Bestway Mechanical

I wish I had found them sooner. For years I was told it was impossible to improve my solar system. Brian have the solution, and considering the professional installation and cost, I couldn’t be more pleased.

Mark came to service and repair our geothermal system that hadn't been working right since we bought the house 9 months ago. We had someone else come out twice and put a bandaid on it... but not fix it. Mark took the time to go through the whole system, and not only properly clean and service it, but find the root problem and fix it. I can't tell you how great it was to wake up to a house that was warm comfortable and quiet like it should be! Price was reasonable and they honored thier quote... even when he ended up spending nearly 12 hours when all was said and done. He was on time and professional and pleasant. I would use them again for hvac in a heartbeat for myself of my real estate clients. AND they came down to Pueblo West... and finding someone to properly service geothermal here was no small task!

Updated in 2025 (added a star): We had a roof leak right by the solar installation. Brian and the Bestway Machanical team were very responsive this time and came right out to try to help troubleshoot the leak. Much different than last time when we couldn't get hold of them for weeks at a time. Originally posted in 2020 (1 star): Oh how I wished I would have read/taken these reviews into account before getting solar installation done by Bestway Mechanical! Please take heed of this info and our (and it sounds like multiple other people's) experience if you are thinking about using Bestway Mechanical. We got SunPower panels installed, and SunPower pointed us towards Bestway Mechanical. SunPower needs to reconsider who they have do installs in the area as the entire process from start to finish was an absolute nightmare! We started the process early in the year 2020, so there were some delays from that. However, it took us until September (with the process starting in February) to get our solar panels installed. Like some of the other reviews said, Bestway Mechanical did the initial quote, then it was like pulling teeth to get a hold of them after that (unless they were trying to get paid, in which case they were very eager to respond). Our experience was terrible from the start. The quote and order for work meetings went well, and we were quoted a 3-4 week estimate of when our solar would be up and running - and made the huge mistake of paying them a 25% down payment. Then COVID lockdowns happened, and we heard absolute silence from Bestway Mechanical. For months. We seriously thought the company was a straight up scam for parts of the 7 months it took to get a small solar install done. I finally started emailing and calling every Bestway Mechanical contact we had been given. Loooooooooong story short, after pressuring Bestway Mechanical to do the work by directly calling and getting SunPower involved in the conflict (SunPower was extremely embarrassed and apologetic and said that the things we'd put up with Bestway Mechanical should have never ever happened), Bestway Mechanical finally subcontracted everything out and got it finished. Except that it was done with mistakes. For example, they (or their subcontractor) swapped around our breakers in the breaker box - then forgot to label any of the breakers. After they failed inspection, the electrician literally opened the door to our home and walked in without asking - in the middle of COVID lockdowns - to see if we had any mailing envelope labels that he could scribble lables on in our breaker box. Bestway Mechanical also said that we would receive our rebate check from Colorado Springs Utilities within two months of completion. We're well past that, so I am left back at square one reaching out and hoping they respond to me. Oh, and they took so so long doing the install that during that time period (Feb - Sept 2020) Colorado Springs Utilities changed the amount that it rebates, so I lost money there as well. All of the above long review (it was worth writing - it was truly the worst and longest customer experience disaster I'd ever experienced) hopefully gives some context and awareness for anyone thinking about getting solar through Bestway Mechanical.

Currently not happy with their service. I know its the last year for the $15K tax credit but I need my existing system repaired. Been down almost two weeks. Come on guys! Update March 27, 2023 They installed my solar panel system in 2014. I was happy with the service for the first year or so. Then, it went downhill. On November 20, 2022, my system stopped working. I called and never got a return call. I left messages or the phone just rang. Finally, in mid-December, I drove to the office and found the manager in his office. He told me he had received my messages but didn't have time to return a call. He said his business had been sold to someone on the East Coast and was no longer locally owned. The number of solar techs was decimated during Covid and he couldn't find skilled people to replace them. (Guessing they went to the other solar companies that have popped up.) He told me I had to call the manufacturer for service now. Ugh. After a month of being down, I finally learned that. However, as a "favor" he logged a ticket with them and sent his last tech out to take a look at my system. The tech could not fix the issue and the issue was sent to the manufacturer. I had to wait 2 months for them to come out. But when they showed up, they fixed the issue within about 25 minutes. This company is no longer reliable. I won't be using them again.

We had our solar installed back in late 2014 and early 2015 and it has never worked right it has going off line at lease twice a year if not more. The last few times I had to call Sun Power and they walked through on how to reset it Sun Power sent someone out the first of this month to work on it It was kind of working and when they left it wasn't working at all 2 week later they sent someone out to work on it. I don't think he new what he was doing because ever question I asked he could not answer me. He did get it working after many phone calls and replacing parts. When he got ready to leave I asked if there where any guarantee all he could say it is running now. They other day I got a call and was told they where going to replace the invertor under warrantee and they wanted to know if we where going to be home and I said yes. No one has showed up. I have not received any solar credit on my utility bill. The only credit I have gotten is on my taxies I was told that it would pay for it self it has come no where near. Ever time I ask a the tell me they will get back to me but they don't