Review for SunPower

Dcorbin San Francisco, CA

Customer Service after the sale... Lacking

service after the sale... lacking UPDATE: Sunpower responded with a new email address to tell them my issue: due to this review. One day response. I emailed my contact information... the mail did not bounce but the response has been zero after nearly 4 weeks. If I could give 0 stars I would. ******** The 3.6KwHr system I had installed directly by sunpower about 5 years ago. It worked fine, was done on time and was completed in a professional manner. Two months ago, the Sunpower monitor quit reporting data. I did the reset sequence and triple checked the internet connection to no avail. PGE reports my system is still working... just the monitor has quit. I sent an email to Customer Service who responded that response would be slow. I waited. No notice after a month. The sunpower mobile app says to send requests to invalid address... the mail bounced. I have concluded that there is no Customer Service department. The system works, but buyer beware... if your system fails after a few years, you might not be able to talk to anyone about it.

System size (kW): 3.6

Who installed your solar panels?: SunPower Builders

Year installed: 2018

SunPower reply 01/27/2023
Hi, we would like to apologize for any inconvenience and look further into this situation. We take your feedback and comments seriously and appreciate you bringing this to our attention. I have reached out to your Executive Support Specialist to alert them of your sentiments and notated the case on your behalf.