09/06/2017
Anonymous
Glendale, AZ, AZ
We were given false information and lied to as to expectations of solar production and electric bills. Our salesmen promised $25 electric bills if we installed 72 solar panels with a perfect southern exposure. This has not happened. We were promised meticulous monitoring for performance and a great warranty to repair any faults in the system. This has not happened. Bills have been $250-300 monthy plus a $377 lease payment totalling $90,000 + over 20 years. Great deal huh?? Be careful when given unrealistic expectations on exorbitant systems.
Reviewer reply
11/01/2017
Take your time and do your homework. After 6 months we have saved little compared to massive investment over 20 years. Would not commit again to this so called "investment".
Sunrun Inc. reply
02/07/2018
Thank you for providing feedback and giving us a chance to fix this. This is frustrating, and not the standard Sunrun customer experience. After we have 1 years worth of data we can do a Savings Analysis to see if you are saving, or if your usage has changed. Please reach out to Customer Care so we can get this initiated for you! -Kim Ramirez