01/02/2023
Disappointed
Carpinteria, CA
The app is very glitchy especially on weekends. It freezes up and never know what the solar is producing. The cost savings mode only works 5-8 pm and not on weekends,my time of day use plan from SCE is form 4-9 pm. My friends went with Telsa and do not have these issues. My bad thinking going with a more expensive solar company would be better. Oh one last note you can no longer contact customer service on the phone over the weekends. And if you do call during the weekday get ready for a long wait and days for them to resolve any issue.
System size (kW): 8
System price: $53,000
Who installed your solar panels?: Good Energy Solar
Year installed: 2022
Price include the Federal Tax Credit or incentives: No
SunPower reply
01/05/2023
We would love the opportunity to restore your confidence in SunPower. When you have a moment, please email us at customersuccess@sunpowercorp.com with your contact details. We will reach out to provide you with assistance and work towards a resolution. We value your business and thank you for bringing this to our attention.