NATiVE Solar

A simple system add on of 13 panels, inverters, wiring, racking & critter guard. Quoted time: 30 Days, with worst case scenario of 90. Actual: 6 Months and a couple of days. Quoted Price: $17,749.00 Actual: $18,044.00 Their Lender Credit Human * Fraudulent UCC1 filing claiming - All Title Right & Interest in all solar photovoltic equipment and associated components..... For the addition to a preexisting Solar system! Meaning they leaned my 20 panels and all components while only adding an additional 13 panels and inverters plus wiring, racking and critter guard. They came with zip ties to install the critter guard! In Texas? Those plastic ties would last one season two is blessed from above, certainly not a permanent installation. The appropriate permanent hardware was supplied by myself! The installers were awesome, but it is very difficult when you decide to show up one day before the hiring of an attorney to represent you for the misdeeds! My system is performing wonderfully as should, Enphase really needs to look at their suppliers!

Two techs from Native, Chandler and Sergio, came out and installed CT amperage devices so that I can optimize solar using different techniques, such as self supply, grid tied, clean back up, and priority settings on the generac inverter. They did a good job and I’m now playing around with the settings to see which works best under different scenarios. I appreciate natives service support on this. My only comment would be that there is a lack of troubleshooting support guidance that a customer can do on his own before sending people out on the service call. I’ve had to learn this on my own to reset PV links when they go and the rebus.

In December of 2016, my wife and I purchased a solar installation from a local, San Angelo, solar company. The installation went as discussed and we were happy because things went as planned. Soon after that installation the once local company, left San Angelo and we were assured that if there was ever a problem with our installation to, “call them for service”. Our system functioned effectively until 5.18.22(date obtained from our electric provider), we became aware of the issue with the June 2022 bill. The electric company came to the house to make sure there was not a problem they needed to fix, and it was determined that it was a solar system problem. The installer was immediately notified and was provided with the information he requested so that a diagnosis could be determined. From that initial contact with the owner of the solar company on approximately 6.15.22 until 8.6.22 we were without any specific information regarding a service call. Time and time again were we told that us being in San Angelo was going to be a problem for service. Finally, on 8.6.22 his office manager told us a service person would be here on 8.8.22. The technician did come and told us he could not download the necessary information in order to diagnose the problem and would need to return with the necessary equipment to do so, but could not tell us when that would be, “it would have to be scheduled by the office manager and the owner”. Over the next several weeks, from 8.9.22 thru 8.26.22, there were no positive efforts made to reschedule a service call. Phone calls, texts and e-mails went unanswered, I believe the phrase is, “no response, just crickets”. We were being completely ignored by the original installation whose contract states, “If there is an issue, we will come fix it”. Finally, we found Native Solar, who provided us with specific dates, updates, price guidelines, answered e mails, returned phone calls with relevant information and never once left us feeling ignored or told us you are out of luck because you live in San Angelo. San Angelo is a town where you can drive around and see who has solar and from there it is an easy phone call and contact to ask who your installer was and how is their service. I will be spreading the word about the quality of the service work done by Native Solar. They understand customer service and demonstrated that to us. As for the original installer, “all hat and no cattle”, and I will be spreading that word as well.

My system was installed in March 2020 it worked great until August that year. Then half the panels went down. Issues was not resolved until Dec 2020. Since then my production has been down. In January 2022 i have 3 new panels installed. the new panels produce 15 % more production. There is a 5 watt difference in the to 2 different panels. All of the panels have been cleaned. I have been contacting Native regularly since January of 2022 to get this issue resolved to no avail. I have spent over 70 thousand dollars with Native and all I want is the for the system to preform properly. At this point I feel all Native is doing is giving me the run around. Needless to say I am not a happy customer.

To begin with this was not a standard design. It included a grid tied system with battery and propane generator. I come from a technology background and new exactly what was available and what I needed. I presented this information to sales who immediately brought the engineering team prior to any contracts being discussed. My issue came with the follow through after the sales was finalized. There were many weeks without anyone contacting me with respect to project start times and the availability/ non-availability of materials. I had to insert myself after months to find the items needed to complete the project. It has been better than a year and the project is not completed. Do to the last component coming in months late I have been unable to schedule a third party for hook up.

