Impact Power Solutions (formerly Innovative Power Systems)

Summary: We got a good product for a fair price, but endured delays and unwelcome surprises along the way. Producing our own power with solar is great, and we really recommend installing a system to anyone considering it. Detailed Review: Our contract was signed with IPS on 9/27/16. We were led to believe by the salesperson and the project manager that they didn’t see a problem completing the project in 2016, possibly by Thanksgiving, so that we could get our federal solar tax rebate for tax year 2016. Materials were delivered to our home on 12/22/16, construction began on 12/30/16, our system went live on 2/24/17, and onsite work was completed on 2/27/17. Our monitoring did not go live until 3/9/17, and we did not receive our owner’s manual until 3/23/17. After the contract was signed, local building codes necessitated that the size of our system be cut in half. IPS treated us more than fairly, giving us a good price on the downsized system. We were grateful for how they handled the change. We discovered after the project was underway that IPS contracted the work at our site to be done by Premise Inc. This was a surprise to us, as we expected that the work would be done by IPS employees. The Premise installers were always respectful of our home, cleaned up after themselves very well, and seemed to do quality work. At times our project sat idle during optimal weather conditions, awaiting availability of installers. At one point in the process, we were told that Premise’s “schedule is super packed” and that they might have been hoping our permit process would take longer (i.e, in order to fit the installers’ schedule better). This left a poor impression. Communication was sparse, especially during delays. At times, we received conflicting information from Premise and from IPS. This disconnect was confusing, and left us wondering which information was correct. Several times, we initiated contact ourselves to inquire as to the reason for the various periods of inactivity, and to request status updates. In the end, we are pleased with our solar system, the installation of it and the price. We would have preferred to have had better communication and fewer delays.

Very easy to deal with, overall a very good experience. Absolutely will use them again in the future!!

Found major safety concerns with shortcuts. Wish I could give negative stars.

Installed 12 panels on my house. Got the incentives that were promised and the system is working very well!

Innovative Power Systems originally installed 8.8 kW on the Science Museum of Minnesota`s Science House in spring 2003 and an additional 1.4 kW in spring 2007. In both situations, IPS was a subcontractor as part of an overall construction project. So the general contractor was responsible for obtaining building permits and arranging the final building inspection.

Science and Nature journals also heavily influenced my adoption of solar energy.