Office location: 712 Brook St, Rocky Hill CT, 06067
08/08/2024
Mike
Cheshire, CT
My mother in law had SunRun install solar on her house. The roof has leaked several times. Now it's leaking again and the support sucks! The sheetrock in her kitchen is falling down and mold is growing in the insulation. There is a tropical storm on its way. No return calls for scheduled support. I would think twice before I get solar on my leak free roof.
System size (kW): 256
Year installed: 2022
Sunrun Inc. reply
08/12/2024
Hi Mike, we appreciate you getting in touch with us. We are so sorry that your mother-in-law is having a bad experience with her system. Our team is eager to talk about her concerns in more detail. Please send a message with her service address and a concise overview of the issues to resolutions@sunrun.com. We are excited to turn her experience around. Thank you!