PEP Solar

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Updated: 20 November 2019
Installer

Installing solar since 2010

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4.33 from 67 Reviews

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PEP Solar reviews


Breakdown of consumer reviews

Sales Process

4.7

Price as quoted

4.9

On schedule

4.2

Installation quality

4.8

After sales support

4.5

Latest good review thumbs up

Gary W. | Glendale, Arizona | 10/08/2019

Why I Chose PEP Solar

My Name is Gary White & I got my PV Solar system installed in October of 2015. Owning my system for almost four years now I can confidently say I’m completely satisfied in making the decision to do business with PEP (Phoenix Energy Products) Solar. Picking a Solar company to install, monitor & service your system is nothing to take lightly. Therefore, I chose to write this review after having several years of service in order to provide an honest and accurate opinion of PEP Solar, as well as, solar in general. After researching & interviewing several solar lease companies, I was left wondering “why would anybody lease a system when they could own it outright.” That’s when I came upon & met with Sean Monaghan, the owner of PEP Solar. From the beginning Sean & the PEP team went out of their way to make my wife & I feel completely comfortable about the enormous financial commitment we were considering. They did not use high pressure sales tactics nor did they denigrate their competition. They just simply & tactfully took us to “solar school” by breaking down the technology, explaining the process, comparing the benefits of owning vs leasing & illustrating why they felt they were a best choice for solar in AZ, as well as, for us. Once hired, PEP kept me informed of each & every step. The installation process of my 5.1 kwh system went smoothly & on time. Now connected, I’m able to view my solar energy production online. My APS Equalizer bill went from $185.00/mo (at the time) to under $18.00/mo (except Sept, when credits run out). Going solar is one of the best financial decisions I’ve ever made! After about a six year payoff (RoI) I stand to save an “estimated” (due to many factors) $65-85K over the life of the system. Sean is passionate about solar! Not just because “he’s in the business” but because he genuinely believes solar improves “quality of life” by simply putting you in control of your electricity bill & allowing you to choosing how & when you use YOUR energy! Sean’s also a solar guru who constantly keeps up to date on all the industries technological advancements, wisely selecting & methodically incorporating them into his business. Lastly, but most importantly, he’s involved in & fights for political/legislative policy by advocating for the future of solar in Arizona. After four years I can definitively say that Sean, Bonnie & the whole PEP team are committed to customer satisfaction & will treat you like family! I’m still very impressed with the high quality products, fair prices & outstanding service this local & family owned company provides. So, weather you’re “going solar” for financial reasons, doing your part for the environment or wanting to gain control of an out of otherwise out of control energy future; I sincerely believe you could not make a better choice than going with PEP Solar for all your energy solutions! Gary White Glendale, AZ

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Latest bad review thumbs down

Brad | Mesa, Arizona | 08/14/2020

Left with useless warranty

So, I get the 27 panel array in 2014 and have had trouble with the power manager for most of that time and now my system doesn't work. After talking and emailing Sean I find out my panels were made by a company that's no longer in business. So, long story short the warranty is only for labor and I'm left holding the bag for a 25k system that doesn't work unless I pay 3-8k more. Huh, what good is a warranty?

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DannyMichelle | Avondale, Arizona | 11/20/2019

Subpar customer service

We did not do a lot of research of various solar installers prior to picking Pep Solar.

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1 comment >
Reply from PEP Solar: Your Solar PV System was install 2 years ago 11/2/2017 - Your system is working perfectly as, it should since it was PEP Solar’s installers who installed your system not “subs”. All our brochures for our solar hvac mini-split state it will cool 1150 sqft of insulated space with 6 foot ceilings. We stated we did not think the solar hvac mini-split would do as you desired since you have a 2 car garage with a third RV garage (35 feet high) attached with a workshop and all three garage doors facing south with zero insulation. Also our brochure states the solar hvac mini-split runs without electricity during the day and on solar panels that was installed with the system (not at night as you would need batteries). Our solar hvac mini-split is in fact in high demand, and many many of these systems are installed at the Arizona State Parks (you can view these operational systems at Patagonia Park, Lost Dutchman, Lake Havasu just to name a few). Our solar mini-splits are operational if the grid should go down during the day while its sunny. After many times sending out our crew to assist and inspect your solar mini-split that was working as designed, we found that there was no way to satisfy you and PEP Solar refunded all your money (while PEP Solar took a $3,000 loss). We advised you that we would do our best to patch a 3” hole on the side of the house, but we are not stucco professionals and that you may need to hire a handyman so the stucco would match the original design. There was never any rebate offered or suggested as it is a federal and state tax credit as stated in your proposal that you are responsible with your licensed CPA. PEP Solar is not rude, we pride ourselves on great customer service. It was difficult to manage your conversation as at times you both were very unreasonable for your non-stop request for service. We thought after losing about $3,000 on your job with back and forth visits, engineering, permitting, labor, and downgrading the solar mini-split selling it as used (that was taken off your home) was enough to satisfy you. We are really concerned you waited 2 years to complain about the wall. PEP Solar has been installing solar products since 1978. We have had wonderful conversations with our previous customers as we have made them our extended family. Our customers have given us referrals over the years that has kept our company continuing to grow to the #1 solar company in the southwest. PEP Solar is a great company to work with, and we are very transparent, and we encourage everyone who wants to go solar to go with our company for advanced solar batteries, SolarSkin, Solar mini-split, Solar PV System with Smart Home functions, and much more.

