01/09/2023
Mike Calcagno
Sun City, CA
Lost an inverter in the first week of November. Had a technician come out and verified that it did not work. He shut it down, reported it, and told me that he would install a new one when it arrived. It is now the 8th of January, and I only get a run around from the customer service people. I have been told since the middel of December, that they are waiting for approval to replace my inverter. This is a lease. There should be no need for an approval. Just replace it. Case #03012892 fyi, I am entering 1 in the box below because I don't know my kw's.
System size (kW): 1
Who installed your solar panels?: Sunpro Solar LLC (Out of Business)
Year installed: 2014
SunPower reply
01/10/2023
Hi Mike, we would like to apologize for any inconvenience and look further into this situation. We take your feedback and comments seriously and appreciate you bringing this to our attention. I have reached out to your Executive Support Specialist to alert them of your sentiments and notated the case on your behalf.