09/26/2013
Robert Wescott
Model is M215-60, but I am not sure of the exact version. No serious issues at 13 months. All inverters performing as expected. Only problem--one full day's production was not counted due to an Enphase software glitch. Production was properly counted in every one of that day's 5-minute reporting cycles and was included in the array display, but was not included in that day's total production due to a reporting problem that persisted for 24 hours. Enphase reports production for that day as 0.00 kwh. So lifetime production count is missing a day--a 35 kwh understatement. When I issued a complaint on the Enphase client feedback site and asked them to please audit and correct my production data for that specific date, they gave a cryptic response that said there were "software issues that they were working to correct", but there is no fix yet--about 10 days ago. I would have appreciated a more satisfying response from Enphase's customer service folks.