Experienced several glitches, and the overall project has taken 12 months to complete for a basic residential installation. Sales support and follow-up is non-existent. Company is terribly slow to respond, if at all. Altered the installation plan and didn't update the sales contract to match. I'm still lacking expected warranty information and O&M details.

I had a complex job to source construction of a car port/ground mount solar system, in addition to integrating with an existing solar system. Native stuck with the project through a lot of changing variables, ultimately delivering exactly what I wanted. I would recommend Native to anyone looking for a quality solar solution.

They were very nice people and did an excellent job of installing solar panels on the roof of my house. After they installed the meters, they explained very clearly what each of them showed and said that I would be able monitor online the amount of electricity my panels were making. I was very pleased with the result as I never had an electricity bill again. When I sold the house a few months ago, I received a check for over $600 for the extra electricity the panels had made over the previous six months!

I chose Native Solar because they provided the best proposal and the company has a good business model (they do many types of construction - not just solar panels). This allows them a much better opportunity to prosper and grow in the future. They used excellent contractors to perform all phases of construction and had an excellent relationship with CPS in San Antonio, Texas. The work was completed within the required scheduling period and no problems were encountered in finalizing the commission inspection by CPS. My system is composed of 23 Mission 300 panels with each panel using an Enphase IQ6-60-2-US Microinverter. I have had no problems with the systems and the completed assembly is aesthetically pleasing to view and complied with my HOA requirements. The system includes an excellent monitoring software tool available on my home computer and as an APP on my iPhone. The information provided allows me to reconcile my CPS billing statement with the production data reported by the monitoring tool (which for me is very important). Native Solar installed my array on the tile roof of my home and I have had no problems with the roof performance (including a record setting rainfall during 9/2018 of over 18"). I highly recommend Native Solar as your Solar panel installer.

Native was very competitive in price and quality. I had three competitive quotes and chose Native...They were very easy to work with and explained everything clearly (I am a retired engineer), with no hidden costs...! Native provided the specific solar panels and options I selected along with running the wiring in the attic, as requested...vs... installing the electrical conduit runs along the roof/shingles. Installation was uneventful, timely and done with care.... Our system consists of 27 roof mounted panels which has performed for almost 2 years without issue...When the sun is out we are making energy....! It is nice to get such low monthly electric bill..!! Some months we even get an electrical credit, using less energy than we produce and sending back the excess to the electric company (no storage needed) . There were no local rebates in our area, however, an out of town company supporting residential solar provided a rebate, through Native, after installation was complete and the system achieved the quoted output. I would recommend Native to anyone considering a solar system: small, medium or large... We are very pleased with our system...! Let the sun shine......!

Disclaimer: I work for Native Solar. It may seem obvious that I would choose Native Solar if I work for Native Solar. However I would like to add that I have been working in solar for twelve years, I know all of the companies in the area and I choose to work for Native Solar, because I know and have seen firsthand the quality of the installations. I could leave and work somewhere else, but I don't because Native Solar is the best. I couldn't be happier with my solar array, and it has never had any issues since we turned it on about 14 months ago. Native Solar is the best choice because they have a long track record of success, unlike most companies that have only been around for a few years. When considering something that has a long warranty and will be in operation for 25+ years, I think it makes sense to work with an established provider. Thank you Native Solar and here's to the next 25 years of solar power!

Said what they needed to to get the sale. Took way too long to get done and now they still owe me cash as part of their agreement they said would be paid in 3 months. I've received ONE payment! This might sound like a "no duh", make sure EVERYTHING is in writing!

I initially started the process with another installer that put no effort into progressing toward installation after I had already paid them in full. I discovered on my own that there were concerns about the designed load capacity of the roof truss and no further progress was made at that point and my installation window for the rebate expired and after several attempts I finally got my money refunded, then I heard that company had shut down. I felt burned by that experience, until I ran into Omeed at Native and he convinced me that I had a bad experience and that whatever issued I had run into Native would tackle without having to get me involved. They were able to design a layout that met my needs and relieved any concerns of the roof truss load capacity. I got a better system (newer components I was unaware of) than what I had expected and there was only one minor communication error that led to an insufficient quantity of parts brought to installation but after a quick phone call it was resolved and installation was completed quick and painlessly.

