. I like his approach and professional manner, he didn’t try to sell me on it just told me what they could do.My wife and decided this was the way we wanted go. They scheduled the installation and came and did everything exactly as said and all of the people who came knew what they were doing. We had the system for about five years and had a couple of problems but they worked with us on both of them. The system works well our true up is low and our system meet our needs, I like the fact that we make what we use, I feel thats how it should work. The system and solar negotiations have been good for us and I recommend them and they are very good to deal with. Stephen and Debbie Valizan