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David | Fresno, California | 09/02/2025
Happy Customer With New Concerns
My intitial experience with the sales, installation, and performannce of the system has been good for the past four years. During this past spring my system quit reporting on a few panels on Ephase and I was alerted to check the system. I called to repor and it took about a month for a response and for the maintenace team to come out. The technician said the problem was fixed and the system was working properly. During the month of July the system got hot and one of the main breakers burned and failed. I was not aware that my system was working not working for most of July. I was not notified by the 24/7 monitoring I was promissed, and the result was a huge true up bill in August. I was not satisfied with the response and I asked for followup and an investigation into my true up bill. I have not had a satisfactory response other than being read conditions in my contract that apparently relieves Solar Negotiars from any compensation for their neglect of my system and their failure to adequately communicate with me and relieve my concerns. This once happy customer is wondering if the company is now taking the customer service path of the companies I did not want to deal with. Has anyone else had a similar incident.
Tom Tostenson | Fresno, California | 06/29/2024
Professional Service
What a wonderful company to do business with! Very courteous, punctual and professional. They did everything they said they would do and have been maintaining my system for over ten years now! Keep up the good work!
Greg Hansen | Clovis, California | 06/28/2024
Not real happy
I’m sure I won’t win the $100 prize for this.. I’ve had solar for appx 5 years. First year was great. But every year after that I’ve had very high “True-up” fees. Did not expect that. We have not changed how we use power, keep the AC at 78/79 What has changed is the rate hikes from PGE. They are the pros at this and I feel they should have built my system to account for at least a few years of rate hikes. My current true-up is close to $1,400.00 which I have to pay this next month. So if you do get solar take into account the rate hikes!
Andy | Madera, California | 06/25/2024
Satisfied
From the first meeting until the system was turned on solar negotiators made it so easy. We absolutely love not having a power bill.
Great Sales Pitch, No Service | Visalia, California | 06/25/2024
Promised the Moon, Given a Flashlight
At first we were VERY happy.....good service, great explanation, as long as SN knew the answers to our questions. BUT, as soon as we asked questions they did not have answers, all communications ceased. Totally unhappy with Solar Negotiators. We looked around at different places and THOUGHT we had invested in the right Solar Company. We were fooled. They promised us the moon, and gave us a flashlight. The worst aspect of this entire process, is that Solar Negotiators did not understand how Southern California Edison worked and sold the panels under the premise that SCE worked like PGE...unfortunately they are not similar at all. Therefore, we have been charged a great deal more by SCE than we were led to believe by Solar Negotiators. Had we known beforehand that SN did not know the SCE process, we never would have used them.
W Chennault | Clovis, California | 06/25/2024
Initial set up
It appears that we were not engineered with enough panels or batteries. The whole purpose of our solar was to reduce our PGE bill..it appears after two months that we are under producing or storing enough energy without pulling from the grid. This should have been figured out with our initial assessment. It appears with our current usage even with timing our use of appliances we will be off. I’m sure the solution will require an upscale with either additional Panels or batteries. Not “cool”
A Broderick | Fresno, California | 06/23/2024
Happy
Solar Negotiators has been excellent from start to finish. The install was super clean and we have been very very happy ever since.
Joyce | Fresno, California | 06/23/2024
Great and Nice People in the office to talk with always there for any Questions from start to finish
Sabrina Castañeda | Fresno, California | 06/22/2024
Best investment
This is my second summer with my solar, and I couldn’t be happier with my choice to go with Solar Negotiators! I spent three months researching and talked to two other service providers. They were very upfront, answered all my questions and estimated amount of panels needed perfectly. I had no True-up my first year, and according to the reports, I am doing even better this year! I will have my system paid off in four years and they made it very affordable for me. As a single woman owning her own home, it’s really nice to be taken care of. I tell everyone considering to go solar, to talk with Solar Negotiators!! Thank you, thank you!!
