Sunrun Inc.

On time, very friendly, undated always the way until installation was completed

Luis and his team sol team 6 are great, they are professional, friendly and very knowledgeable of what they do, I will be recommending sunrun to all my friends and family

Good job best

I have solar and two Tesla Powerwall batteries through Sunrun, and my recent experience with Sunrun's customer service was extremely disappointing. On August 3, 2026, approximately half of my house lost power, including critical areas of my kitchen. I called Sunrun and explained that I had no power to essential kitchen appliances, that food in my refrigerator could spoil, and that I could be left unable to prepare meals in my home. I was repeatedly told that it could be five days before someone would even call me back. I told them that was unacceptable and asked to speak with a supervisor. The supervisor assured me that my situation would be made a top priority, that I would be put at the top of the list, and that someone would call me within 24 hours. Fortunately, I was able to resolve the immediate power problem myself. I waited for Sunrun to call so I could tell them the problem had been resolved. They never called. Today is August 19 — 16 days later — and I still have not received the promised call. What concerns me most is this: What would have happened if I hadn't been able to fix the problem myself? Would I really have been left without power to a substantial portion of my home for days while waiting for someone from Sunrun just to call me? I make my monthly payments to Sunrun, and I expect reasonable support when something goes wrong with the system. Installing solar and batteries is only part of the service. What happens when your system goes down and you actually need help matters just as much. Based on my experience, I cannot recommend Sunrun's customer service. If you are considering Sunrun, I strongly recommend that you ask exactly what kind of response time and support you can expect when your system has a serious problem. Please note, I do not know the information of my system so I just put random numbers in so I could complete this review.

Mr. Raymond Pinkston, This SunRun Representative is an amazing professional his mannerism and knowledge of the SunRun system from building your Solar Panels, Tesla Battery, any apps needed was of the utmost. Mr. Pinkston, also did follow-ups once the installation team arrived to install the system. Which for me a Retired Military individual/ Retired Educator displayed the optimum level of respect, trust, and confidence. I was so impressed by this young man. That, I gave him three of my family members contact information as potential customers. He contracted all three their installation's are all complete with one producing fro SunRun at the present time. Note to SunRun Operations/ Administration Staff. Mr. Pinkston is not just the typical person to continue to do door to door. He has very high skill set's and not to mention his approach, attitude, and professionalism reflects the optimum skill set for supervisory/ office position. I have spoken with numerous Solar representative's over the years. I would like to share with you what caught my attention and why I joined SunRun. You see from the day meeting Mr. Pinkston he was able to deliver a very strong message of believing in SunRun along with his knowledge backing the company. SFC (R),Curtis L. Curry US Army Airborne

Solar panels broken for 6+ months and no sign of fixing. THEY ARE THE WORST

Do not buy a Sunrun Solar system. My system is five years old. It stopped functioning over five months ago. Sunrun was not monitoring it, despite their contractual obligation to do so. They never notified me that it stopped working. Their customer service is abysmal. The "live chat" is barely staffed, and the phone lines will leave you on hold for annoyingly long waits. Each time you call, they claim that they are "experiencing unusually high call volume." When you talk to an agent, they will misrepresent the situation. They are now pushing homeowners into a $79 a year "monitoring fee," even though my original agreement said that Sunrun would monitor the system without a fee. Now, they want $700 for a "System Performance Inspection," which they claim is not covered by my warranty. I think of my Sunrun Solar System as a waste of money. It doesn’t work, has not worked for a long time, and will not work unless I throw more money at a company that is ignoring their contractual obligations. In my experience, Sunrun sells a defective product, and the company does not honor their warranty.

