C-TEC Solar, LLC

C-TEC Solar installed our solar array in May 2015 and we have had excellent results. This spring we scheduled a Tier 1 inspection to make sure everything was functioning properly as I had been unable to view and monitor our production. The inspection went smoothly with an exceptional electrician named Luis Vazquez. He attempted to show me how to access the new Locus website for monitoring but no success. Mark Jacobson (C-TEC ) and Lynne Lewis (CT Green Bank) followed up with me, trying several solutions. Mark contacted CT Green Bank and that did not provide my access either, then he followed with Also Energy and they reinstated my account/monitoring access!! I want to thank everyone who kept working on this.

C-TEC Solar installed our solar array in May 2015 and we have had excellent results. This spring we scheduled a Tier 1 inspection to make sure everything was functioning properly as I had been unable to view and monitor our production. The inspection went smoothly with an exceptional electrician named Luis Vazquez. He attempted to show me how to access the new Locus website for monitoring but no success. Mark Jacobson (C-TEC ) and Lynne Lewis (CT Green Bank) followed up with me, trying several solutions. Mark contacted CT Green Bank and that did not provide my access either, then he followed with Also Energy and they reinstated my account/monitoring access!! I want to thank everyone who kept working on this.

C-TEC Solar installed our solar array in May 2015 and we have had excellent results. This spring we scheduled a Tier 1 inspection to make sure everything was functioning properly as I had been unable to view and monitor our production. The inspection went smoothly with an exceptional electrician named Luis Vazquez. He attempted to show me how to access the new Locus website for monitoring but no success. Mark Jacobson (C-TEC ) and Lynne Lewis (CT Green Bank) followed up with me, trying several solutions. Mark contacted CT Green Bank and that did not provide my access either, then he followed with Also Energy and they reinstated my account/monitoring access!! I want to thank everyone who kept working on this.

C-TEC Solar installed our solar array in May 2015 and we have had excellent results. This spring we scheduled a Tier 1 inspection to make sure everything was functioning properly as I had been unable to view and monitor our production. The inspection went smoothly with an exceptional electrician named Luis Vazquez. He attempted to show me how to access the new Locus website for monitoring but no success. Mark Jacobson (C-TEC ) and Lynne Lewis (CT Green Bank) followed up with me, trying several solutions. Mark contacted CT Green Bank and that did not provide my access either, then he followed with Also Energy and they reinstated my account/monitoring access!! I want to thank everyone who kept working on this.

I have had my solar panels for five years. I've been very satisfied until some panels started to stop working. At this point, I got the impression that C-Tec puts me at the bottoom of their priority list. I'm stil waiting for them to respond to my request for service. It seems to me that they just want to install panels on your house and forget about you. Once you have the solar array C-tec doesn't appear to care whether you have a problem. Further, even though the panels and inverters may be warrenteed for 20-25 years, the labor cost to replace defective components are not covered under the warrenty unless the the problem was a result of faulty installation. Knowing what I have experienced, I would not install solar panels on my house. My panels would need to operate for another five years before I see a pay back for my investment. It does not seem like that will ever happen as the panels/inverters are starting to fail.

I have had my solar panels for five years. I've been very satisfied until some panels started to stop working. At this point, I got the impression that C-Tec puts me at the bottoom of their priority list. I'm stil waiting for them to respond to my request for service. It seems to me that they just want to install panels on your house and forget about you. Once you have the solar array C-tec doesn't appear to care whether you have a problem. Further, even though the panels and inverters may be warrenteed for 20-25 years, the labor cost to replace defective components are not covered under the warrenty unless the the problem was a result of faulty installation. Knowing what I have experienced, I would not install solar panels on my house. My panels would need to operate for another five years before I see a pay back for my investment. It does not seem like that will ever happen as the panels/inverters are starting to fail.

I have had my solar panels for five years. I've been very satisfied until some panels started to stop working. At this point, I got the impression that C-Tec puts me at the bottoom of their priority list. I'm stil waiting for them to respond to my request for service. It seems to me that they just want to install panels on your house and forget about you. Once you have the solar array C-tec doesn't appear to care whether you have a problem. Further, even though the panels and inverters may be warrenteed for 20-25 years, the labor cost to replace defective components are not covered under the warrenty unless the the problem was a result of faulty installation. Knowing what I have experienced, I would not install solar panels on my house. My panels would need to operate for another five years before I see a pay back for my investment. It does not seem like that will ever happen as the panels/inverters are starting to fail.

Has any CTEC customer achieved their expected annual kWh savings? For the second year in a row the panels installed will generate less than 90% of the engineered design. CTEC guarantees as low as 80% of designed production. The system seems to be designed to generate between 80-90% of the guaranteed annual kwh. Given this design the financials for solar power using CTEC don’t appear to be worthwhile. When I inquired about the shortfall last year I was told that the panels do better in the second year. I’ve spoken with neighbors who installed the Tesla system and they’re over achieving their contract.

Has any CTEC customer achieved their expected annual kWh savings? For the second year in a row the panels installed will generate less than 90% of the engineered design. CTEC guarantees as low as 80% of designed production. The system seems to be designed to generate between 80-90% of the guaranteed annual kwh. Given this design the financials for solar power using CTEC don’t appear to be worthwhile. When I inquired about the shortfall last year I was told that the panels do better in the second year. I’ve spoken with neighbors who installed the Tesla system and they’re over achieving their contract.

Has any CTEC customer achieved their expected annual kWh savings? For the second year in a row the panels installed will generate less than 90% of the engineered design. CTEC guarantees as low as 80% of designed production. The system seems to be designed to generate between 80-90% of the guaranteed annual kwh. Given this design the financials for solar power using CTEC don’t appear to be worthwhile. When I inquired about the shortfall last year I was told that the panels do better in the second year. I’ve spoken with neighbors who installed the Tesla system and they’re over achieving their contract.