I have used Native Solar for two large installations. The one on my home in Austin went smoothly for the most part and I felt comfortable using them again for a larger install on my new home with a solar carport installation. It was to be a 36 panel array with a rain panel installed underneath to collect water for a storage tank and was to be completed in 8 weeks. It ended up taking 8 months. ( This is 1/4 of the time it took to complete the Hoover Dam by the way). The company was lacking in the technical expertise to assemble the carport frame and a third party had to be brought in. Native forgot about it having rain panels until reminded and when completed a solar panel blew off in a 35 MPH wind rather than the 125 MPH it is supposedly rated for. It turned out all 36 panels were installed incorrectly and had to be removed and reinstalled. It is my feeling that I was not only misled about many aspects of this project but actively lied to. I cannot recommend them to complete a job safely or on time.

I had my solar installation installed by the Native team 3 years ago. The experience was painless, and I'm very glad that I went with them. My inverter stopped working a few days after the install and they sent someone out the same day to repair it. I've had no problems since! Thanks Native!

They changed their prices multiple times, charged me for an 8.8mw system and delivered 6.6mw. Took dozens of communications to get basic work done. Their 'done' didn't even include a working system. Didn't even check to make sure the system was delivering data before saying they were done. EVERYTHING was a fight with them. Entire system was installed in the wrong part of the roof. Don't do business with these folks. They said they'd put in the paperwork for rebates, they didn't, had to resubmit and work with the City/State myself. Countless of hours of work and watching them for them to still not do the basic job I paid for.

Native did a fantastic job with our 21.78 kW SolarEdge system on a mixed-use building in San Marcos. They managed a City rebate for us as well as an USDA REAP Grant which took the financials from very good to great. Very attentive and diligent crews. System is producing just as projected and the monitoring app and website are really helpful. Highly recommended!

I am very pleased with my Native solar array. Native was able to answer all questions and concerns regarding the array, the tax rebates and what to expect after installation. The Native crew was supportive thru the entire process. Jay was able to size the array correctly from looking at my electric bills and I now feed the grid with no elect bill. :D Thanks Native! Deb

Regarding Native Solar, This note is to express my extreme satisfaction with Native Solar, and especially the technician who they sent out to service my home solar system. Two years ago Native installed a 9kw SunPower system for my house.. My house is over 60 years old so the monitoring system had problems with my wiring. This resulted in multiple complaints to SunPower, who told me that Native was no longer an authorized SunPower dealer. I should add that my SunPower panels are excellent, perhaps the best on the market. My issue was strictly with the monitoring system. When I contacted SunPower they provided me with a list of authorized installers in my area; however, since those providers did not install the system, they did not want to do warrenty work. I contacted Native and explained the situation. Native assumed full responsibility, even though my system is just over two years old. The Native technician that contacted me was Ryan Riddle. Ryan was extremely professional and genuinely sympathetic. He examined my monitor and convinced SunPower that since it had never worked properly, and it should be covered by the warranty. As my problem was unique, Ryan had to make several calls with SunPower's customer support in order to determine what was needed. Ryan insisted the wired device was incompatible with my home and needed to be replaced under warranty with a wireless monitor. He argued my case through several levels of management until they finally acquiesced. He obtained the replacement system, installed it and worked with SunPower's customer support technicians until the new system was functional. I am very happy with Native, and Ryan Riddle for their support after the sale. Ryan could very easily have given up when SunPower first said they would not cover the system. Nevertheless he persisted! Ryan is a real asset to your company. . Thank you Native, and Ryan Riddle for sticking with me. I will not hesitate to recommend Native Solar to my friends and relatives for their solar installations. Leonard R. Voellinger Austin, Texas

I met with Native’s renewable energy consultant, Jay Thomas, at my Electrical Cooperative’s annual solar tour. The cost and environmental benefits he described made the decision to move forward easy. Native’s finance, project design, and installation teams were professional, easy to work with, and explained each step along the way. My 40 solar panel, 12 kW system was activated over a week ago and is working great. The SolarEdge monitoring portal is a valuable tool that helps evaluate how it’s working in real time. Jay has stayed with us through the entire process and plans to help analyze our first electric bill now that it’s up and running. I appreciate all their work from beginning to end and highly recommend Native.

