Civicsolar

2.00 based on 1 reviews
582 Market Street, | Suite 1300 | San Francisco CA 94104   ...more

Consumer Reviews of Civicsolar Solar panels

Frustrating Experience

10/16/2018

I wouldn't recommend Civic solar to my family or friends. Multiple issues with order and it's almost been a month since orignal delivery date with no end in sight. Representative changed part of the order without me realizing it and I had to pay restocking fees for that error. Talked with technical team before finalizing order and they understood what I was trying to do and said it was okay, but yet the order still got swapped. I get it I should have reviewed the quote more closely, but I looked more at quantity thinking a whole item wouldn't have been substituted for another. Requested to return the wrong item but it took almost 2 weeks to get the paperwork necessary to return it. 3 shipments of Ironridge rails all with damage. Only 1 shipments of panels so far but have waited weeks for panel replacements. However they have been able to send 3 shipments of rails so far. Ended up ordering replacement parts from Tandam Solar. Super fast shipping and everything arrived in good condition. Wishing I went with them first, they give everything Civic does but at a better price and they actually understand what I tell them. Civic has been slowly trying to fix the issues with the rails and missing hardware. However as far as the panels go...i have very little faith I'll see them before the year ends. 

Company Description

CivicSolar is an innovative solar distributor partnering with installers and developers throughout North America. Our distribution model allows us to negotiate costs directly with global manufacturers on behalf of our customers.


Year started: 2000
Year started renewables: 2000
Licenses: N/A
Other Certifications: N/A
Other Industry Associations: N/A
Last Updated: 06/11/2010
About

Other products by Civicsolar:

1 Review

Frustrating Experience

Type: Other
Reviewed: 10/16/2018
Office location: Cambridge, MA 02140

I wouldn't recommend Civic solar to my family or friends. Multiple issues with order and it's almost been a month since orignal delivery date with no end in sight. Representative changed part of the order without me realizing it and I had to pay restocking fees for that error. Talked with technical team before finalizing order and they understood what I was trying to do and said it was okay, but yet the order still got swapped. I get it I should have reviewed the quote more closely, but I looked more at quantity thinking a whole item wouldn't have been substituted for another. Requested to return the wrong item but it took almost 2 weeks to get the paperwork necessary to return it. 3 shipments of Ironridge rails all with damage. Only 1 shipments of panels so far but have waited weeks for panel replacements. However they have been able to send 3 shipments of rails so far. Ended up ordering replacement parts from Tandam Solar. Super fast shipping and everything arrived in good condition. Wishing I went with them first, they give everything Civic does but at a better price and they actually understand what I tell them. Civic has been slowly trying to fix the issues with the rails and missing hardware. However as far as the panels go...i have very little faith I'll see them before the year ends. 


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