WishUponADeathStar | Bozeman, Montana | 12/06/2023
Bozeman Green Build Solar Experience
TLDR: pros Great customer service, clean installation, easy to work with. Cons communication was spotty at times, transformer upgrade, system online confirmation didn't take place. We picked this group as they were established and had good feedback. Their pricing was competitive with others we had quotes with as well. We paid for our system out of pocket and got a great low interest loan through a state program. This allowed equipment to be ordered and escalated our installation date. System install went smooth and quick. They did a nice job with the interior work in the shop for the inverter unit. One hiccup that came up was that our neighbors got solar and had a pretty big system installed. With the size of our system we needed a new transformer to facilitate our targeted size. BGB absorbed the cost of this and NWE owned the installation of this. This added a little time to the process. Around this time I believe the pm working with us left. We eventually reached out and the owner did a great job carrying out the project. New PM was assigned our project, basically at tail end. When inspections and everything were complete she came by to power on the unit (we were out of town). She did this via an external switch and indicated the system was on. I was instructed to check on the power generation in the following weeks (I did not and assumed all was well as I've had a pretty hectic summer and lost track of this). The system was actually off inside the shop so it was not generating for a bit of time after we expected it to be on. This was my miss but we were told someone would be by the next week to onboard us to the app and give a walkthrough of the system. That didn't happen and when I realized it I checked on the system and concluded that it wasn't producing. Their team was quick to respond. Again the owner took command and got a tech out to assist us and evaluate the system. We got it online and had some issues with it powering down. The tech came out again to evaluate the system and was having a difficult time getting in touch with the hardware tech support. I ended up modifying a configuration that was causing the system to disengage whence it reached a specific generation amount. Due to the time down and such, BGB graciously offered to reimburse us for the savings we missed out on via generation. I can confirm that they followed through on that - not something I'd expect most people to do but was pleasantly surprised. The system has been online since the config change and I'm quite pleased with it. On top of looking great on the interior and exterior, it works real well. Seen an impact in power bills already. Really had a great experience with BGB. As with all partnerships like this you should expect hiccups. It's just how it goes. What's important is how graciously you both navigate the bumps to the finish line. I'm impressed with this group and have referred them to friends, co-workers and neighbors (and will continue to do so). Thanks for the upgrade.
RTLarson | Bozeman, Montana | 10/17/2018
Bozeman Green Build
Great to work with, stand behind their work. My BGB solar array installed 5+ years ago continues to perform at or above predictions, and has been maintenance free.