I called several different solar installers here in Austin and after careful time and consideration I decided to go with Native. I have to say that I wasn't disappointed. Native had the best financing, customer service and system selections available. Val, my sales rep, was professional, reliable and knowledgeable, throughout the entire process. She walked me through everything from start to finish. We decided to install a 6.7kwh system - which for us will offset 100% of our total energy bill. This meant Native installed 26 panels on our roof. The installation was painless and the Native install team did a great job of making our system code compliment and even took the time to make sure it has a very clean and professional look to it. This system will impress anyone that cares about the look and overall design of the installation. I am very happy with my system and the service from Native and I would highly recommend them to anyone looking to add a solar system to their home or business.

This has been a nightmare. The salesman was okay at first but we purchased two solar fans from him at his request to better cool our attic in the barn and in the attic of the house. It took him months to bring the fans with many different excuses as to why he had not brought them. They put the panels up and we were pleased at first because our electric bill was cut in half. So when the sales representative finally brought the solar fans for us to store he looked at the Solar System and said that light should not be blinking. So I called the company and told them what the sales representative had said and they said the system was working fine. When we received our electric bill and it had doubled again back to the original cost. We called many times but the sales representative would not call us back. We finally found someone, which is really hard with this company unless you call the sales department. In the meantime we had a hail storm that damaged the roof. So we called them again to remove the panels so the roofing company could put on a new roof. They charged us over $8,000 to remove the panel and put them back on. The insurance company would only allow $4,000 and we told them that but they would not do it for less. The roofing company even said that they were way out of line. When they put the panels back on it still did not work and our electric bill continued to be double. They finally fixed the system but last night I received an email saying they do not reimburse for downtime. It was a rude email from the Business Development Manager. He and the repairmen said the we had a bad optimizer but last night he said it is working now. We received our new optimizer in the mail today that the repairmen ordered so I guess it is not working. I will ask for a repairman but I probably need to hold my breath. I have never had this bad customer service for a major purchase. This is not a good company and I would never do business with them again. I would discourage anyone from doing business with them.

Native Solar did a great job on our roof solar project on the house we just bought in Addison neighborhood in South Austin. Jay Thomas was our rep and he was very knowledgeable, personable, and helped us all along the way, understanding any delays or speedups and managed to pull of the multi-vendor/rebator/installer project in due course. We would highly recommend him and Solar for your project!

From design to installation the 5.9KW PV system on my home went like clockwork. Even working out the financing was easy and rather painless (as any departure of funds can be). The planning was thorough. The timing of the project went right on schedule. The. installation was excellent with a great and friendly crew. Nothing had to be redone. The installers did consult with me about a change which I was glad they did because the change made the PV panels more aesthetically more pleasing. I do wish the SolarEdge Monitoring app would/could be changed to reflect the change in the physical arrangement of the panels.

I researched a lot of solar companies and read a lot of reviews because this was a big decision, I knew that there are some companies that aren't very reputable, So finally my electric provider Green Mountain Energy recommended Native Inc as one of their preferred installers. Native's rep sat down with me and discussed all the options available to get the right size system I need. I'm glad I went with Native, They're honest helpful and very professional. I wound up with a very high quality system that's working even better than I had hoped for. I highly recommend Native Inc.

After a successful installation one of the panels on a 15kw array shattered. I have been chasing them for months now after reporting and Native determining it was a warranty thing and not due to impact. Every email reply says they will get around to it to no avail.

Even though Native Solar did not install our system, they were willing to come out when we had a squirrel build a nest under our panels and ate through some wiring, knocking out our system. They person who came out was so professional, competent and very good. He took care of the nest and then did all the needed repairs to get us back in service. We also felt the charges for all that was done were very reasonable. We highly recommend Native Solar. John W.