Signed the contract on 8/8/2026. Due to major health issues needed to cancel. I text Jesse Adan, our salesperson, on Thursday 8/16/26 and he text me the next morning to say he had cancelled the contract, and he was praying for me. I called the number on the contract to make sure it was cancelled and was told it had been cancelled that morning, gave me a case number in case if questions. A company that has installed over a million systems will have complaints because usually only people who have a problem will wright reviews. As a satisfied customer, I suggest you make Sunrun one of your estimates for solar power. I highly recommend Jesse Adan as a knowledgeable person who answers all questions and takes his time with a customer.

Summary: Sales persons are either deceptive or unintelligent. Customer service support is shady. They do not care about the customer whatsoever after you sign your contract. We originally had a decent representative who set us up with a reasonable contract to meet our needs at the time. We purchased an electric car and the following year found ourselves with a bill. So through Sunrun we worked with a door to door rep who sold us on a few more panels and a couple battery systems. Throughout the negotiation I repeatedly asked for confirmation that the price I was being quoted was an updated bill replacing my old bill and not an additional bill. I was reassured it was. Almost a year later we are now being billed twice. Once for the original contract and once for the new. When calling to work this out we were met with customer service who referred us to our two open accounts, focused on confirming whether or not this verbal negotiation was documented, and at no time offered to take any steps towards righting this miscommunication. Now upon trying to retrieve contract documents through customer service we were cut off from customer service and all our documents were scrubbed from our account making them no longer attainable.

Terrible decision

If you lease if your system goes down no matter how long it takes to fix you still pay Sunrun plus power company for what you use.took a month to fix

Had a very good experience with Sunrun solar and everything has gone according to schedule. My sales team and installers have been able to answer all of my questions. I would definitely recommend using Sunrun.

Initial interactions with the Sunrun rep were great—attentive, professional, and quoting us an estimated 27¢/kWh PPA rate. During the site survey, we were told our existing subpanel (installed for an EV charger) was sufficient and we wouldn't need a main panel replacement. A month later, the contract arrived with a jacked-up rate of 32¢/kWh. When questioned, they claimed we needed a new main panel and roof repairs. When we asked for the official Statement of Work to verify these new requirements, communication completely stopped and they ghosted us. Proceed with caution.

When a Sunrun sales representative came to my door, I explicitly informed him that we had just moved in and were planning major electrical upgrades. I told him we would be installing a central air conditioning system, water pumps, and upgrading our electrical panel from 110 amp to 220 amp to handle a significantly higher power load. Despite this clear information, the representative completely disregarded my warnings and based his calculations exclusively on old Eversource invoices from before the renovations. Because of his poor estimation, the number of solar panels installed is entirely inadequate for our actual energy usage. We were promised that our Eversource electricity bill would drop to zero and that we would only have to pay a single monthly bill for the solar panels. Instead, because of the representative's negligence and miscalculation, I am now stuck paying two separate bills every month: one to Eversource and another to Sunrun. When I tried to resolve this issue, Sunrun’s customer service was appalling: I called roughly 15 times, enduring hours of hold time with zero helpful solutions. Representatives repeatedly brushed me off, telling me to wait six months or an entire year for new readings. Finally, a Sunrun manager told me bluntly that nothing could be done, adding that if I wanted to cancel the contract, I would be forced to pay off the full cost of the panels immediately. In short, their attitude was dismissive and disrespectful. Sunrun locked me into a binding contract based on a flawed, deceptive sales pitch and refuses to take accountability for their mistake. Do not fall for their promises—save yourself the financial stress and avoid Sunrun completely.

