Consumer Reviews of Energy Monitoring companies

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SunFusion Energy Systems Inc

3.25 based on 2 reviews
9020 Kenamar Dr
Ste 204
San Diego CA 92121   ...more
8005440282

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Battery Fire

1.00

I contracted Sun Fusion Energy Systems to install a home solar battery back up. The battery system was installed on December 6 and on December 15 the battery exploded and created a fire in my garage causing damage to my property. Walter Ellard came about 45 minutes later once the firefighters extinguished the fire stating that it was a loose busbar and told me that they would take care of everything and give me a refund or replace the battery. A day later the emailed me that told me that he determined that it was a loose busbar and that he was getting the refund put together. Fast forward to today December 28 he has decided to change his story and blame it on me stating I tampered with a 10 day old system, utterly absurd. He refuses to honor the warranty or do anything about it regarding the battery. This battery system was $44,870.00

Jose G V

SunPower

4.53 based on 1274 reviews
1414 Harbour Way S
Richmond CA 94804   ...more


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Can't get SunPower to submit POA after 4 months of waiting

1.00

To say that I'm frustrated with the Customer Service and SunPower - to say nothing. First I had to escalate - because SunPower failed to pass inspection for a battery and didn't bother to send us any updates and crew to fix. Now, after 4 months of waiting time - their interconnection team can't submit permit to operate to PG&E, because they can't fix our address in their system! Yes, we have 2 addresses, one for taxes based on the city and another one based on our zip code, it's legal in the US! Why it's so hard to just make a change in the database and submit the address that utility company uses??? Considering that we are already SunPower's customers and for the first installation you used the address based on the zip code and I provided you all needed information (we installed solar panels with SunPower in 2022 and hadn't had any single issue that time) it's so frustrating to not even be able to get proper update when their teams fix the address, and submit POA. It's 5 minutes of work to update that address, why is it so difficult? Escalation specialist John David Cerda - don't reply on emails for weeks, doesn't escalate anything (otherwise with all the documentation that I sent we would already use our battery and receive the permit to operate from PG&E). To be honest, I don't even expect at this point that they will ever submit POA, so we paid 18k for nothing - useless battery in our garage, that in addition being charged from the grid and we are paying for it. It's just nonsense honestly. After our success in 2022 with solar panel and SunPower now I regret that I didn't go to get a battery in another normal company.

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Terrible product, terrible customer service

1.00

My inverter has failed 3 times in 3 years. Each time, the “monitoring service” has failed to notice and it takes months to discover. The inverter has stopped working again and I cannot get a response from customer service. The website only provides DIY advice and the option to talk to a bot, which also malfunctioned. It has been 4 days and I still have not been able to contact a customer service rep. The are clearly avoiding their customers.

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Thanks for a great job 💥

5.00

Excellent pre work liaison and execution on Thesen Islands for us.

NeoVolta

3.75 based on 1 reviews
No addresses found


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Love it!

5.00

Purchased a NV14 with the NV24 because it matched my price point and was able to easily integrate with my older existing solar. It has operated flawlessly and already reduced my true up bill by discharging to power my house from 4-9 then recharging in the middle of the night so I can still push back to the grid the excess I have during the day to earn credit. Monitoring app is a little clunky but gives me all I need to know. My experience with my installer and the little interaction I had with the NeoVolta team has been excellent.

Amatis Controls

3.75 based on 1 reviews
400 W Main Street
Suite 110
Aspen CO 81611


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Great Service!

5.00

Amatis are such a friendly team and are always willing to solve any problems I've had. I use their Fossil and Gaia meters for my PV panels and my grid electric and gas. I love being able to compare my energy use wherever I am and the dashboard is so easy to use. If you have any renewables in your house or even just grid power then use Amatis, it changes the way you think about your home!

eGauge Systems

3.75 based on 1 reviews
4730 Walnut st #110
Boulder CO 80301


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eGauge Meter and Magnelab CT's

5.00

I have a home solar system and wanted to track my power production. I purchased the whole setup at aimdynamics.com. The setup appeared simple, but for my own piece of mind I hired a local electrician to install it. I can now see my solar production and home usage easily online.

Loom Solar Pvt. Ltd.

3.75 based on 1 reviews
B-949
Green Fields Colony, Faridabad
India 12100


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Loom

5.00

Yay to them

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Fixing broken door

5.00

When they went to installed my solar panels they broke a door to a telephone panel located in the exterior of my house on the side wall. After 4 months I was able to talk to Micayla on the phone who was super friendly, knowledgeable and cared to get my issue finally resolved. She worked as the liason between me and her manager and she checked on my status constantly. She "walked the extra mile" to get my issue fixed and it was thanks to her that it was finally resolved

GS Battery

No reviews
No addresses found


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