Top class from beginning to end. TotL project done on time (6 weeks contract to finish) and professionally. Good follow- through as well. Highly recommended

They installed a system about 3 years ago through the NRG solar lease. There had been some problems also with installation and phone calls did not cut it and unfortunately leaving a bad review on yelp was the only way I could get their attention. 2 years down and the systems output is way down (since February of 2016). I called NRG which has been trying to get in touch with Native. Its either NRG or Native that is not responding (NRG blames Native and now they advised me to directly contact Native). I think NRG is correct since after repeated phone calls and voices mails there is no response. Stay away if you can. The install was decent, but there are at least 2 things that are not working 1. The output of the inverter (as indicated by locus monitoring) is about 1/3 of what it is rated to be. 2. An outlet that was installed in case lights go out during the day (to directly get power or use my own backup battery) has never worked and never been fixed. Dont have much hope of fixing this, but hope this review would get their attention

We had 5 companies give bids. Native provided the system with the most output at the most reasonable price. Not only is the system working well, but the installation team was awesome. All individuals were friendly, respectful and pleasant to work with. We felt completely safe with them working on our residence. They were quick to answer any questions we had. They did not mind if we were curious and observed what was going on. They were all respectful of our property and the parking constraints on our short street.

We just finish having Native install 40 panels (13Kwh) system on our house. They are all professionals. We couldn't have picked a better installer to work with. It took them about a week to get the system installed and set up and running. Excellent communication during the pre-installation and during the installation and after the installation there were no surprises.

We got our solar panels up up and running in March then a storm came in April large hail and we had to have our roof replaced. Native was wonderful about coming out and removing the panels when it was time to get our roof replaced ; kudos to Stuart Prior from Native who has been great to work with ! I highly recommend native our utility bills so far have been $20 a month from CPS with our panels up and running love them!

System has saved me a ton of money on my utilities since it was installed. The work is quality and the system is working beautifully at this point. Financing options are very good. The only negative is the monitoring system which is inoperable due to a shoddy wireless monitor which was supposed to be replaced but never was. The first motor failed because the usb port was poorly soldered and the replacement that they attempted to install broke as soon as it was plugged in. Both units are taken with a promise to get back with me after they checked with Solar Edge. Apparently that never happened.

Native is great to work with, I didn't have to do much but sign some documents and they took care of the rest. The quote was competitive and the install went smoothly and quickly, the longest part was just waiting for the City to install their meter so I could turn on the system. Kiss that electric bill goodbye!

I had one bid that was low but sketchy. One bid higher and one company did not even want to try due to shading. Native made the most sense with their design and estimate. Our relatively small 2.74 kWp almost off set our use last month. Sure we have relatively low needs but that was really cool to see what 9 panels could do. Also got $3,900 in tax credit.

Native did a great job. Very professional. They kept the job site clean and neat. They were punctual. They were patient explaining the solar system. High recommend this company, Chas

Decided to get a 6.7kWh system toward the end of the year and went with Native. I had been talking with them since the summer and finally made the decision to get it installed, but only if they could get it working before the end of the year. This was just before Thanksgiving. After signing the paperwork and giving the deposit, things progressed quickly with the materials being ordered a couple of days after. They thought installation would take about 2 days although it actually took 3, partially because of light rain and a potentially slippery roof.Once the bulk of the install was done we had to wait for the utility to come and power it on, which took place on the 28th December. There were a couple of issues on getting the power flowing through correctly, but these were dealt with pretty quickly and a week later I was generating electricity. Of course, it then rained/clouded over for a week so I had to wait to see what it would do. Max output in a day so far is 35kWh.

Native did an outstanding job on our solar panel job. The sales cycle included on site reviews, understanding our desired level of power generation and tips in addressing HOA approval. They also connected me right up front with Austin Energy and coordinated an inspection to determine any changes to insulation that might be needed for payment of the energy rebate. Our goal is to be fully solar energy sustainable over the life of our ownership of this house. We chose to install 39 LG high efficiency solar panels with a SolarEdge Inverter/Optimizer that includes web based monitoring - along with wiring to support a future electric car. The install team was professional, courteous and worked with us to get it right while still understanding our schedules just prior to Christmas. The key differences between Native and other companies is their people and their knowledge / experience installing solar systems. Native people work with you on every level. They help you achieve your alternative energy goals and provide you with the knowledge you need to be successful. They keep their promises on schedules and help you understand the nuances of your new system. I chose Native over other competitors because they had more solar installs (more experience) and because their people gave me knowledge about the system and working with Austin Energy that I didn’t get with other bids. That sales decision was positively reinforced by the install crew, project manager and finance people who worked with us every step of the way. On a scale of one to five with five the best. This was a five.