Initial contact was great. Fast contact, prompt installation, really good staff for installation. PG&E held up the approval, so we got, essentially, 6 months of very low cost power. That was terrific. However, once approved and running under Sunrun, two of our three batteries quit and had to be replaced, just six weeks after approval. Now, in August, all three batteries have quit! And on the weekend, when I couldn't reach anyone at Sunrun. They are available on Saturday until 4:00, but the system quit after 4:00 pm. The batteries just started making a louder noise than usual and started discharging to the grid. In a half-hour they had completely drained, according to the app. Actually, the Tesla app showed the discharge and shutdown. For the entire weekend and Monday, until I called Sunrun, their app showed the batteries as fine and system normal, which it wasn’t. On Tuesday, I was sent an email and link to make an appointment. The link connection said no appointments for more than 90 days. I called and the person I got gave me an appointment for two days later. There is no one local to call and all the local people who were there for the install are not reachable. Support is either a very inefficient chat or a phone call to and overseas call center. This is not an acceptable support system. Sunrun owns the equipment and needs to maintain it. They charge substantially for their services and abandon the customer once installed. To have two equipment failures within 3 months and only 6 months after installation is unacceptable, poor business and not a great way to increase business. I was a big supporter of Sunrun, but not now.

Outstanding Customer Service. Ben knew his job. Very informative and explain all questions I had. My ratings 5 if 5.

Very disrespectful sales staff. Warning to all DO NOT DO BUSINESS with this company.

Was sold on a system from a sales rep that coincidentally is no longer with sunrun to generate over 100% to ensure the off season bills would be covered, for loss of energy produced thru aging panels , and to be able to gift credits . In reality I was sold a system that only generates 88% leaving me with a utility bill in off season and obviously nothing to credit . Was told I could add panels if need be or if I outgrew my system from sales rep at the time . Tried customer service got nothing resolved . Was in contact with sunruns senior expert Dalton Clarke for weeks tryn to address my issue and the only response I received was the contract was valid . Totally dismissing the fact I was misled by their sales rep. In my opinion and thru my experience with sunrun I would stay far away !

Do Not sign up with this company. All the bad reviews are exactly right.

I have had my solar system installed 5 months and have made 2 payments. I developed a leak over my kitchen light that I did not have before the installation. Sunrun states in their FAQ that they will advise you if you need a new roof and in my case, I do. They will not assist me with paying for the panel removals during the new roof installation and that is a $5,000.00 cost incurred to me. I do not recommend this company.

Although I needed to cancel the contract that I never should have signed I still want to praise their customer service when I called to cancel within the 5 days and to also praise the two gentlemen who came to the house to talk about solar. They were polite, professional, and so very patient. Hats off to Tony and Preston. It is no fault of yours that I had to change my mind.

Hazel provided excellent customer service. Explained thoroughly the advantages of having solar power, and also Sunrun's high reputation. Hazel helped me in EVERYTHING that needed to be done.

My system has not been producing since 7/11. Sunrun never notified me it was down. Today 7/24 I just happened to check out the app and saw it’s been down since 7/11. I contacted them, the first available service appointment available is 8/18. Five weeks for them to come and fix it. Who knows how long it would have been down if I didn’t check the app. Pathetic.

My Solar has been out for 1 week now and have been trying to schedule a service call for the past 3 days. Each day I am told that I need to wait 3 days to get scheduled, it's now 7 days and still waiting! Called this morning and spoke to a supervisor by the name of Humberto, call was disconnected and he never bothered to call me back! When I called back there was no record of this person speaking to me, I am beyond frustrated with this company, the lack of communication and customer service is horrible. If you are looking to get Solar don't go with Sunrun save yourself the hassle. This is how they treat customers who pay $50,000 for a system, it's only about the money for them.

Initially, I thought Sunrun was a good option vs FPL (Florida Power & Light). Shortly into my lease, I now see the many issues. There was such a push for a Tesla battery. The battery is a complete waste. It charges so and only lasts through the night if you barely run anything. If you run your AC (even at 82), the battery is drained by 1am and you're back on the grid. The cost benefit is horrible. I've very unpleased with my purchase. Would love to get out of it.

I was told one price by the sales rep and now trying to bill me for more. The job has taken 2 years to install and still not finished and now bills are coming. Paying more then i was with edison. Wish i would have never done this at all. Very very disappointed in the process and installation and customer service. I already told them to remove this crap and put a new roof and repaint my house. Im over this. Still need one more inspection with the county due to the fact the installators cut corners.

