08/11/2014
Anonymous
Astrum was the chosen installer in my town as part of the Solarize Massachusetts program. The installation process was estimated to take 2-3 days and took 9, my project manager was incompetent and unresponsive.<br /><br />I got the good to go email with directions on how to start the system and i followed them to the T. After a few days emailed saying i thought the indicator lights on the converter didn't appear that i was producing power and informed my project lead who said it was all good. 30 days later i was sent additional instruction on how to correctly start the system. after they cashed my checks i couldn't get a response to multiple emails about the status of my SRECS. For a company I just paid $30k I would expect much better service. Just terrible!
Reviewer reply
08/11/2014
We are sorry to hear that you were less than satisfied with your installation experience. At times, an installation can take longer than anticipated due to a variety of reasons. We would like to understand more about your situation, so if you could please email us at info@astrumsolar.com with your name, phone number and the name of your project manager, we would like to take any corrective actions that are needed to resolve the issues you experienced. Thank you.