I did a bit of search to find the right contractor for my home array, and went with Native. The process went smoothly - Carl Gayhart was our point person, and he walked me through the process and was always available when I had questions. Native was open to the changes I wanted made to the contract, and later to the installation itself (running wires through the attic rather than across the roof). The installation itself went great, given the timetable of inspections, permits, etc. I now have a 4.5 kW system, and am very happy with how the whole process went. I'm looking forward to sitting back and watching the watts pour in! I would happily recommend Native to anyone looking for a residential solar array.

Native put a system on my home and they did a great job! Since then i have not had to pay a electric bill this summer.

I have really wanted solar panels for some time and was willing to go through all the hassel with my electric provider and city ordinances to get it. What was outstanding about Native was the extent to which they fully partnered with me to make it all happen. Carl Gayhart drove quite a distance through downtown traffic just to come by and meet me and make sure that he saw the property and had a discussion about my expectations. He contacted me again several weeks after the installation to make sure my expectation were met and to personally thank me for trusting the work to Native. What a professional! Josh Koehn was very warm and friendly and actually met personally with several stuffy city officials about how they were interpreting a city ordinance that could have restricted the design of my solar array. He tracked down the author of the original city ordinance and facilitated a discussion with officials concerning the original intent of the ordinance which cleared the way for my solar plan. Who does that?? I enjoyed working with Tommy Edds and his supervisor Tommy on the installation and found them and the rest of the crew to be hardworking, very knowledgeable and able to explain technical things in easy to understand terms. Working on the roof in heat over 100 degress would justify a little irritability in my book. However, with Native the people seem to enjoy answering questions and getting to know the customer even when they should be near heat exhaustion. Consistently, Native personnel demonstrated genuine interest in my needs and wanted to make sure I was happy with every detail of the process. Their follow up was exceptional and they never seemed to be in a hurry or following those terrible customer service "scripts". Deciding to go solar and to spend that money created quite a few doubts and fears for me. Native seemed to understand that customer perspective was able to provide no-pressure information,support and follow up that sure made me feel like I made the right decision in choosing solar and in partnering with Native. I would highly recommend them!

Mr. Royal is a wonderful asset to Native Inc. He made going solar a seamless transition from consulting through installation. His expertise and product knowledge and assistance were excellent and made our choosing a quality solar company like Native Inc. an easy one.

Our experience with Native was exceptional! Right from the start Carl G. was our solar expert. He was there anytime we had questions or needs. We did a lot of research and got several bids but went with Native because of Carls expertise and care for his customers. We give Native an A+ all around!!

All of the employees at Native were professional in every way. From our perspective, it's a great company. The installers were courteous and kept the site immaculate. All of our questions and concerns were answered quickly. I will recommend Native to anyone interested in Solar. They were not trying to sell a "cookie cutter" job. They listened to our interests, gave great feedback, and provided the product we wanted. As for support, we can't speak to that since we've only been on line less than a week.

