Review for Certasun

Office location: 1582 Barclay Boulevard, Buffalo Grove IL, 60089

Anonymous Hainesville, IL

Unprofessional and false timelines

This company was awful to deal with. The sales process was fantastic, they break everything down for you and give a nice presentation. When you sign up, you’re given a timeline as to when you can expect installation and activation. I signed up at the beginning of April and my panels weren’t online until mid October. I was advised that installation was going to be in June and they’d be activated no later than July. That wasn’t the case. The operations team doesn’t communicate internally so you’ll get multiple calls from different people asking for the same thing. Additionally, they don’t listen to voicemails or respond to their customers. You may even get an “accidental” email that berates you as a customer and tells you what you can expect. The sales gentleman is completely off from his timeline. Do not get your hopes up on what he says because it’s inaccurate. Lastly, I just put my Christmas lights up in November and found a full can of WD-40 under a panel. Now, had that can pressurized from the sun and exploded, my panels and roof would have been severely damaged. There are other great companies out there and honestly, so far my solar power is quite minimal and almost pointless.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 1400

System price: $38,000

Year installed: 2022

Price include the Federal Tax Credit or incentives: Yes