02/11/2016
Anonymous
I got my solar system a few months ago and this was the biggest regret of my life. First bill was over charged and took a week and multiple calla to inform them of the issue. They blamed their IT department and told me that the problem will be fixed. I keep getting over charged in every bill. No one care to fix the problem. <br /><br />hey get their money directly from my account. I am to the point that need to close my account so they could not get paid. Please if you need to go solar do not go with this company and save yourself a whole lot of misery. There are hundreds of company that will appreciate your business. This company is the worst I ever seen.
Sunnova reply
02/11/2016
We are sorry to hear about your billing frustrations. Please contact marketing@sunnova.com directly so we can look at your account and provide a solution. We are looking forward to hearing from you.