LL | Little Rock, Arkansas | 02/02/2024
LL
I talk a customer svc rep yesterday and told me to send Entergy bills so you can reevaluate bill my bill to see why our Entergy bill went up like it did. I call the Entergy Co and told us to reach out to you guys since you guys were ones who put solar in. Sales rep told us I bill would not go up pass 11.00 a month but our bill we were paying like 12.00 to 14.00 a month. We're not going to pay high Entergy bill and pay for solar to. I already got a complaint about the incentive payment which that sales rep never told us about that at all. This misleading a customer because if they would have told us incentive payment 12k+ we wouldn't never gotten solar install. That's something should be explained to the customer up front but won't say upfront because they know customer wouldn't get it.
Greg | Medina, Ohio | 01/27/2024
Lied to my face and ultimately paying more than communicated.
Service has been terrible but the most frustrating part is when someone tells you exactly how this will go. My wife and I both asked about the cost of this project. And were told we had a flat rate each month; which we agreed to and a tax credit; which we were lead to believe would pay for the installation. Only to be delivered a loan for the 'remainder of the installation and equipment costs'. What a slap in the face. Not only that, our agreed upon flat rate is no longer flat... This has been a total disaster. I would not do this if given the chance again.
Matt Needham | Lawrence, Kansas | 01/09/2024
Frustrated
The salesman did a great job getting me excited about solar, but I should have done more research. My solar system went in several months late. I dealt with 3 or 4 different project managers. It was different each time I finally got ahold of them (they did not keep in contact with me). I was part of a promotion where they pay the first 18 months of loan payments. I've had to call and inquire about the check every month. They used to be about a month late. Currently I am waiting on 2 checks that are late. I wish I hadn't signed with Fluent.
Brandie P | Dallas, Texas | 12/07/2023
Trash Service
It has been over a year with mostly me doing the leg work to get techs out to my property. September was the last time I had them by and they still couldn’t figure out how to make it all work. I was advised that someone would have to go into the attic to see if the panels (from a year ago) were installed correctly. Then someone made an appointment telling me they would not need access to the attic. The after the appointment no show they finally respond to my emailed concerns telling me I was correct. They don’t listen or address any of the issues. I’m paying for a system that has not worked since they installed it. They cannot keep technicians or people in their “tech support” department which just supports the lack of quality, competence and customer care they provide to the poor suckers like me who believe the sales pitch. Runnnnnnnn! If the call, don’t answer. If the knock, don’t answer. It will not end well. It’s been a year and counting now…and the number I’ve been using to communicate with them no longer works. This is company is a new age charlatan praying on those who want cleaner solutions to energy that won’t bankrupt them.
Jon Chapin | Painesville, Ohio | 12/06/2023
I got "Bait and Switched" I figured to pay for the "free" installation of a solar system, this time with a back-up battery. I was promised a battery by the AD and the salesman, Daniel Peterson, would be included. Corporate rarely answers the telephone, or you get a computer. I am still waiting for a bidirectional meter.
John | Peculiar, Missouri | 10/22/2023
Stop!!
Do not I repeat DO NOT USE THIS COMPANY. I will gurantee to you a class action lawsuit is coming. Scammers do not use them.
STACY TIMMS | Uniontown, Ohio | 10/12/2023
STOP DON'T USE GO AMYWHERE ELSE
I would give this company 0 starts. The communication with this "company" is horrible. I been trying to get ahold of someone for 4 days emails calls go unanswered. My "sales rep" phone is disconnected. Please don't take this review with a grain of salt like I did. DON'T USE FLUENT SOLAR!!!!!!
Jared spencer | Wichita, Kansas | 10/11/2023
Will say anything to get you to buy
Shady deal. They tell you it'll cover 102% of your energy bill but in reality, it'll only cover 102% of your estimated energy bill that they make up. After all the efficiency packages and crap they sold me, they estimated almost 450kwh difference per month. Basically just bull**** the number until it fit a price range I could afford. Now I'm stuck paying 60+ electricity bill plus 140 a month for the solar panels which is higher than if i just had regular electricity. If you're buying it from an investment standpoint, I'd highly recommend against it as the return won't be for over 25 years.
Connor | Denver, Colorado | 10/05/2023
Unorganized and misleading
Would not recommend to anyone. We signed the contract in June 2022, installation started in January 2023 and did not finish until October 2023. High employee turnover so no one could consistently help. Terrible experience. Regret going through Fluent
Lizzie | Bella Vista, Arkansas | 09/12/2023
Worst Service and Company
I had solar installed by this company and it has been the worst experience. The charged me for tree removal never removed the tree. A panel broke only a few days after install still hasn't been fixed after almost 5 months. Also still don't have a refund for the amount they charged me for the tree removal. Go somewhere else horrible customer service and company.