I had a great experience with C-TEC, they went above and beyond. Kara did a great job addressing all my needs and concerns. Julian and his team were great with the install as well.

I had a great experience with C-TEC, they went above and beyond. Kara did a great job addressing all my needs and concerns. Julian and his team were great with the install as well.

I had a great experience with C-TEC, they went above and beyond. Kara did a great job addressing all my needs and concerns. Julian and his team were great with the install as well.

I am the proud owner of a large ground-mounted home solar system designed and installed by CTEC Solar. It has completely improved my large family’s carbon footprint, and has largely brought me independence from purchasing fuel and energy at fluctuating commodity prices. My home is my fuel station, yet my 96-panel solar farm doesn’t dominate my property. I planted a line of arbor vitae in front of it, which will further reduce its visual impact. It has been a few years since the initial build, and it’s been an excellent investment overall. Yet my relationship with CTEC Solar is complicated. First, the good. As a design-build partner, they have been utterly fantastic to work with. Everything from working with the town and the electric utility, to providing detailed system as-built drawings and specifications were handled with a minimum of effort on my end. The consulting process was terrific, and they went out of their way to build my system in two phases, as it took me time to transition more of my home systems to electric. Coordination and scheduling of the work was excellent and reliable, and their people have been true professionals in every encounter. They even stepped in, to facilitate a problem I was having with the finance company. For all of this, their service has been top notch. It’s hard to imagine anyone doing better than them. The downside has been quality of communication and service, post-installation. Surely, they don’t make money when solar panels fail less than three years into their life, but honoring the 25-year warranty has been a long-term effort on my part. It took more than six months of documented communication with CTEC, including escalating to their president, to get the first failed panel replaced. They would always answer that they were working on finding a new panel that would match the failed panel, and I had even recommended buying spares to keep on the property, but that is not how the warranty works, I guess… the warranty seems hard to honor, as I’ve been told that parts are out of production. That’s just reality, but compromises have taken months to execute with CTEC. I e-mailed CTEC again recently, when nearly a dozen panels/inverters dropped offline on a sunny day, to provide data and ask what happened. No response, and I’ll probably re-send to them biweekly until they respond, as multiple pings are now SOP with CTEC. I don’t think my expectations of them responding to e-mail are unreasonable, but that is what has been going on, post-install. Overall, I can attest to CTEC’s technical competency and level of customer care in the build-out of my home solar system. I’ve gotten to know some of their staff, and they are professionals with excellent customer service on the phone and on-site. I truly wish I didn’t have to mention their post-sale responsiveness, but if it weren’t for that, I’d be their cheerleader forever.

I am the proud owner of a large ground-mounted home solar system designed and installed by CTEC Solar. It has completely improved my large family’s carbon footprint, and has largely brought me independence from purchasing fuel and energy at fluctuating commodity prices. My home is my fuel station, yet my 96-panel solar farm doesn’t dominate my property. I planted a line of arbor vitae in front of it, which will further reduce its visual impact. It has been a few years since the initial build, and it’s been an excellent investment overall. Yet my relationship with CTEC Solar is complicated. First, the good. As a design-build partner, they have been utterly fantastic to work with. Everything from working with the town and the electric utility, to providing detailed system as-built drawings and specifications were handled with a minimum of effort on my end. The consulting process was terrific, and they went out of their way to build my system in two phases, as it took me time to transition more of my home systems to electric. Coordination and scheduling of the work was excellent and reliable, and their people have been true professionals in every encounter. They even stepped in, to facilitate a problem I was having with the finance company. For all of this, their service has been top notch. It’s hard to imagine anyone doing better than them. The downside has been quality of communication and service, post-installation. Surely, they don’t make money when solar panels fail less than three years into their life, but honoring the 25-year warranty has been a long-term effort on my part. It took more than six months of documented communication with CTEC, including escalating to their president, to get the first failed panel replaced. They would always answer that they were working on finding a new panel that would match the failed panel, and I had even recommended buying spares to keep on the property, but that is not how the warranty works, I guess… the warranty seems hard to honor, as I’ve been told that parts are out of production. That’s just reality, but compromises have taken months to execute with CTEC. I e-mailed CTEC again recently, when nearly a dozen panels/inverters dropped offline on a sunny day, to provide data and ask what happened. No response, and I’ll probably re-send to them biweekly until they respond, as multiple pings are now SOP with CTEC. I don’t think my expectations of them responding to e-mail are unreasonable, but that is what has been going on, post-install. Overall, I can attest to CTEC’s technical competency and level of customer care in the build-out of my home solar system. I’ve gotten to know some of their staff, and they are professionals with excellent customer service on the phone and on-site. I truly wish I didn’t have to mention their post-sale responsiveness, but if it weren’t for that, I’d be their cheerleader forever.

I am the proud owner of a large ground-mounted home solar system designed and installed by CTEC Solar. It has completely improved my large family’s carbon footprint, and has largely brought me independence from purchasing fuel and energy at fluctuating commodity prices. My home is my fuel station, yet my 96-panel solar farm doesn’t dominate my property. I planted a line of arbor vitae in front of it, which will further reduce its visual impact. It has been a few years since the initial build, and it’s been an excellent investment overall. Yet my relationship with CTEC Solar is complicated. First, the good. As a design-build partner, they have been utterly fantastic to work with. Everything from working with the town and the electric utility, to providing detailed system as-built drawings and specifications were handled with a minimum of effort on my end. The consulting process was terrific, and they went out of their way to build my system in two phases, as it took me time to transition more of my home systems to electric. Coordination and scheduling of the work was excellent and reliable, and their people have been true professionals in every encounter. They even stepped in, to facilitate a problem I was having with the finance company. For all of this, their service has been top notch. It’s hard to imagine anyone doing better than them. The downside has been quality of communication and service, post-installation. Surely, they don’t make money when solar panels fail less than three years into their life, but honoring the 25-year warranty has been a long-term effort on my part. It took more than six months of documented communication with CTEC, including escalating to their president, to get the first failed panel replaced. They would always answer that they were working on finding a new panel that would match the failed panel, and I had even recommended buying spares to keep on the property, but that is not how the warranty works, I guess… the warranty seems hard to honor, as I’ve been told that parts are out of production. That’s just reality, but compromises have taken months to execute with CTEC. I e-mailed CTEC again recently, when nearly a dozen panels/inverters dropped offline on a sunny day, to provide data and ask what happened. No response, and I’ll probably re-send to them biweekly until they respond, as multiple pings are now SOP with CTEC. I don’t think my expectations of them responding to e-mail are unreasonable, but that is what has been going on, post-install. Overall, I can attest to CTEC’s technical competency and level of customer care in the build-out of my home solar system. I’ve gotten to know some of their staff, and they are professionals with excellent customer service on the phone and on-site. I truly wish I didn’t have to mention their post-sale responsiveness, but if it weren’t for that, I’d be their cheerleader forever.

