John | Huffman, Texas | 11/02/2022
Avoid at all cost
We were promised that our solar production would cover the majority of our electric consumption. The system installation started last December and it was not complete and "functioning" until March. It has only worked properly for about a month. The inverters constantly have error codes that keeps them from working. There is a complete lack of customer support. Another review stated that they completely disappear after the contract is signed and that is true. Once the installation was complete and the lender funded the financing, there was a complete lack of support. I am currently looking for legal representation to either get my money back or get my system functioning.
Latham Zearfoss | Chicago, Illinois | 03/28/2022
False promises and no support
This company is SO MESSY and has made so many promises they did not keep. We were told our bills would be reimbursed when they dragged their feet on install, but then when we filed for reimbursement they said they were out of funds. We still have not been paid. We were told the setup with ComED would be a breeze, but instead we've had to have multiple hours long calls with ComED customer service, which is also MESSY AS HELL. And of course, our solar is not producing nearly as much as we were told and our bills have barely shifted. Headline solar sucks! We had one good contact there and now none of the people we originally worked with are there anymore, which is also sketchy af. Proceed with caution.
Chad B | Spring, TX | 12/03/2021
Worst customer service imaginable
As soon as you are locked into the contract you will never hear from these guys again. Our Ap has never worked from day one. We have no idea what we are producing or consuming. They sent someone out to check on this one time and they could not fix the problem. They said they would have it fixed within a few days. Three months later after countless unreturned phone calls and emails the issue is still unresolved. I have since talked to multiple acquaintances who have solar who can track exactly what their production and usage is by the minute. The install process was no better as they were constantly running late, no shows or well past schedule. All in all just a horrible experience.
Rytis J. | Romeoville, Illinois | 04/01/2021
Stay away
This company does not even deserve a one star. My system was installed over a year ago and it still not right. Sales guy was great installation was quick and on time but after that it became a nightmare month after month i would hear excuses on why my system is producing electricity yet on my ComEd bill it never reflected that. They promised they would cover my loan payments till it's taken care of well that stopped after a few months so i have been paying both bills for months. Keep calling, emails nothing is done not even excuses anymore just ignoring their customers. DO YOURSELF A FAVORITE and stay away from this company and for those who echoes my feelings we need to do a class action lawsuit against this company and get something back for this kind of mistreatment.
Jeudi Juetten | Alsip, Illinois | 03/10/2021
Horrible Contractor-Do Not Use
I think this horrible company has gone out of business. No surprise. Horrible project management. Took a year, terrible damage to my walls inside & our, lack of communication, failure to complete the repairs, and when they finally got the system on line supposedly, it was just in time for the panels to be covered in snow so I don’t even know if it’s actually working. Phone calls go to full voicemail boxes or “mailbox not set up.” No one answers office or cell numbers or emails. They owe me foe a couple electric bills because as of August, I’ve been paying them AND ConEd. No idea if I’ll get my rebates. DO NOT HIRE. Filing complaints with every possible entity. Such a shame, started out well and downhill from there.
Great Service | Chicago, Illinois | 09/04/2020
Great service!!
First thing first, I want to say thank you to Jared for all he has done for me and my family! My brother and I both went both solar this past year. The result has been great! On average we were paying $150 to $200 monthly, the solar got it to down to $10-$20 dollars a month! The installation and contract process was smooth and we got our rebate check from the state soon after. Headline Solar made sure our houses were up to code with the city of Chicago! They literally went the extra mile to make it happen. Thank you again!
Taylors | Elmwood Park, Illinois | 07/08/2020
Awesome company thank you the Taylors
We chose Headline because of other referals. Rudy and Jarred made the entire process very easy and explained everything in detail and stayed on top of everything from day one. Thank you guys customer for life
Midlothian Resident | Midlothian, Illinois | 06/03/2020
Starting to question my decision
I had Headline Solar install my panels on March 11, 2020. One of the documents you sign throughout this process is that you will have the panels listed on your homeowners insurance (makes sense). Since March 11, 2020, I have asked four times for the certificate my insurance agent needs. Each time my e-mail was verified and I was promised I would get the certificate. Today is June 3, 2020, and I still don't have the certificate and the panes are not listed on my homeowners policy. My agent can't listed the panels on the policy if he doesn't know what is on my roof. I'm still waiting for a call back for the 3 messages I've left this week. Their lack of responsiveness to this is very troubling to me.
Rob Sall | Forest Park, Illinois | 09/09/2019
Worked Fast and Designed the Project as We Wanted
Headline was great to work with and helped facilitate our project as quickly as possible. We had attempted to do our Solar Project with several other vendors before this and they all went south and refused to install on the roof area we wanted to utilize. Headline was willing to do exactly what we wanted and the project turned out great! We're currently getting almost 100% offset and looking forward to almost no electric bill!
Dave | 03/19/2019
Excellent Service
They were very forthright and the rep was very knowledgeable on the incentives and the industry.
