Review for Alba Energy

05/16/2016
Anonymous

Outstanding Service

We had a 7kW solar panel system installed by Alba Energy in late January, and can't say enough good things about these guys.<br /> <br />We did our research and had 3 other companies give us proposals and meet with us. From the very first call with Alba, we had a much more comfortable feeling than with other companies we had spoken with. They seemed more focused on helping us make an informed and educated choice rather than just sell. Tyler, our sales consultant, talked us through the proposed main components of our system (LG panels and Solar Edge inverters) and explained the reasons behind Alba's recommendation of these products/manufacturers.<br /> <br />The final price for the system was comparable to the other companies (with the exception of one who was clearly a low-price, low-quality outfit), and that made the decision to go with Alba a no-brainer.<br /> <br />Alba helped with all the paperwork for the Austin Energy Solar Rebate, the Financing Application and even worked with our HOA to ensure that our system met their design requirements. Other than sign a few documents, we barely had to lift a finger. Amanda and Kelsey were really helpful in keeping us informed throughout the process and making sure we had realistic expectations around timelines.<br /> <br />When it came to the install day, the crew did a great job. Tomas, the project manager, talked me through the basics of how the installation would work and how the main components operate. The installation only took around 6 hours, and the crew were tidying up and getting ready to leave by mid-afternoon. I was really impressed with the professionalism of everybody who worked on the solar system. I've had plenty of contractors work on my property in the past, and these guys were amongst the best. All the little details like clean company trucks, matching uniform and safety equipment showed that they truly cared about their work. They left my property immaculately clean.<br /> <br />About 2 weeks later Alba came back out for the Austin Energy inspection, which passed without issue. This allowed them to turn the system on and connect my monitoring system.<br /> <br />All in all, great experience, great company. Looking forward to years of savings on my electric bill.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support