A few things I really appreciated about the C-Tec team: 1) The Wetlands Commission in my town threw us a real curve ball and asked us to do a "study" that costs $2000+. Edwin from C-Tec met with them several times and personally attended their monthly meeting to explain our plans to them in detail and give them the confidence that a study wasn't necessary. I know most people wouldn't do that -- they would have told me I have to pay another $2k and called it a day. 2) Landscapers we hired clipped the ethernet line running from the panels to the house. A C-Tec Electrician came within a day and spliced the wire back together without hesitation or asking for money. I know many companies would nickle and dime on those little things that were clearly not their fault. 3) I checked in with Nick (our Site Manager) several times a day to stay up to date on what was happening. He always took the time to walk me through and physically show me what was being done, what challenges he was running into, and what was projected to be done by the end of the day as well as any impact to our schedule. We did have a few delays in the project that pushed our target date back about a week or so, but I knew in advance that might happen and never felt in the dark on anything. I never had any doubts the team was putting in 100%. I truly felt C-Tec was there as a partner, not a vendor. They were always looking out for my best interest and making sure I had a great experience. When I look at getting more panels in the future, I already know where to go.

A few things I really appreciated about the C-Tec team: 1) The Wetlands Commission in my town threw us a real curve ball and asked us to do a "study" that costs $2000+. Edwin from C-Tec met with them several times and personally attended their monthly meeting to explain our plans to them in detail and give them the confidence that a study wasn't necessary. I know most people wouldn't do that -- they would have told me I have to pay another $2k and called it a day. 2) Landscapers we hired clipped the ethernet line running from the panels to the house. A C-Tec Electrician came within a day and spliced the wire back together without hesitation or asking for money. I know many companies would nickle and dime on those little things that were clearly not their fault. 3) I checked in with Nick (our Site Manager) several times a day to stay up to date on what was happening. He always took the time to walk me through and physically show me what was being done, what challenges he was running into, and what was projected to be done by the end of the day as well as any impact to our schedule. We did have a few delays in the project that pushed our target date back about a week or so, but I knew in advance that might happen and never felt in the dark on anything. I never had any doubts the team was putting in 100%. I truly felt C-Tec was there as a partner, not a vendor. They were always looking out for my best interest and making sure I had a great experience. When I look at getting more panels in the future, I already know where to go.

A few things I really appreciated about the C-Tec team: 1) The Wetlands Commission in my town threw us a real curve ball and asked us to do a "study" that costs $2000+. Edwin from C-Tec met with them several times and personally attended their monthly meeting to explain our plans to them in detail and give them the confidence that a study wasn't necessary. I know most people wouldn't do that -- they would have told me I have to pay another $2k and called it a day. 2) Landscapers we hired clipped the ethernet line running from the panels to the house. A C-Tec Electrician came within a day and spliced the wire back together without hesitation or asking for money. I know many companies would nickle and dime on those little things that were clearly not their fault. 3) I checked in with Nick (our Site Manager) several times a day to stay up to date on what was happening. He always took the time to walk me through and physically show me what was being done, what challenges he was running into, and what was projected to be done by the end of the day as well as any impact to our schedule. We did have a few delays in the project that pushed our target date back about a week or so, but I knew in advance that might happen and never felt in the dark on anything. I never had any doubts the team was putting in 100%. I truly felt C-Tec was there as a partner, not a vendor. They were always looking out for my best interest and making sure I had a great experience. When I look at getting more panels in the future, I already know where to go.

Started with salesmen lied about rebate. Was told the Government would send a check. Not true. Then the solar panels arrived and I had to unload them. Guys were late !!. Then the electrician spilled glue in my basement and used my material to clean it up.The same guy left material all over my yard. I was mowing and a piece hit my wives car. She was upset so we raked up the area where he was working so nothing else would happen. I was told I need extra support above my garage and that wasn't the case so I wasted a day off. I was told I would get a gift card for all my aggravation. That didn't happen.Very wrong choice thinking this company would be professional and stand by there words and install with pride.

Started with salesmen lied about rebate. Was told the Government would send a check. Not true. Then the solar panels arrived and I had to unload them. Guys were late !!. Then the electrician spilled glue in my basement and used my material to clean it up.The same guy left material all over my yard. I was mowing and a piece hit my wives car. She was upset so we raked up the area where he was working so nothing else would happen. I was told I need extra support above my garage and that wasn't the case so I wasted a day off. I was told I would get a gift card for all my aggravation. That didn't happen.Very wrong choice thinking this company would be professional and stand by there words and install with pride.

Started with salesmen lied about rebate. Was told the Government would send a check. Not true. Then the solar panels arrived and I had to unload them. Guys were late !!. Then the electrician spilled glue in my basement and used my material to clean it up.The same guy left material all over my yard. I was mowing and a piece hit my wives car. She was upset so we raked up the area where he was working so nothing else would happen. I was told I need extra support above my garage and that wasn't the case so I wasted a day off. I was told I would get a gift card for all my aggravation. That didn't happen.Very wrong choice thinking this company would be professional and stand by there words and install with pride.

