Review for Sierra Pacific Solar
As partners with the world's leading manufacturers - KYOCERA, FAFCO, and Lennox - we offer the best solar and HVAC products available in the industry. We select products with proven performance and reliability.
When you turn to us for your home energy efficiency upgrade, you can take comfort in knowing you have made the right choice. Founded in 1984, Sierra Pacific has earned the trust of over 20,000 satisfied clients who repeatedly choose us as they take additional measures to reduce their energy use.
When it comes to delivering quality service, we realize that actions speak louder than words. So instead of just talking about quality, we practice it by doing continuous training for our craftsmen. You can count on Sierra Pacific to stand behind our work and be there to provide service long after the sale.
We earn and maintain a growing list of satisfied clients; we know you have to be delighted with our work. To do so, we participate in an independent Customer Satisfaction program. This allows our clients to objectively evaluate our performance and report the results to our manufacturer.
Because we continually achieve high standards, we are proud to have installed and serviced multiple systems for our clients over the years as they have moved or referred us to their family and friends.
Pool solar heater
We have had nothing but terrible service from Sierra Pacific. We had heat pump and pool solar water put in.
We felt our pool was not heating up enough. We eventually had a service call from “Jeff”. He thinks everything is working mechanically okay and that the only problem might be the sizing of the system. This is now our conclusion also. Jeff said he would go back to the office and check the file to see what the surface area of the pool as determined when the bid was submitted. I suspect there are no measurements in the file and that the salesman just guessed based on his experience.
Jeff never called back. I called and complained and still no call back. A second call to your office and they finally had Jeff call me. He apologized, as he remembered his promise to check the file. This was a Friday and he said he would check the file and call us Monday or Tuesday (20th or 21st ). He even said he was calling the office and having a reminder set up. So now it is Tuesday evening and no call back.
At this point we feel our system was under sized for some reason, not sue why maybe to undercut the competition, ego of the salesman, ???. The salesman did not measure, did not consider all the waterfalls, spa, and wading area, etc. The other bid we obtained estimated an 8 panel system, but your team insisted we only needed 6. Based on the criteria regarding panels to surface area provided by “Jeff” we have determined we should have had and 8-10 panel system. If we are correct or even close that would explain the underperformance.