Review for Smart Wave Solar

Office location: 8354 Northfield Blvd, Denver CO, 80238

05/10/2023
salyersmc Thornton, CO

Unorganized Inexperienced Unprofessional

The sales guy, Dan, is top notch and knowledgeable. The products Smart Wave Solar offers and the cost they offer them at are decent. Unfortunately, after signing contracts it’s been an unpleasant experience. It would be no different going with a different company that subcontracts the installation. It may actually be better, so don’t let that be a selling point for a Smart Wave Solar project. The business in Colorado is lacking leadership, schedule organization, and field experience. Crews do not seem to have the support needed or items needed to complete jobs quickly, efficiently, or correctly. There is a huge lack of field experience due to high turnover. The communication along with scheduling is less than adequate. Our project has been delayed because of field personnel calling out, we have been rescheduled with same day notice. Our installation is currently waiting on a wire nut to be installed because the conductor cable brought to sight was not long enough. Not sure if we want a large conductor held together by a wire nut creating more resistance and power lose! Why do they think this is ok? The goal of solar is to make energy, not lose it with inconvenience or lack of preparedness. There are plenty of electrical suppliers that have what is needed in stock, go pick some up. It seems like Smart Wave Solar is taking on too many projects and is not prioritizing completing projects and getting their customers through Permission To Operate (PTO).