We were super happy with our entire experience with C-TEC. We had met with three other installers, and a friend recommended we speak with C-TEC, glad we did. They wound up being the least expensive and each person we met with was a pleasure to work with. The install is so CLEAN with no visible conduits anywhere (which was a BIG concern for me since the panels needed to be on the front of our house). I wish I could upload a picture. Highly recommended!

We were super happy with our entire experience with C-TEC. We had met with three other installers, and a friend recommended we speak with C-TEC, glad we did. They wound up being the least expensive and each person we met with was a pleasure to work with. The install is so CLEAN with no visible conduits anywhere (which was a BIG concern for me since the panels needed to be on the front of our house). I wish I could upload a picture. Highly recommended!

We were super happy with our entire experience with C-TEC. We had met with three other installers, and a friend recommended we speak with C-TEC, glad we did. They wound up being the least expensive and each person we met with was a pleasure to work with. The install is so CLEAN with no visible conduits anywhere (which was a BIG concern for me since the panels needed to be on the front of our house). I wish I could upload a picture. Highly recommended!

C-TEC was excellent throughout the process. Results for installation, price, rebates and performance were as promised by the sales person. They provided a lot of information without pressure to buy. I was happy to see South Windsor choose C-TEC as their preferred provider for the Solarize Connecticut program. This confirmed that choosing C-TEC was the right choice. I had two other solar companies try to sell me a system or lease but they could not give me clear answers to my questions. I had to do a lot of research on my own and it wore me out reading the contracts. C-TEC very clear and straightforward.

C-TEC was excellent throughout the process. Results for installation, price, rebates and performance were as promised by the sales person. They provided a lot of information without pressure to buy. I was happy to see South Windsor choose C-TEC as their preferred provider for the Solarize Connecticut program. This confirmed that choosing C-TEC was the right choice. I had two other solar companies try to sell me a system or lease but they could not give me clear answers to my questions. I had to do a lot of research on my own and it wore me out reading the contracts. C-TEC very clear and straightforward.

C-TEC was excellent throughout the process. Results for installation, price, rebates and performance were as promised by the sales person. They provided a lot of information without pressure to buy. I was happy to see South Windsor choose C-TEC as their preferred provider for the Solarize Connecticut program. This confirmed that choosing C-TEC was the right choice. I had two other solar companies try to sell me a system or lease but they could not give me clear answers to my questions. I had to do a lot of research on my own and it wore me out reading the contracts. C-TEC very clear and straightforward.

I must admit at this time my system is not online yet. The process with C-TEC was a good experience. I can be a tough customer as I myself am a licensed electrician. The guys were friendly, knowledgeable, and kept a clean work site. The support from the office was also a good experience. I tend to do email most and my project manager Abigail was great to interact with. It took me many years to finally pull the trigger to get a solar installation and I am very pleased with my decision. We had a ground mount installation because I was not interested in placing panels on my roof, C-TEC was more than willing to meet my demands. They also have a referral program. I reached out to a few of my electrician friends and suggested to them they should also take advantage of the solar program and use C-TEC. Out of 4 close friends only one chose to do an installation and he told me he was also very happy with dealing with them.

I must admit at this time my system is not online yet. The process with C-TEC was a good experience. I can be a tough customer as I myself am a licensed electrician. The guys were friendly, knowledgeable, and kept a clean work site. The support from the office was also a good experience. I tend to do email most and my project manager Abigail was great to interact with. It took me many years to finally pull the trigger to get a solar installation and I am very pleased with my decision. We had a ground mount installation because I was not interested in placing panels on my roof, C-TEC was more than willing to meet my demands. They also have a referral program. I reached out to a few of my electrician friends and suggested to them they should also take advantage of the solar program and use C-TEC. Out of 4 close friends only one chose to do an installation and he told me he was also very happy with dealing with them.

I must admit at this time my system is not online yet. The process with C-TEC was a good experience. I can be a tough customer as I myself am a licensed electrician. The guys were friendly, knowledgeable, and kept a clean work site. The support from the office was also a good experience. I tend to do email most and my project manager Abigail was great to interact with. It took me many years to finally pull the trigger to get a solar installation and I am very pleased with my decision. We had a ground mount installation because I was not interested in placing panels on my roof, C-TEC was more than willing to meet my demands. They also have a referral program. I reached out to a few of my electrician friends and suggested to them they should also take advantage of the solar program and use C-TEC. Out of 4 close friends only one chose to do an installation and he told me he was also very happy with dealing with them.

We interviewed six solar companies before deciding to move forward with C-TEC Solar. This was the BEST decision we could have made! Not only was their pre-sale technician amazing (smart, intuitive, responsive even on weekends, thorough, and down-to-earth friendly), but the team installing our array was exceptional! Polite, neat, cleaned up each day, respectful, and did an outstanding install of our 59 panels. Bottom line, with the exceptional work of the pre-install technician and the work of the installers, we now have a solar array that has covered 99% of our electric usage in our first year! We could not be happier! As for the "behind the scenes" C-TEC Solar was the ONLY company that offered a 20-year lease option WITHOUT an annual increase in price. This is just one other facet that sold us on C-TEC Solar. As an ending note, the install from signing to energizing our array, was 3 months! That is OUTSTANDING! The other companies we interviewed indicated it could take as long as 6 to 8 months to complete. C-TEC Solar is THE company to work with! You will NOT be disappointed! Just outstanding!

We interviewed six solar companies before deciding to move forward with C-TEC Solar. This was the BEST decision we could have made! Not only was their pre-sale technician amazing (smart, intuitive, responsive even on weekends, thorough, and down-to-earth friendly), but the team installing our array was exceptional! Polite, neat, cleaned up each day, respectful, and did an outstanding install of our 59 panels. Bottom line, with the exceptional work of the pre-install technician and the work of the installers, we now have a solar array that has covered 99% of our electric usage in our first year! We could not be happier! As for the "behind the scenes" C-TEC Solar was the ONLY company that offered a 20-year lease option WITHOUT an annual increase in price. This is just one other facet that sold us on C-TEC Solar. As an ending note, the install from signing to energizing our array, was 3 months! That is OUTSTANDING! The other companies we interviewed indicated it could take as long as 6 to 8 months to complete. C-TEC Solar is THE company to work with! You will NOT be disappointed! Just outstanding!

