Review for Sunrun Inc.

08/07/2024
DG Ontario, CA

Horrible customer service and no accountability.

The experience with Sunrun for issue resolution has been a nightmare, opening a case for a resolution takes time and they close the case without resolution. They blame the utility company for issues with their panel not generating power.

Sales process
On schedule
After sales support

System size (kW): 208

Year installed: 2022

Sunrun Inc. reply 08/12/2024
Hi DG! We are so sorry to hear this! We would love to review your system's performance and any other concerns you may have to ensure your system is working correctly. Please send an email to resolutions@sunrun.com with your service address, and we will have a representative reach out. Thank you!