Tom | Los Alamitos, California | 11/07/2023
Bad service
LA Solar has placed two solar systems on our home, with a total of 54 panels. We also have two Tesla batteries. The system hasn't worked for many weeks now, and I've called them several times to help me fix it. They promised to call me last week, but they didn't. I am very disappointed in their service, and would not recommend them to anyone else.
Larry | Fontana, California | 09/26/2023
Stay clear, nothing but headaches
We started the process in January of 2023. I Knew solar installers break a lot of tiles and they do not manufacture the tiles used on my house anymore. So I found used tiles before the project started and bought 20 used tiles. The installers broke 11 tiles and replaced them with my tiles. It took 6 months to get the system installed including a battery backup. They missed or were late for many appointments. Then SCE took 3 months to approve my PTO (Permit Tp Operate). LA Solar said go ahead and turn it on. I tried and the system did not work. As many have already said "you can not get a hold of anyone". When you finally do they tell you they are all over it and you don't here from until the next time you waste hours trying. My system is still not working going into the 10th month. I would not recommend them to anyone. Their customer service is the worst that I have ever had.
Sara | Stevenson Ranch, California | 09/15/2023
Worst Customer Service- Awufl system do not use them
you cant get a hold of anyone to help us with anything. they are extremely irresponsible. Rude , dont speak english so you cant communicate with them, Takes them months to respond to simple requests or questions. if you try calling it all goes to voice mail and takes years for them to get back. Unfortunately we inherited them thru purchasing a new home and it was a contract they had with previous home owner. If I could switch them now I would. The only time the guy contacted us was to collect payment. As soon as contract was signed we got ghosted and now the system wont connect to wifi or the app and I have no visibility on usage or monitoring and no one will come to fix it. STAY AWAY FROM THEM!
Worth Holmes | Tyler, Texas | 09/11/2023
LA Solar is BAD
Horrible experience with price change from $28,288 to $44,902, 4 months to install from 10/2020 to 01/2021, down in 22 months and 2 months to repair, down again in 5 months. I want the system removed. It is only reducing my electricity bills by 1/3, and the salesman assured me that it would be reduced by 3/4. Do NOT BUY A SYSTEM FROM LA Solar!!!
Michael | Redlands, California | 09/05/2023
Solar installation
the worst company to do solar installation. i am waiting for 5 months after the permits were issued, and the solar panels are not installed. I need to keep following up to push them. Don't go with them.
Susan | Los Angeles, California | 08/17/2023
DO NOT GO WITH LA SOLAR WHATEVER YOU DO!
From the very first they have been expensive and a dissappointment. I could waste my time and yours listing all the problems I've had with LA Solar, but I've already spent way too much time dealing with this company. In short, don't make the same mistake I did - go with any other company.
sean0883 | Riverside, California | 05/12/2023
They will make their problems your problem
11.25kW with PowerWall+ Contract signed in June. Install "completed" on October. Dec 7 - PTO. When they finally turned on the system, even though it should have been on but not pushing to the grid since install - but I didn't know that. System was peaking at ~30% of capacity. They blamed a Tesla config issue. Jan 7 - LA Solar Group collects their first payment, as per contract. To be paid monthly. Feb 6 - Two months of back and forth later, I finally just picked up the phone myself and asked Tesla to look at it. LA Solar Group could have done this at any point. Tesla found no configuration faults or issues. LA Solar Group finally sends out a non-Tesla-certified tech because they had my address correct, but not my name or system type. They had me listed as having Enphase, which the guy was certified for. He attempts to help so as not to leave me hanging, but ultimately fries the inverter while he's on the phone with Tesla. The system has generated nothing since this date. I am now paying SCE for my electricty, and LA Solar Group because I have to. Feb 7 - LA Solar Group collects their payment. Feb 10 - They send their Tesla-certified tech to see if they can salvage it. He and Tesla determine it's actually fried with no fix. Tesla straight-up says no RMA since the tech that fried it wasn't certified. I was outside with him when Tesla said it. And I'm told by the tech that since it's a Powerwall+ they'd have to replace the entire ~$10,000 battery array out of pocket if they can't RMA. Which sucks because the battery itself is fine. Mar 7 - LA Solar Group collects their payment. Apr 7 - LA Solar Group collects their payment. Apr 13 - Much back and forth. Many promises made and broken to resolve it quickly. A tech is scheduled to arrive today. A delivery truck similar to the one that delivered my first Powerwall+ arrives. My name and address are on his list, but he has nothing in the truck for me. The tech shows up, but he's