We started getting bids for a solar system in March, 2014. We went to Oncor first to see the list of installers they had already worked with to insure that we’d pick someone who wouldn’t endanger getting our Oncor rebate. Picked two local companies to start – to get educated about what would have to be done. Through them and other searches for information found two serious contenders to do the job: Native (out of Austin, but with a Dallas presence) and another Dallas company. Although the other company had slightly better pricing, their production estimates were not believable – perfect world figures. And, they only wanted to install 32 panels which would be an 8 Kva system – said you only needed to produce what you’re using now. Native’s production numbers seemed more realistic and they recommended a 10 Kva system (40 panels). Keep in mind that over the course of a 23 year life time, the panels may reduce their output by 20% (guaranteed to be no more than 1.25% per year). The 8 Kva system would have then only been producing 6.4 Kva – not enough to maintain a $0 cost of electricity for us. Native’s recommended 10 Kva system would then be down to 8 Kva and would still allow us to live without having to pay any electric bills. We had many conversations between the two companies. The most sincere conversations (in our opinion) were with Carl Gayhart (Native – 512-763-6714). He had an excellent grasp of what we wanted to accomplish (eliminate all electric bills). He represented Native well and promised a reasonably quick installation. We signed the contract with Native the first week of May. There were a number of other paperwork items that had to occur before the actual installation started – Oncor and the City of Dallas (you have to permit the installation). Actual installation started the third week of June. We had a slight hiccup in that the panels that were first delivered weren’t the right color. Josh Koehn, the on-site project manager, took care of that within 2 days. The electricians (Tommy and crew) had to upgrade our electric panel which added about a day to the project. So we were producing power within 3 days of the crew actually being to work. As soon as the panels started working we started seeing the results from Smart Meter Texas – zero power having to come from Oncor. Josh worked with me to get the monitoring system for the units working – my electric lines in the house weren’t cooperating. It took about two weeks to get things working (communicating) properly (this didn’t affect the system’s electrical production). Now I can see each individual panel – what its status is and how much it’s producing on a minute by minute basis. It’s great information if you want to be at that level, but it’s not necessary – I just like monitoring things. We’re now two months into things and we wouldn’t go back. We’re not producing so much (in the summer) that we’d be ahead of the game, but in the other 8 months of years we’ll be accumulating credits to cover everything next summer. So in a 12-month span we’re looking at zero cost – regardless of whatever the electric companies are charging for a kilowatt. (All my analysis has been based on our consumption figures for the past three years – that includes the hot 2011 summer.) In terms of costs, we got about $10,000 from Oncor in the form of a rebate and then we’ll get a 30% federal tax credit next spring (Native has a partner that’ll finance this with a 12-month, zero interest, zero payment loan, so it’s not really out of your pocket). Based just on my current electric rates we’ll have this paid off in a little over 7 years. Then it’s at least 18 years of absolutely no electric costs. BTW, our homeowner’s insurance cost didn’t increase at all. All we had to do was supply a copy of the project’s documentation and photos of the installation. Our local real estate friend said that this immediately added about $25,000 to the value of our house and gave it a big plus in any competition with a similar house without a solar grid.

They kept me informed via both email and phone as needed, made sure I had all paperwork covered and all items processed. Really made it simple. Their employees and their installers were courteous, friendly and knowledgable. The actual installation was top-knotch; as a former electrician i was especially impressed with the wiring job they did at the bus. Everything at 90 degree angles, labeled, it was textbook perfect.

No complaints. Good guys and plan on using again for upgrades.

Native designed and installed a system for me that is working better than expected. I had contacted other companies, but they hadn't taken into consideration the shadow that might be caused by the house next door. Most folks proposed putting the panels along the lower part of the roof, near the gutter. Mine are at the top of the roof. Based on the position of the homes, it's unlikely that any other structure/tree will ever block my panels. Native was very good about coming out and doing "warranty" work when I had issues with my monitoring system (panels were always fine!). I was very concerned that they wouldn't service me well in The Woodlands, but they really serviced my system. I turned the system on mid month, so the first month, I did have to pay. After that, I didn't have to pay for electricity until July due to A/C usage. I anticipate by Sept, I'll be accumulating credits again and I may never pay again since I'll be able to accumulate enough between Sept and May to offset June-Aug usage (I have gas heat).

My solar array is fantastic and I am so happy I chose native. They are professional from start to finish. Gary Royal came out and fully explained what solar could do for my home and how all incentives work. Native did all the paperwork and took the job by the horns. The installation crew was professional,fast and cleaned up after themselves. Other than solar panels, I could not tell they had been at my home when the job was complete. My electric bill is exactly as low as Gary said it would be. I highly recommend Native to anyone trying to decide on a solar company. S.Mumme

Gary came out and gave us a lot of information right away. When we decided to schedule installation, everything went very smoothly. The only installation delays were due to weather. There were some delays with final inspection due to CPS back logs, but Gary and the installation crew kept us in the loop almost daily. Once all that was done, we are very happy with our system!