Solar Negotiators

I’m extremely disappointed with Solar Negotiators and the lack of communication throughout my project. My project manager, Idalia Cruz, repeatedly brushed me off and seemed to have no idea what was going on with my installation. On our first call, she said she was waiting for clearance from my contractor about a structure on my property. I stayed on top of everything because my solar loan was already approved and sitting in my account .I didn’t want to start paying for something that wasn’t even installed yet. At one point, I was paying my full PG&E bill and the first payment on my solar loan, yet I still wasn’t even on the schedule …which is why I kept calling and following up so much. After checking with my contractor, I learned he had already emailed Solar Negotiators a week earlier and never received a response. Only after I made another call did someone else from the company finally reach out and get me scheduled. The installation itself went fine, but once it was done, my system still wasn’t turned on. When I called Idalia again, she dismissed my concerns and told me it takes “about 30 business days” for PG&E approval something I was never told before. A week later, PG&E approved it, yet my system was still off. When I called again, Idalia sounded annoyed and told me they needed two weeks to “monitor the system” before closing out the project. How can you monitor a system that isn’t even on? Two more weeks went by, and only on the FINAL day of my contract did someone finally come out to turn my system on. It’s now been two weeks since then, and I still haven’t had a closeout meeting. I’m a returning customer and have referred several people to Solar Negotiators in the past, but I won’t be doing that anymore. The customer service has gone downhill since my first experience in 2020. It feels like the company has grown too fast and can’t handle the number of customers they take on, which shows in the lack of communication and care. Save yourself the headache and go with a different solar company

My intitial experience with the sales, installation, and performannce of the system has been good for the past four years. During this past spring my system quit reporting on a few panels on Ephase and I was alerted to check the system. I called to repor and it took about a month for a response and for the maintenace team to come out. The technician said the problem was fixed and the system was working properly. During the month of July the system got hot and one of the main breakers burned and failed. I was not aware that my system was working not working for most of July. I was not notified by the 24/7 monitoring I was promissed, and the result was a huge true up bill in August. I was not satisfied with the response and I asked for followup and an investigation into my true up bill. I have not had a satisfactory response other than being read conditions in my contract that apparently relieves Solar Negotiars from any compensation for their neglect of my system and their failure to adequately communicate with me and relieve my concerns. This once happy customer is wondering if the company is now taking the customer service path of the companies I did not want to deal with. Has anyone else had a similar incident.

Very professional ! Great services ! Great communication and follow up ! Reasonable prices ! Recommend without any reservations

What a wonderful company to do business with! Very courteous, punctual and professional. They did everything they said they would do and have been maintaining my system for over ten years now! Keep up the good work!

I’m sure I won’t win the $100 prize for this.. I’ve had solar for appx 5 years. First year was great. But every year after that I’ve had very high “True-up” fees. Did not expect that. We have not changed how we use power, keep the AC at 78/79 What has changed is the rate hikes from PGE. They are the pros at this and I feel they should have built my system to account for at least a few years of rate hikes. My current true-up is close to $1,400.00 which I have to pay this next month. So if you do get solar take into account the rate hikes!

Professional

From the first meeting until the system was turned on solar negotiators made it so easy. We absolutely love not having a power bill.

At first we were VERY happy.....good service, great explanation, as long as SN knew the answers to our questions. BUT, as soon as we asked questions they did not have answers, all communications ceased. Totally unhappy with Solar Negotiators. We looked around at different places and THOUGHT we had invested in the right Solar Company. We were fooled. They promised us the moon, and gave us a flashlight. The worst aspect of this entire process, is that Solar Negotiators did not understand how Southern California Edison worked and sold the panels under the premise that SCE worked like PGE...unfortunately they are not similar at all. Therefore, we have been charged a great deal more by SCE than we were led to believe by Solar Negotiators. Had we known beforehand that SN did not know the SCE process, we never would have used them.

It appears that we were not engineered with enough panels or batteries. The whole purpose of our solar was to reduce our PGE bill..it appears after two months that we are under producing or storing enough energy without pulling from the grid. This should have been figured out with our initial assessment. It appears with our current usage even with timing our use of appliances we will be off. I’m sure the solution will require an upscale with either additional Panels or batteries. Not “cool”

Solar Negotiators has been excellent from start to finish. The install was super clean and we have been very very happy ever since.

Great and Nice People in the office to talk with always there for any Questions from start to finish

This is my second summer with my solar, and I couldn’t be happier with my choice to go with Solar Negotiators! I spent three months researching and talked to two other service providers. They were very upfront, answered all my questions and estimated amount of panels needed perfectly. I had no True-up my first year, and according to the reports, I am doing even better this year! I will have my system paid off in four years and they made it very affordable for me. As a single woman owning her own home, it’s really nice to be taken care of. I tell everyone considering to go solar, to talk with Solar Negotiators!! Thank you, thank you!!

