Rising Sun Solar Electric LLC

Every Rising Sun person I had contact with was knowledgeable, and thorough with initial design and schematics, and they handled all my questions expertly from the start through post installation. If HECO streamlined their processes I think the timelines could be much shorter, but Rising Sun and their entire team was always prompt, courteous, and very professional. Highly recommended!

Ryan Tormey and Brooke Bonhoff are a pleasure to work with and they are very responsive in their communications. The installation with Rising Sun Solar has been smooth and seamless. We recommend working with Ryan and Brook with Rising Sun Solar. You won't regret it.

From the first meeting with Mitch Sanders our experience with Rising Sun was A+. No hard sell and unnecessary because the whole house solar package we chose was top of the line in every category. Customer service, too, is excellent. Installation was on time and seemless. We cannot say enough about this company. You will not be disappointed! Rising Sun is quite simply the best.

If I could give zero stars I would. I’ve had ongoing issues with my newly installed $50k system since installation in the summer. The customer service is basically non existent with Rising sun and as other customers have said in their reviews, it is extremely difficult to get in touch with anyone in their office. They recently consolidated their operations in September and the customer service has gotten even worse since. There is no professionalism or accountability on their end and they basically take the money and run. I recommend any other company for your solar needs. This entire experience has been a nightmare. Considering contacting the Department of Commerce & Consumer affairs, HECO (who is partnered with Rising Sun for solar projects), and the BBB regarding my concerns.

Amazing service quality work Brandon always answers phone

Rising Sun just completed installation of solar panels to expand a solar array that was already in place and to integrate a Tesla battery with the system. All encounters with the company have been delightful. The marketing person was patient and informed in guiding decisions to come up with a final project design/purchase. Design and installation folks were attentive and flexible in integrating the new system with the old. All the staff who were involved in installation were capable and extraordinarily pleasant. Great work done by capable, congenial team.

Rising Sun Solar - Big Island

I apologize this review is for the Big Island and since I can't get an acceptable response from them, I'll have to write my review on this site. Since May 2023, we have been paying on our solar loan, and we still have no solar panels. We signed the contract with Rising Sun in January 2023 with a planned installation of May/June 2023. It then slid to July/August 2023. It slid again to September 2023. Rising Sun has said the problem is scheduling. And it' sliding again. Our next step is to go to the attorney general and the BBB.

Rising Sun was recommended to us, and I'm happy to report that it was an excellent recommendation. They walked us through the entire process and handled everything, right down to color matching our exterior paint and paining the pipe run to the batteries to match our house perfectly. They made this as painless a process as possible. We got solar panels and 2 Tesla batteries. They stay in communication regularly, respond to questions quickly, and all of the staff were incredibly friendly! I cannot recommend highly enough!

PV system costing $37,000

Rising Sun has installed inferior failing switch which failed in a few months, then failed to show for replacement after previous problems. I wrote , in error an unfavorable earlier review. I now retract it & advise all to seek another choice. I am a retired RN who helped Hawaii's babies & children by saving their lives & healing them, so am responsible, so you know I am not a flake. BEWARE & I WOULD NEVER CHOSE RS AGAIN! MARK RN, retired

Excellent job on the system. It works flawlessly. 45 to 50 kWh every day. Perfect. Technically the whole job was very professional. The employees could use a class in communications with customers. There is a definite attitude of don`t bother me, particularly after the system was installed. I also spent years in technical service for electronics companies and know how to treat customers. Their brochure says "Once your system has been inspected and approved, your Rising Sun consultant walks you through system operation and system monitoring." This was not done properly. I learned bits of information by asking the electrician questions but when the system was completed there was no "walk through". I asked for the manuals many times for the Sunpower system and was told we will get them to you. No manuals have yet arrived. Other than the above the Sunpower System instillation is perfect.

Rising Sun gave us samples of the tax forms we would need to get the rebates.

The only draw back or misunderstanding about the pvc system and solar water heaters is that prior to the installation of the solar system, the electric bill would range from over $ 100.00 to about $ 500.00 per month. Guess our thinking when we heard abut the solar system it would save us quite a bit of money on the electricity usage. Once the solar system was installed, we did not see the differences in usage or cost. They was problem where we had some trees that was affecting the solar panels to asborb the sun energy. We someone cut the trees and hopefully we going to see some improvement as well longer days.

After the work was paid for various phone calls and personnal vists to RS ofice were unresponsive.

I would have like to know more about maintenance of the inverter. Manual states the fan should be cleaned, but doesn`t say how often. A little background on the maintenance of the system would have been helpful.

Not sure of the size of the system. Done in 3 large sections. Rising Sun could not have been more professional. To the point where one of the systems was bid out larger than necessary and adjustments were made that I would not have been any the wiser. Hal Jobe

We felt very comfortable with everyone connected with Rising Sun from Day One. Every expectation was met. We recommend them without reservation.

Very Professional company. I enjoyed the process

I had a difficult time understanding how to read my monthly bills. finally, I callled MECO and a person finally explained it to me so I could understand it. At first I was very disappointed with my in/out put.

Rising Sun has been very professional in all aspects of the sales and installation process for my PV system. I already have recommended them to 2 other interested parties.