We interviewed six solar companies before deciding to move forward with C-TEC Solar. This was the BEST decision we could have made! Not only was their pre-sale technician amazing (smart, intuitive, responsive even on weekends, thorough, and down-to-earth friendly), but the team installing our array was exceptional! Polite, neat, cleaned up each day, respectful, and did an outstanding install of our 59 panels. Bottom line, with the exceptional work of the pre-install technician and the work of the installers, we now have a solar array that has covered 99% of our electric usage in our first year! We could not be happier! As for the "behind the scenes" C-TEC Solar was the ONLY company that offered a 20-year lease option WITHOUT an annual increase in price. This is just one other facet that sold us on C-TEC Solar. As an ending note, the install from signing to energizing our array, was 3 months! That is OUTSTANDING! The other companies we interviewed indicated it could take as long as 6 to 8 months to complete. C-TEC Solar is THE company to work with! You will NOT be disappointed! Just outstanding!

C-TEC Solar does what they say they will, installs quality products, has local electricians and workers that treat your home like their own, go the extra mile to hide conduit and make things look neat, and stand behind their workmanship. They also underestimated my production and the system they installed is saving me even more than their conservative estimates! What a great decision we made to go with C-TEC Solar!

C-TEC Solar does what they say they will, installs quality products, has local electricians and workers that treat your home like their own, go the extra mile to hide conduit and make things look neat, and stand behind their workmanship. They also underestimated my production and the system they installed is saving me even more than their conservative estimates! What a great decision we made to go with C-TEC Solar!

C-TEC Solar does what they say they will, installs quality products, has local electricians and workers that treat your home like their own, go the extra mile to hide conduit and make things look neat, and stand behind their workmanship. They also underestimated my production and the system they installed is saving me even more than their conservative estimates! What a great decision we made to go with C-TEC Solar!

Very nice crew. Good work. We cannot yet know if the savings promised will be real. Need to wait for a year. Installed system is 6.762 Kw but never produces more than 6.1 Told me that this is normal. The only complain is that they never make sure that the trench they dug was properly filled up.

Very nice crew. Good work. We cannot yet know if the savings promised will be real. Need to wait for a year. Installed system is 6.762 Kw but never produces more than 6.1 Told me that this is normal. The only complain is that they never make sure that the trench they dug was properly filled up.

Very nice crew. Good work. We cannot yet know if the savings promised will be real. Need to wait for a year. Installed system is 6.762 Kw but never produces more than 6.1 Told me that this is normal. The only complain is that they never make sure that the trench they dug was properly filled up.

Thank you C-TEC Solar!!! You are professional, authentic and true to your word. Appreciate working with a local company. Excellent job.. Love our Solar

Thank you C-TEC Solar!!! You are professional, authentic and true to your word. Appreciate working with a local company. Excellent job.. Love our Solar

Thank you C-TEC Solar!!! You are professional, authentic and true to your word. Appreciate working with a local company. Excellent job.. Love our Solar

AWESOME JOB! Everyone - from sales, design, installation and customer care at C-TEC Solar was top notch and very professional! Thank you so much for a smooth, easy process! We loved the idea of going GREEN and now we not only save money we are able to track the progress each day, week - it is so much Fun! I recommend C-TEC Solar to anyone who will listen :) THANK YOU C-TEC for a job well done!

AWESOME JOB! Everyone - from sales, design, installation and customer care at C-TEC Solar was top notch and very professional! Thank you so much for a smooth, easy process! We loved the idea of going GREEN and now we not only save money we are able to track the progress each day, week - it is so much Fun! I recommend C-TEC Solar to anyone who will listen :) THANK YOU C-TEC for a job well done!

AWESOME JOB! Everyone - from sales, design, installation and customer care at C-TEC Solar was top notch and very professional! Thank you so much for a smooth, easy process! We loved the idea of going GREEN and now we not only save money we are able to track the progress each day, week - it is so much Fun! I recommend C-TEC Solar to anyone who will listen :) THANK YOU C-TEC for a job well done!