here to install some Tesla Rapid Shutdown MCIs that should have been there since install since Tesla requires them - and having these installed at the time might have prevented the system from frying in the first place. At very least, they could have faulted this for the RMA and Tesla would have been more likely to accept that. Apr 26 - The Tesla-certified tech returns, asking me where they delivered the replacement battery to. I tell him there has been no delivery. He calls his people, they say to attempt the RMA again now that the MCIs are installed. He's visibly upset, but they sign his checks - so I get that he has to do the dance. Because Tesla isn't stupid, they documented that the warranty is void. No RMA. Once again, I was outside with him when Tesla said it. May 7 - LA Solar Group collects their payment. May 8 - They apologize that things are taking so long, but they want me to know that they're *really* pushing Tesla for that RMA. I gave them until Friday May 12 to have a replacement imminent. The manager unironically emails me 1-on-1 asking me to be patient because install takes time. May 12 (Today) - It's now 4:30PM and I haven't heard a word. My SCE true-up is already well over $1000 - an amount I didn't think I'd have to pay for the entire year, much less by May. Even when it's fixed: this will be my problem, not theirs.
Ryan | Irvine, California | 04/24/2023
Stay clear of this company
Do not use this company for solar. This company does not take any pride in what they do and when they make a mistake, they will do whatever they can to put the blame on the homeowner and tell the homeowner to go pound sand. Here is what they have put my family through the last two years… - LA Solar installed solar; leaks appeared shortly after solar installed. No leaks prior to solar and that was tried and test through several storms prior. (they broke 70% of our roof tiles at solar install and they stated the leaks had nothing do with the install) - LA Solar finally took some responsibility (after much back in forth, over two months of them trying to put the blame on my family) and re-tiled the roof (70% of our tiles were broken at solar install), they supposedly “fixed” the roof/eave/cricket that was damaged. - my family spent thousands of dollars fixing the home back to original state after the damage done (LA Solar did not compensate for this) and we thought we were done with this company. - In a recent storm it was discovered in the same area that LA Solar ‘fixed’ was indeed leaking one year after the work was completed to ‘fix’ the situation. - la solar was to send out a roofer after reaching out several times and instead they sent an inspector to try to point the finger somewhere else and saying it was not solar related - After over 30+ calls, several times being hung up on by customers service, 8 voicemails and dozens of text never being responded too over a period of a week, la solar finally indicated they do not believe it's their fault and for my family to reach out to the roofer who did the work - we re-iterated that LA Solar was roofing company that did the work, no communication after from la solar to help remedy the Situation - another storm comes through and more water damage - we reach out and la solar states not our fault, but if you insist we will send someone out and will charge you for the roofer to review roof and remedy the situation - la solar has not provided number or contact for the roofer who "fixed" our roof last year (March of 2022), still making it our problem even though we have been asking for help for over three weeks. - As it stands, we still have no remedy to the situation, we have water in our walls and under our brand new floors that we had to install after the first leaks and seems like we are going to have to battle LA Solar to do the right thing. - LA solar stated they do not believe the leak in the exact same location from last year is their fault and attempting to put the blame on our family and have our family incur further costs (upwards of 10K for damage that needs to be remedied). They indicated because the of heavy rainfall, the roof must be leaked due to heavy rainfall and that happens (even though the roof was supposedly fixed 13 months prior) , and it is not their fault. - we are in week 6 with no solution and still LA Solar putting the fault on my family for shotty work. We are now going to have to seek legal council and spend countless hours and money to recoup what was taken from our Family. Needless to say, after going through hell with the install of solar panels, we cannot seem to get LA Solar out of lives and all the issues that comes with them. We would never recommend a company that is cares little to nothing about its customers and does such shotty work and goes about their craftmanship with negligence. If you get a bid from LA Solar, make sure you add a minimum extra 30% to cover the damage they will cause to your property plus countless hours wasted trying to get someone on the phone. Please use this testimony as a reason to stay away from this company. All they have brought to my family is headaches, significant financial burden and stolen our home away from us. I would never wish this company upon anyone.