Foreman - Ryan Arnold Jose Rojas Ivan Orozco Richard Carrillo Did an amazing job and were super respectful. Great customer service.

Sunrun is great! Bought service out right in 2013 and it has worked great. Lower electric bills, money back from selling certificates and great service if system requires it.

Crew was outstanding super respectful and clean work Anthony and Steven did an amazing job with my install

We're 14 years into a 20 year lease, and the first 13 years were great. The past year has been a disaster. Essentially, the system and panels need to be replaced, and their output is completely inconsistent (and at times, non-existent). Sunrun's communication and customer service, which previously when things were working and seemed solid, have been lacking to say the least. Their customer chat and phone employees consistently say everything is working great... despite our system breaking down 5 times since October and needing to have technicians come each time. Finding someone to discuss replacing the panels and compensating us for producing less than 95% of its expected output (per the contract) has also been impossible: unreturned calls, unanswered emails, etc. Really disappointing from a company we've trusted until the past year. 

I have had a pre paid solar system for 14 years. In that time had an inverter replaced, optimizer and wifi card replaced. Each time it took months and constant calls to sunrun as well as complaints to the BBB and state contractors license board. Currently the wifi on inverter went out. Contact with solar edge who manufactures inverter stated it was a hardware issue with wifi card which needed to be replaced. In my case, contract states sunrun is responsible for repairs and should I have outside company repair system they would void any future problems. According to sunrun non customer service, the system is producing as designed and will not repair communication problem. They did however send me a document stating if I agreed to pay $600, they would send out a tech to diagnose the system. Sunrun is the worse company I have ever delt with. Please, if anyone is considering contracting with this company, think again.

For the fourth time Sunrun was a no show for a service appointment. This was their appointment they made to evaluate the performance of the system. Waited 5 hours for them to show up and nothing. Apparently they cancelled the appointment without notifying me yet the portal still shows the appointment. Unbelievable!

Wanted to make a post after working with the district manager, Anna Escobosa. Is a great salesperson and did an excellent great job. From not having a great experience with my other company, to having a better one now. I got all the information I needed with transparent communication on how to have the best solar experience and save money on my electric bill. With a local company. Big mahalo to Anna and her local office

I have a billing system that is dependent on paper billing. I do not use apps or emails to pay. I have my bills laid out in the order they are due. So this third rate company sends me the bill a week after it’s due. Now they are going to charge me for a paper billing system. I used Vivant and these jerks bought them out. I called but no answer. I am trying to not to use explicit language but these people are trash and I won’t recommend to anyone. Unless I don’t like you, then this company is great. For everyone else, don’t use them. Forget them. Save your time and money.

Call customer service number are the worse than any other company!!! And the solars panels are so cheap made!!! Only a few years ago and they are looking so old and discolored!!! Never seen like this before!!! I regret to signed up with them!!!

Risk of Damage to your home. I had a new roof put on the main part of my home and was charged production when the panels were not on the roof. I had to fight for credits, but did finally get them. Do not let them put panels ona flat roof. Weight, brackets are not on the roof trusses completely. Lots of people to answer the phone but field work is not good. Excuses. I had a leak around window and asked the panels be removed. They took 60 days. Excuse was they needed a permit. I personally check with the county permit office and no permit was applied for. After numerous calls and continued damage they removed panels 60 days later without a permit and extensive interior damage during a rainy period. Damage to bedroom, bathroom, den walls and ceiling. I had to repair at my cost. The original leak around the window was caused by a tennis ball stuck in downspout. My complaint is it took 60 days to remove panels Permit excuse or not? The panels were recently reinstalled over my garage to avoid serious damage if water leak occured again. The panels were placed back dirty and it appears the capacitar, not sure if that is correct spelling, is not working. Reinstall done without a permit. Second Tier Sub stated permit not necessary. Again, I checked with permit office this week and one as well as electrical permit required. I have had several service appts scheduled over the months and waited at home only to have no one show and find out it was cancelled. They do not call. Not everyone lives by their laptop. They use subs and then the subs use tier subs. I feel like I spend more time contacting and waitying for Sun Run then they are worth. They have a few good reviews and they are the lucky ones. I suppose it depends on who does the field work or how important they feel you are. Not efficient as a company.