Not sure if a company can be proven to be as woefully inept as this company has been through our young life with our solar implementation. Company was one of many we discussed our needs with and while price was obviously a contributing factor, the fact that they also were doing a solarize movement in several towns nearby with positive feedback contributed to our going with them. We outlined what we wanted through the sales process which was a consolidation of what we learned as to be a good package through all the contractors we met. The end result was a tracker unit with a SMA inverter. The inverter was very important to us as the SMA brand was built up by many of the contractors as being considered the best. In addition we went with what is widely considered the best panels on the market, at least in warranty, SunPower (yes they are expensive). The goal was a turn key operation that was warrantied for 20 years (10 for the tracker). Panels = 20 and Inverter with extended warranty = 20. During installation they delivered tracker to wrong town. I ended up being involved way more than a homeowner should be in this process. When it ended up being delivered they had to take it piece meal up my driveway and put it in rocky soil causing much of the painted surfaces to be chipped and starting to rust. Putting up the tower proved to be a bad experience as they not only put up rusted parts (they swapped with another tracker client in the area so I feel bad for that person) they attempted to install the incorrect inverter - an undersized and non SMA inverter. I immediately stopped the installation (recall importance of SMA in our contract with them) and once again found myself doing an immense amount of research and correspondence with solar manufacturers including the inverter they intended on using. The manufacturer stated that our production would be capped based on panels (refer to upgrading panels to get max production) and not an appropriate match. When confronted with this C-TEC stated that they found an issue with the sizing of the solar array long after the sales process that they took the liberty of changing without ever contacting us. Their solution was to simply throw up an assembly that would not produce what we were paying for. This was resolved after about a month and a half of back and forth with them resulting in an SMA inverter being installed and us paying for additional panels to get the proper match between inverter and panels. Once again I found myself doing an incredible amount of the work. We're paying tens of thousands of dollars, largest investment we've made besides home purchase, and we're doing the work for the folks we're paying. Months of delays from paying them tens of thousands of dollars and we eventually got operational.... so we thought. Not really, only partially operational as after all the pain and headache to date we now had a system that looked great but only produced two thirds of what it was supposed to. I spent a lot of time trying to convince C-TEC something was wrong. They even had the gaul to state that the shading in the area was to blame after we had spent thousands of dollars taking trees down to get a great line of sight which didn't sit well with me. While to their credit they sent their electrician to review and check it they found nothing wrong but there obviously was. As is evident throughout this process I was doing way more than I should have had to and reached out to CEFIA. One thing I neglected to mention earlier was that I was never provided a way to monitor the system earlier in the project so I had previously reached out to CEFIA and arranged to get this setup - I shouldn't have had to. During this setup process it was found that the hookups were reversed in the equipment thus their software was reporting negative production instead of positive. CEFIA stated they could modify their reporting to multiply it to become a positive number - a little odd to me but it worked for reporting purposes. CEFIA arranged for an independent solar consultant to come out and check the system. We had a great independent MA based solar guy come out and discovered our main production problem in a matter of minutes. There are three 'strings' that come into the inverter - 2 had the appropriate voltage, one had none. There was a string representing 1/3 our production that wasn't registering at the inverter - makes sense as the production we were getting was 2/3 of expected. In addition to the big finding there were alot of other items he noted as not being acceptable including how the panels were connected with their cables being severaly pulled at angles to get them to connect. He stated this is very bad for the connections as stress is put on them. With the verbal findings I reached out to C-TEC and they preferred to wait until the report came out. At this time I was no longer only working with a gentleman that represented himself as being part of the senior management but now also was working with a newly hired operations manager. It was determined that the operations manager and a crew would come out and try to resolve the issue. In the end putting less stress on the cables by using longer cables or lengtheners as recommended by third party inspector, resolved the problem with production. Its amazing what hooking up things the right way will do for production. Its too bad that the folks that came out that day forgot to turn on the breakers to get the tracker working again. At this point I was furious as to the ineptitude of simple things and refused to touch the tracker and C-TEC sent another tech out in the coming days to resolve the fact the system wasn't functioning due to the breakers not being set correctly. Happily ever after right...... WRONG! We made it several months, finally generating more electicity then we're using resulting in the desired connection fee only electrical bills. After the initial honeymoon period of checking the generation on a daily basis we stopped and only checked it when curiousity got the better of us. Guess what.... recently we found that while the assembly is functioning tracking the sun the inverter is not. For days now we've had no production, actually reports as negative production on the days where heat and humidity draws folks to air conditioning = higher electrical use = love to be generating our own. You won't believe it.... I called C-TEC and informed them of the issue, so much for them monitoring it and to their credit they arranged for a technician to come out and take a look at it the following day. My wife ensured her schedule would accomodate it and the tech showed up today which is why I've now chosen to compose this review now as it was the proverbial straw that broke the camels back. Tech shows up and looks at it and says, yep somethings wrong but I left my tools elsewhere so I'll have to reschedule. I didn't know smart phones replaced swear words with ***** when you spoke into them but for my wifes benefit it did. As surviving by working incredibly hard in the service industry myself I simply don't know how a company can operate with such ineptitude. At this point we're hoping to get it back and running while not burning through all our credits we've managed to push to electical company but the way things have been going and my faith in getting this resolved I believe the months of production will be for naught - THANK YOU C-TEC! Moral of the story: I wholeheartidly believe most solar contractors are focused on their sweet spot, roof mount systems. While C-TEC may debate this I believe they are rather limited in their skills with advanced configurations such as tracking systems if our experience is anything to judge it by. Regardless of the manner the panels are mounted (roof, ground, tracking, etc.) the core of the configuration is the same (Panels - inverter - electrical company) and one would think experience aside, the basics would be a strength of anyone. I find it mind boggling that anyone working in the industry that is supposed to be monitoring the system cannot detect or resolve, without third party inspectors, production issues and when scheduled to troubleshoot malfunctions, not have tools to do so (oh yeah tools... I'll finish with that). I assume its not their production so the caring isn't equal to the homeowners. In regards to tools.... the installers, when fixing the inverter issue and panels, left their tools on the tracker that ended up falling down the panels with their shart corners top to bottom. We were told if the panels suffered damage we'd see it in production and we'd resolve it that route. Wait I know....I should have put the tools back on the system then so the technician today could have used them! Lets hope for the sake of sanity this issue becomes a distant memory... its hard to be optimistic when faced with what we've been through.