Admin | Canoga Park, California | 04/21/2023
Service calls and customer service by incompetent people
I have been going around in circles with customer service and service people for 4 months to get a new monitoring system installed and they are completely incompetent and can not properly resolve our issues. I'm continually dumbfounded every time I think we have made progress and then they go completely sideways and I have to start over. They work with 3rd party service people and no one communicates with anyone else. DO NOT USE THEM! Total 100% regrets....
Jon Singh | Canyon Country, California | 03/26/2023
Nearly 6 months in, still not installed.
Last year I reached out to Enphase directly to ask for installers and they recommended LA Solar Group. The Enphase support rep really guided me and highly recommended this company so after some additional bids I went with them. The job: update existing solar system (22 panels) to IQ8 inverters and add additional 18 panels also with IQ8 inverters and unify into one system, 40 inverters total with 40 panels. Working with LA Solar Group has been an absolute nightmare. I signed loan paperwork to lock in a good interest rate, and was finalizing with the HOA (and so not yet approved) when out of nowhere a week before thanksgiving materials just showed up and blocked my driveway with a bunch of panels and inverter boxes, tubing pipes and loose hardware materials. I couldn't get ahold of anyone for nearly two days until someone got back to me and said they dont know what happened and if they could leave the materials. I told them that was fine, HOA approval was imminent, but materials had to be moved to the backyard, the HOA would throw a fit if sat out in the driveway more than a few days, as HOA's do. No shows, no call backs, thanksgiving comes around and after many frustrated conversations and more complaining some crew shows up close to midnight and manages to move stuff the backyard. I get approval right after thanksgiving and I inform them. I don't hear much for weeks even with insistent complaining on my end, one of my toddlers decks herself on the stacked up panels. After this incident I tell them if the panels don't go up in the next few days the entire project will be cancelled. The next day someone shows up for about 3 hours and they start updating the inverters. They leave, then again nothing, a few more days later another crew shows up and updates more inverters and then they leave. Rinse and repeat for about 2 to 3 weeks until the existing panels are updated. The new panels are still hanging out on the ground, now there's metal shrapnel everywhere, screws, materials strewn about my backyard, kids arent going back there. More complaints on my end. Guys randomly show up, say its not their job to install the panels and leave. One guy literally shows up and tells me they told him to show up so I wouldn't get pissed off when no one came!! Basically this story goes on and on, eventually enough complaints happen, some guys finally show up a few weeks later and they put up the new 18 panels and they tell me now the electrician needs to show up and take care of plugging everything in. Another week or so goes by, its been raining, I give it a pass, finally an electrician shows up at some random morning at 7am. Tells my wife he looked and didn't need to do ANYTHING and left. They scheduled an inspection about a week later and of course, it failed. First its, 'Oh only a few breakers need to be changed" and then later "oh we need to majorly redo the plan and resubmit to the city". About a month goes by, nothing is happening. I ask for evidence they submitted plan revisions or evidence of coorespondance with my city. Nothing, silence. I reached out to my city hall and they have no record of any recent correspondence. I make more calls, more complaints, ask for evidence of site plan submissions, threaten to call a lawyer and issue complains to contracting board and some other areas where Southern California. Finally they send another crew out, its now mid-end of February. They come by spend a whole day here and completely redo work that other people have done, put in a combiner box and tell me everything is good to go. These guys seem significantly more seasoned and I do feel better. I am told I have to wait for Edison to approve something and it could take 3 weeks or so with the NEM changes. Thats fine. Someone came over the weekend and provisioned the new boxes and I go and look at the system website and it looks like they never plugged in the NEW 18 panels, only reconnected my old panels AND out of the 22 panels that already existed only 11 are producing energy. So at this point I've now lost 4 to 5 months of energy generation from my old panel system, have been paying a loan for a panel system that is not installed and I am continuing to get the run around. I have informed enphase of this since they recommended them, have posted to reddit and yelp. I plan to contact my local newspaper and news agencies in the coming week to warn others. Do not do business with LA Solar Group.