Excellent company for your solar system project. On time installation excellence work.

Since day one Solar Negotiators have been there to answer any questions and concerns I had which weren’t many because they explained everything throughly. With electricity been so high cost now a day I am able to save money lots of money with my solar panels. Highly recommend Solar Negotiators.

I've had solar for many years. Even did an expansion because two-story houses take a lot of energy. Always helpful and quick to address any problems that occurred. Thanks guys.

Happy with our system. Going on year 3. We always receive updates on new things going on. Happy with their service

6 years ago I had almost given up hope of getting solar after another company told me our roof wouldn’t work with solar. RJ and S.N. worked their magic by bringing different companies together to create a package that included the right roof surface, solar, and an efficient pool pump. To this day, they are still very responsive to questions and needed support. I recommend them all the time and still share RJ’s cell number with interested friends. I couldn’t be happier with the results and the experience.

Started using my solar panels just over a year ago. The estimated production was correct, we produced a little more than the projection for the year. We are very happy with our system, and the process to get them installed and running. Solar Negotiators was great to work with.

Robbie was referred to me by a good friend. I hope he got his incentive for the referral. Robbie took time off his busy schedule to show the system. He explained things that I was not even aware of such as regulation changes. He called to remind me about changing my habit of using electricity. His advice is to use the power being generated instead of trading it for later use. I am hoping the system will step up and gradually increase producing power towards 10kW. My 10kW system have been producing 7.5kW.

Over the last three years I have found them reliable snd honest. Early in the process we had trouble getting online, but Solarnegotiators got it solved and have had no problems since. Very satisfied.

I have had Solar installed on two homes in the Fresno area. The experience from start to finish was amazing. No problems and the systems work as expected. I highly recommend this company for your solar system.

Solar Negotiators has great customer service when I discovered that one of mypanels was off.

We start a few year back as everyone else about dealing with the high cost of utilities.I made several inquiries talked to about five different companies,had three come out.From the start solar negotiations show me what I wanted two of them showed my google maps and told me what I need and when they could start.The representative from solar negotiations got on the roof inspected my electrical panel and really inquired about our needs. I like his approach and professional manner, he didn’t try to sell me on it just told me what they could do.My wife and decided this was the way we wanted go. They scheduled the installation and came and did everything exactly as said and all of the people who came knew what they were doing. We had the system for about five years and had a couple of problems but they worked with us on both of them. The system works well our true up is low and our system meet our needs, I like the fact that we make what we use, I feel thats how it should work. The system and solar negotiations have been good for us and I recommend them and they are very good to deal with. Stephen and Debbie Valizan

My system was installed about 8 years ago. In the past when I had to make a big purchase there were always things that came up that jacked up the price. When buying my solar panels, I was very concerned that the price I was quoted was not going to be the price that I paid at the end. Something always came up and I had to pay more. With Solar Negotiators they told me about a couple problems they had in my installations but in the end the price was still what I was quoted. I also appreciated a very honest, and truthful approach in the sales presentation. they asked what my needs were and only sold me what I needed. They didn't try to talk me into more expensive. In fact, they even downsized the system a little and didn't try to upsell me. I was very pleased with the service I received and even today they still treat me special when I call with a question about my system. I wish all companies were this professional.

I couldn't be happier with my solar system. Solar Negotiators stands by their work and products. Best service and best value period.

I highly recommend. I was in contact with the company for several years before we finally installed our panels. Very knowledgeable and informative.

Solar negotiators and solar maintenance pro have been able to answer questions and ensured that we are producing enough power for our family. Highly recommend.

Seller negotiators demonstrated exceptional professionalism throughout the entire process. Their communication was clear, timely, and transparent, which made the negotiation process smooth and efficient. Not only did they exhibit a high level of expertise in their field, but they also went above and beyond to ensure that I received the best possible price. Their commitment to customer satisfaction was evident, and I couldn't be happier with the outcome of our dealings. Overall, they set a benchmark for seller negotiators with their professionalism and ability to secure the best deals for their clients.

Great working with these people

Everything was fine until the 5g upgrade. After upgrading, they found that my inverter was not working. I'm covered by warranty but it's been 22 days now with no solar. My systems hasn't produced in 7 months. Part of that is my fault because I didn't upgrade immediately. But after the problem was found, I asked when I would get a replacement. Solar negotiators said to ask solar edge because that's who the parts come from. Solar edge is a chat only company meaning u can't talk to a supervisor only chat with a worker. I was told 3-5 business days and they would ship. After 7 days I chatted that I need a supervisor. They said they would place me on a priority list. They said they warranty my product but dont warranty the time it takes to get the product. I then called solar negotiators back to request my money back for my upgrade and il pay it when I get service. The lady then said it's only been 22 days and parts can take up to 30 days. She also said someone would reach out to me. If they knew it would take 30 days, why have me call solar edge? So here I am 7 months and 22 days with no service and nobody has reached out to me. Great service in the beginning until you buy and have an issue. Highly disappointed.