Not sure if a company can be proven to be as woefully inept as this company has been through our young life with our solar implementation. Company was one of many we discussed our needs with and while price was obviously a contributing factor, the fact that they also were doing a solarize movement in several towns nearby with positive feedback contributed to our going with them. We outlined what we wanted through the sales process which was a consolidation of what we learned as to be a good package through all the contractors we met. The end result was a tracker unit with a SMA inverter. The inverter was very important to us as the SMA brand was built up by many of the contractors as being considered the best. In addition we went with what is widely considered the best panels on the market, at least in warranty, SunPower (yes they are expensive). The goal was a turn key operation that was warrantied for 20 years (10 for the tracker). Panels = 20 and Inverter with extended warranty = 20. During installation they delivered tracker to wrong town. I ended up being involved way more than a homeowner should be in this process. When it ended up being delivered they had to take it piece meal up my driveway and put it in rocky soil causing much of the painted surfaces to be chipped and starting to rust. Putting up the tower proved to be a bad experience as they not only put up rusted parts (they swapped with another tracker client in the area so I feel bad for that person) they attempted to install the incorrect inverter - an undersized and non SMA inverter. I immediately stopped the installation (recall importance of SMA in our contract with them) and once again found myself doing an immense amount of research and correspondence with solar manufacturers including the inverter they intended on using. The manufacturer stated that our production would be capped based on panels (refer to upgrading panels to get max production) and not an appropriate match. When confronted with this C-TEC stated that they found an issue with the sizing of the solar array long after the sales process that they took the liberty of changing without ever contacting us. Their solution was to simply throw up an assembly that would not produce what we were paying for. This was resolved after about a month and a half of back and forth with them resulting in an SMA inverter being installed and us paying for additional panels to get the proper match between inverter and panels. Once again I found myself doing an incredible amount of the work. We're paying tens of thousands of dollars, largest investment we've made besides home purchase, and we're doing the work for the folks we're paying. Months of delays from paying them tens of thousands of dollars and we eventually got operational.... so we thought. Not really, only partially operational as after all the pain and headache to date we now had a system that looked great but only produced two thirds of what it was supposed to. I spent a lot of time trying to convince C-TEC something was wrong. They even had the gaul to state that the shading in the area was to blame after we had spent thousands of dollars taking trees down to get a great line of sight which didn't sit well with me. While to their credit they sent their electrician to review and check it they found nothing wrong but there obviously was. As is evident throughout this process I was doing way more than I should have had to and reached out to CEFIA. One thing I neglected to mention earlier was that I was never provided a way to monitor the system earlier in the project so I had previously reached out to CEFIA and arranged to get this setup - I shouldn't have had to. During this setup process it was found that the hookups were reversed in the equipment thus their software was reporting negative production instead of positive. CEFIA stated they could modify their reporting to multiply it to become a positive number - a little odd to me but it worked for reporting purposes. CEFIA arranged for an independent solar consultant to come out and check the system. We had a great independent MA based solar guy come out and discovered our main production problem in a matter of minutes. There are three 'strings' that come into the inverter - 2 had the appropriate voltage, one had none. There was a string representing 1/3 our production that wasn't registering at the inverter - makes sense as the production we were getting was 2/3 of expected. In addition to the big finding there were alot of other items he noted as not being acceptable including how the panels were connected with their cables being severaly pulled at angles to get them to connect. He stated this is very bad for the connections as stress is put on them. With the verbal findings I reached out to C-TEC and they preferred to wait until the report came out. At this time I was no longer only working with a gentleman that represented himself as being part of the senior management but now also was working with a newly hired operations manager. It was determined that the operations manager and a crew would come out and try to resolve the issue. In the end putting less stress on the cables by using longer cables or lengtheners as recommended by third party inspector, resolved the problem with production. Its amazing what hooking up things the right way will do for production. Its too bad that the folks that came out that day forgot to turn on the breakers to get the tracker working again. At this point I was furious as to the ineptitude of simple things and refused to touch the tracker and C-TEC sent another tech out in the coming days to resolve the fact the system wasn't functioning due to the breakers not being set correctly. Happily ever after right...... WRONG! We made it several months, finally generating more electicity then we're using resulting in the desired connection fee only electrical bills. After the initial honeymoon period of checking the generation on a daily basis we stopped and only checked it when curiousity got the better of us. Guess what.... recently we found that while the assembly is functioning tracking the sun the inverter is not. For days now we've had no production, actually reports as negative production on the days where heat and humidity draws folks to air conditioning = higher electrical use = love to be generating our own. You won't believe it.... I called C-TEC and informed them of the issue, so much for them monitoring it and to their credit they arranged for a technician to come out and take a look at it the following day. My wife ensured her schedule would accomodate it and the tech showed up today which is why I've now chosen to compose this review now as it was the proverbial straw that broke the camels back. Tech shows up and looks at it and says, yep somethings wrong but I left my tools elsewhere so I'll have to reschedule. I didn't know smart phones replaced swear words with ***** when you spoke into them but for my wifes benefit it did. As surviving by working incredibly hard in the service industry myself I simply don't know how a company can operate with such ineptitude. At this point we're hoping to get it back and running while not burning through all our credits we've managed to push to electical company but the way things have been going and my faith in getting this resolved I believe the months of production will be for naught - THANK YOU C-TEC! Moral of the story: I wholeheartidly believe most solar contractors are focused on their sweet spot, roof mount systems. While C-TEC may debate this I believe they are rather limited in their skills with advanced configurations such as tracking systems if our experience is anything to judge it by. Regardless of the manner the panels are mounted (roof, ground, tracking, etc.) the core of the configuration is the same (Panels - inverter - electrical company) and one would think experience aside, the basics would be a strength of anyone. I find it mind boggling that anyone working in the industry that is supposed to be monitoring the system cannot detect or resolve, without third party inspectors, production issues and when scheduled to troubleshoot malfunctions, not have tools to do so (oh yeah tools... I'll finish with that). I assume its not their production so the caring isn't equal to the homeowners. In regards to tools.... the installers, when fixing the inverter issue and panels, left their tools on the tracker that ended up falling down the panels with their shart corners top to bottom. We were told if the panels suffered damage we'd see it in production and we'd resolve it that route. Wait I know....I should have put the tools back on the system then so the technician today could have used them! Lets hope for the sake of sanity this issue becomes a distant memory... its hard to be optimistic when faced with what we've been through.