I am a Sunrun customer in Puerto Rico, with a system installed by Freedom Forever and using SolarEdge equipment. Unfortunately, my experience has been extremely frustrating. Less than two years after installation, I experienced major production issues that required multiple service visits over several months. The problem was ultimately resolved only after SolarEdge engineers became directly involved in the troubleshooting process. For a few months the system appeared to operate correctly, but now I am once again experiencing production issues. According to the SolarEdge monitoring platform, several panels are showing little to no production, and overall system output has dropped significantly. What concerns me most is that I recently opened a service ticket, and after a remote review I was informed by email that the system was operating properly. However, the monitoring data clearly shows multiple panels producing either zero or only a few watt-hours while neighboring panels are producing normally. As a customer in Puerto Rico, where electricity costs are high and reliable backup power is extremely important during hurricane season, this situation is very disappointing. I invested in solar energy to gain peace of mind and energy security, not to repeatedly deal with unresolved production problems. I am currently waiting for Sunrun to properly investigate the issue and schedule a field technician. I hope this matter is resolved quickly, but based on my experience so far, communication and proactive follow-up have been major challenges.

The Petaluma office answered my questions and the panels are working well. Scheduling took a little time but the crew communicated on install day.

It has been over 5 months and all I hear from them is they need to inspect the damage for the THIRD TIME. The sales representative says he would take care of it for the first 2 months and then told me to contact customer support. Now the roof has been leaking thru the light fixture and damaged the ceiling. The attic insulation is wet now. My advice is RUN from SUNRUN.

My roof was left with holes after installation. I have been getting the run around for going on 6 months. Water came thru light fixtures. I had temporary repairs done. Sunrun sent an employee to inspect and he did more temporary repairs and told me he would report that the roof has extensive damage. Then Sunrun sent Absolute Exteriors to inspect damage. They reported to me the complete roof and insulation need to be replaced along with the ceiling. Now they said they need to send another company to inspect. The roof is less than 3 years old. The sales representative was so nice. I believed his story about helping Illinois by allowing a mini solar system on my roof. I am embarrassed that I believed his story. It is sad that a company like this can stay in business.

Just want to say thanks to Valentin and jose for taking care of my solar and battery installation had a great experience and smooth transition into solar, I would recommend them to who ever is thinking of having batteries and solar on their home.

Ben Malik with Sunrun came to my house and explain thoroughly the options for Solar. He was a fan of my dogs and my parent and didn’t seem to mind him giving him kisses anyway he was great and I just wanted to say I am a big feeling and looking forward to having Sunrun on my roof soon OK I did it

Good presentation of the facts and cost saving with solar.

Chris at Lowe’s Paramus I had a great experience with Chris during the recent check-in for my Sunrun services. He was very polite, professional, and took the extra step of offering batteries. His customer service and attention to detail were greatly appreciated.

Ben and Merlé were great! Low-key, no pressure, and very affable. The product also is a no-brainer. Immediately lowers your electric bill and guarantees low monthly payments. Great for fixed incomes and budgets. Sharon approached us at Home Depot. She also was friendly and very easy to talk to.

I started service with sunrun in 2020

Courtney was the best Sales Rep! Beyond professional and made the process so easy and smooth. Thank you!

Ben is very informative and pleasant to work with. The experience was very understandable. He left no questions unexplained.

Courtney was friendly and kept us informed through the whole process. We’re saving a bunch each month and appreciate the great service.

I am happy with the service they were quick and very friendly! They even came earlier to install! They were very supportive and communicative.