Installation was on time and proceeded smoothly!

Wonderful experience very helpful knowledgeable

Emmanuel was amazing! He was quick changing out our electric panel and had our power back on in record time! He explained the new panel and process that was coming next in the solar process. We appreciate Emmanuel’s professionalism and ethics.

We paid $63,400 for a solar system, with 2 battery backups, from Solar Negotiators. It's been almost 6 years and our system Still doesn't work!!! Every time that the grid goes down, our solar system goes down. They come out and say that it's fixed, until the next power outage. DO NOT BUY ANYTHING FROM SOLAR NEGOTIATORS!!!

Solar Negotiators was very good all-around professional people. Their "sub-contractor" or company they recommended however was well below standards. Cutlass Consulting isn't even in the same league. Solar Negotiators should distance themselves from this company.

The entire process was very smooth. Communication occurred weekly throughout the process. The part that took the longest, was dealing with PG&E. We had one issue, but was dealt with quickly and professionally.

I'm very pleased with the services I received for a new solar system at my residence. I appreciated open communication between me and different individuals during the process.

Solar Negotiators is the complete solar solution. There are not enough stars to award Daniel Gibby; he is a wonderful representative. He's timely, responsive, and is very consultative through the entire process - he has a wealth of knowledge that really helped me make the best informed decision for my system. The installation was smooth. Took 1-2 days for the roof (provided by their contractor), and another 1-2 days for the system to be installed. They were quick! The best part, solar negotiators also provides access to their own monitoring software to help track energy usage against energy production so that you're better informed for no true up bills.

Good service good people

Have not had a problem with S.N. from installing to quarterly maintenance. Always easy to talk to

Expertly installed and working very well!

Very satisfied with Solar Negotiators. Decision-making was easy when you can get honest straight forward information. No reservations in recommending them.

From the beginning of the process to install solar until the present, I have been so pleased with Solar Negotiators. Dawn has been my go-to person and she has made addressing any issue so easy. The installers were prompt (January 2021) and did an amazing job in the installation. I had some cosmetic correction issues that were dealt with quickly. I love having solar, it has been an excellent investment! I would recommend Solar Negotiators to everyone! Local owned, veteran employees

The install crew was courteous and proficient. The staff took their time to explain or demonstrate as required and did a clean install. The communication was excellent, and being kept up to date on where we are at with our solar installation. The training on the Know True-Up app was amazing. They walked us through what we were pulling and pushing. We are incredibly happy with our experience.

My system is avarage. Nothing very fancy about it . HOWEVER ... I have (2) batteries and that makes me unique No very many people I talk to even have (1) battery . My goal is to use my own srored power during the day at night time . I am your typical consumer . I see the tv adds, I hear the radio ads . Solar Negotiators says on the radio " No True Up " Well , I have a true up bill .. and its $1,400.00 a year . I feel like I was swindled . I feel that Solar Negotiators lied to me and they are lying on the radio . I have ample solar panels and (2) batteries . I should to have to be paying for electricity during the day or night. I have purchased all of my equipment in cash and they took the money and ran . They say that I must be using more power than anticipated . I say " You are the experts " Power NEVER goes down in price and I have made (3) purchases at (3) different times for panels and batteries end expected to be treated with professionalism . Do I not have enough batteries ? Do I not have enough panels ? Why am I paying for any power when I should be using my own during the day or night ??? No one wants to say that a mistake has happened or more batteries or panels are needed . No one contacts me at all . Ever . I have the cell phone number to "Ken" one of their most experienced install techs and he does not return call ever . Why ? If Solar Negotiators is really concerned about what the public thinks , they should realize a cash paying customer is just as important as a customer that they make alot more money off of that finances. I expected so much more and have recieved so much less than expected ... I am not happy

Very professional, very quick installation and clean up, very competitive pricing, staff was easy to work with.

Good warranty of the life time also the team from all the departments did a great job on communicating on helping you understand what to look on solar and looking for to be a solar user also great explanation step by step of how to use their application on your mobile phone.

Solar Negotiators was excellent from the beginning. Never pushy through the sales process and provided me with all the info I needed to make an informed decision. Every week I got updates on the process and was never left in the dark. Even the install crew was personable and informative! Highly recommended.

I had an up and down experience with this company. The sales person was on point and kept his word with keeping in touch and walking me through the process, the installation wen through well without any issues and they were very respectful and cleaned up after the installation, and the final step of the process was very professional. The ball was dropped in the in-between process which is the most important part. The company said that they would keep me updated on weekly calls and be transparent with where things are headed. However, that didn't happen and even after multiple calls and voicing my concerns it did not seem to help. I was disappointed in the end with the lack of concern in the "middle" process.

I thought Solar Negotiators provided clear and concise information in regard to the size of the system I needed based on my typical usage. Their staff met or exceeded my expectations.