Not sure if a company can be proven to be as woefully inept as this company has been through our young life with our solar implementation. Company was one of many we discussed our needs with and while price was obviously a contributing factor, the fact that they also were doing a solarize movement in several towns nearby with positive feedback contributed to our going with them. We outlined what we wanted through the sales process which was a consolidation of what we learned as to be a good package through all the contractors we met. The end result was a tracker unit with a SMA inverter. The inverter was very important to us as the SMA brand was built up by many of the contractors as being considered the best. In addition we went with what is widely considered the best panels on the market, at least in warranty, SunPower (yes they are expensive). The goal was a turn key operation that was warrantied for 20 years (10 for the tracker). Panels = 20 and Inverter with extended warranty = 20. During installation they delivered tracker to wrong town. I ended up being involved way more than a homeowner should be in this process. When it ended up being delivered they had to take it piece meal up my driveway and put it in rocky soil causing much of the painted surfaces to be chipped and starting to rust. Putting up the tower proved to be a bad experience as they not only put up rusted parts (they swapped with another tracker client in the area so I feel bad for that person) they attempted to install the incorrect inverter - an undersized and non SMA inverter. I immediately stopped the installation (recall importance of SMA in our contract with them) and once again found myself doing an immense amount of research and correspondence with solar manufacturers including the inverter they intended on using. The manufacturer stated that our production would be capped based on panels (refer to upgrading panels to get max production) and not an appropriate match. When confronted with this C-TEC stated that they found an issue with the sizing of the solar array long after the sales process that they took the liberty of changing without ever contacting us. Their solution was to simply throw up an assembly that would not produce what we were paying for. This was resolved after about a month and a half of back and forth with them resulting in an SMA inverter being installed and us paying for additional panels to get the proper match between inverter and panels. Once again I found myself doing an incredible amount of the work. We're paying tens of thousands of dollars, largest investment we've made besides home purchase, and we're doing the work for the folks we're paying. Months of delays from paying them tens of thousands of dollars and we eventually got operational.... so we thought. Not really, only partially operational as after all the pain and headache to date we now had a system that looked great but only produced two thirds of what it was supposed to. I spent a lot of time trying to convince C-TEC something was wrong. They even had the gaul to state that the shading in the area was to blame after we had spent thousands of dollars taking trees down to get a great line of sight which didn't sit well with me. While to their credit they sent their electrician to review and check it they found nothing wrong but there obviously was. As is evident throughout this process I was doing way more than I should have had to and reached out to CEFIA. One thing I neglected to mention earlier was that I was never provided a way to monitor the system earlier in the project so I had previously reached out to CEFIA and arranged to get this setup - I shouldn't have had to. During this setup process it was found that the hookups were reversed in the equipment thus their software was reporting negative production instead of positive. CEFIA stated they could modify their reporting to multiply it to become a positive number - a little odd to me but it worked for reporting purposes. CEFIA arranged for an independent solar consultant to come out and check the system. We had a great independent MA based solar guy come out and discovered our main production problem in a matter of minutes. There are three 'strings' that come into the inverter - 2 had the appropriate voltage, one had none. There was a string representing 1/3 our production that wasn't registering at the inverter - makes sense as the production we were getting was 2/3 of expected. In addition to the big finding there were alot of other items he noted as not being acceptable including how the panels were connected with their cables being severaly pulled at angles to get them to connect. He stated this is very bad for the connections as stress is put on them. With the verbal findings I reached out to C-TEC and they preferred to wait until the report came out. At this time I was no longer only working with a gentleman that represented himself as being part of the senior management but now also was working with a newly hired operations manager. It was determined that the operations manager and a crew would come out and try to resolve the issue. In the end putting less stress on the cables by using longer cables or lengtheners as recommended by third party inspector, resolved the problem with production. Its amazing what hooking up things the right way will do for production. Its too bad that the folks that came out that day forgot to turn on the breakers to get the tracker working again. At this point I was furious as to the ineptitude of simple things and refused to touch the tracker and C-TEC sent another tech out in the coming days to resolve the fact the system wasn't functioning due to the breakers not being set correctly. Happily ever after right...... WRONG! We made it several months, finally generating more electicity then we're using resulting in the desired connection fee only electrical bills. After the initial honeymoon period of checking the generation on a daily basis we stopped and only checked it when curiousity got the better of us. Guess what.... recently we found that while the assembly is functioning tracking the sun the inverter is not. For days now we've had no production, actually reports as negative production on the days where heat and humidity draws folks to air conditioning = higher electrical use = love to be generating our own. You won't believe it.... I called C-TEC and informed them of the issue, so much for them monitoring it and to their credit they arranged for a technician to come out and take a look at it the following day. My wife ensured her schedule would accomodate it and the tech showed up today which is why I've now chosen to compose this review now as it was the proverbial straw that broke the camels back. Tech shows up and looks at it and says, yep somethings wrong but I left my tools elsewhere so I'll have to reschedule. I didn't know smart phones replaced swear words with ***** when you spoke into them but for my wifes benefit it did. As surviving by working incredibly hard in the service industry myself I simply don't know how a company can operate with such ineptitude. At this point we're hoping to get it back and running while not burning through all our credits we've managed to push to electical company but the way things have been going and my faith in getting this resolved I believe the months of production will be for naught - THANK YOU C-TEC! Moral of the story: I wholeheartidly believe most solar contractors are focused on their sweet spot, roof mount systems. While C-TEC may debate this I believe they are rather limited in their skills with advanced configurations such as tracking systems if our experience is anything to judge it by. Regardless of the manner the panels are mounted (roof, ground, tracking, etc.) the core of the configuration is the same (Panels - inverter - electrical company) and one would think experience aside, the basics would be a strength of anyone. I find it mind boggling that anyone working in the industry that is supposed to be monitoring the system cannot detect or resolve, without third party inspectors, production issues and when scheduled to troubleshoot malfunctions, not have tools to do so (oh yeah tools... I'll finish with that). I assume its not their production so the caring isn't equal to the homeowners. In regards to tools.... the installers, when fixing the inverter issue and panels, left their tools on the tracker that ended up falling down the panels with their shart corners top to bottom. We were told if the panels suffered damage we'd see it in production and we'd resolve it that route. Wait I know....I should have put the tools back on the system then so the technician today could have used them! Lets hope for the sake of sanity this issue becomes a distant memory... its hard to be optimistic when faced with what we've been through.