Steve F. | Phoenix, Arizona | 07/10/2018

Super Pleased with PEP Solar

From the original quote meeting to final install I am very pleased with the Pep Solar team. The job was completed on time, on budget and is working as advertised. The install team were exceptionally professional and Bri answered all of my questions along the way and kept me posted to all milestones.<br /><br />I would recommend PEP solar to anyone considering a solar system for their home.

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Connie M | Scottsdale, Arizona | 07/09/2018

Wonderful experience, easy to do business with

PEP was wonderful to work with. I wanted a solar min-split for AC and heating and they had the product and the knowledge. They worked with the difficulties in product arrival (back orders - not PEP's fault) and scheduling pleasantly, honestly, responsively and pleasantly. All my questions were promptly answered and I felt they truly cared. A 5+ star company.

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AZNancy | Buckeye, Arizona | 06/30/2018

Very Pleased

We spoke to several solar companies, PEP Solar was the most knowledgeable and provided the information we were looking for. PEP Solar has their own installers, which was important to us. The timeline was met, they worked with the city of Buckeye, APS and our HOA. Only one issue with the panels being on backorder, PEP quickly resolved the issue to put us back on track.

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Martin S. | Gilbert, Arizona | 06/20/2018

7 kWh solar system

Sean the owner of pep solar is great; pep solar installed a 7.02 kWh solar system with a demand controller in a timely fashion in gilbert, AZ. The install was clean and looks good; SRP inspector indicated that the install was clean and that it was done to code and that it was done right. The CIG panels from solar frontier are great; have been producing around 50 kWh a day. Again a great company; Bri is great also who answers all your questions and keeps you on pace to finish in a timely matter.

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DAII | Florence, Arizona | 05/24/2018

Solar installation

Very pleased with the entire process of purchasing, having installed and now generating electricity from our panels.

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Deborah&Fred | Red Rock, Arizona | 05/22/2018

SOLAR!!!

We are so happy to have PEP Solar come into our lives. After much researching we found PEP Solar was best suited for us. Thank you Bri & Tim for all your assistance, You guys are awesome.

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Sue Culp | Surprise, Arizona | 02/24/2017

Very Happy

My Solar went on today. Very happy with it. The Company, Pep Solar was a great Company to work with. They walked me through everything from beginning to end. Took care of all the paper work, I didn't have to do anything. Employees were very nice and considerate. I would recommend this Company to anyone and everyone.

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bebee | 07/28/2016

Excellent service and product

Just got my system installed and can't be more satisfied by making the right decision going with PEP SOLAR.<br />As other solar companies come to your house and the first thing they say they are #1, this is by itself is red flag.<br />PEP Solar will come to you house and don't just say they are #1, they will prove it to you as they are locally owned , their service is outstanding, no pressure sale and most of all they care about clean and healthy environment and helping you save lots of $$$$$.<br />My wife is the happiest woman on earth today by using PEP SOLAR

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Lookoutmtnjoe | Phoenix, Arizona | 06/30/2016

Wow!

Heard it took 2 to 3 months you have solar installed Internet meter put on by APS. Scratch that! From the time we signed our contract It only took six weeks for the install and the net meter to be hooked up. That's like the best. <br /><br /> The Cigs System is The best. Generating more than enough electric to run the system free. Air conditioning on all day long. Will report back after first month APS bill. <br /><br />Bottom line you can't go wrong with these people. Ask for Mike Sheehan and you will be taken care of.

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Arizona - Phoenix

2025 W Deer Valley Road Suite 104, Phoenix AZ, 85027

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Head Office
2025 W Deer Valley Road Suite 104, Phoenix AZ, 85027