01/23/2016
Anonymous
Sungevity was not forthcoming with the terms of their contract. The representative verbally explained the contract but then my elderly mother signed a term that she did not agree to, and now she is stuck with a lease for 20 years. Her one and only financial mistake in her life. Additionally, the saving is not there. Sungevity gets their 300 dollars a month and then she is now paying another 300 to the electric company. Big regret for her. She wishes she never called them and sad to think she won't even own the system after forking out all this money. She felt tricked. When I made attempts to contact their customer service, they basically told me pay 65k to get out of lease.
Reviewer reply
02/17/2016
We never want any of our customers to feel tricked. I would appreciate the opportunity to look into this agreement for your mother. Would you mind sending me your contact information so that we can work toward a resolution?<br />Regards,<br />Cortney Jonas Burnos<br />Senior Director of Customer Experience<br />Sungevity<br />55 Franklin Street<br />Oakland, CA<br />cortney@sungevity.com