Review for Sunergy Solutions LLC

Office location: 301 NEWBURY STREET DANVERS PLAZA, Danvers MA, 01923

09/17/2024
Derek North Reading, MA

Review after one year in service, 4.5 stars.

The solar process was much more drawn out than mentioned during the proposal process. I was told "90 days from contract execution to turn on" when in reality it was almost 6 months, executed 3/1 and turned on 8/17. The design and permitting process was drawn out with about 5 redesigns needed to obtain approvals. We had to reduce size from the originally promised proposal/contract of 40 panels down to 33 panels. The admin side was not easy or pleasant but we eventually got town and utility approval. My main contact has since left the Sunergy. The installation team and electricians did an excellent job. Roof/Solar panel work took about 2 days with another 2 days or so for the electrical wiring. The installation looks clean and they were able to hide most of the conduit within the attic so there was no unsightly conduit all over the roof. Very happy with the actual installation and look. The production though is only 73.9% of the promised production in my updated proposal/contract. During the proposal process they mentioned a 90% guarantee so I reached out and they had a check sent within a day covering the production shortfall. Overall I am glad we installed solar panels. I am happy to reduce our grid reliance but the admin process was a little painful and I'm disappointed in the projected vs actual production but the guarantee payment was quick and smooth.