Review for SCSP Solar (formerly South Carolina Solar Project)

Office location: 460 King Street #200, Charleston SC, 29403

12/09/2022
Stan Lancaster, SC

Home Solar

The whole home solar power has been a journey. With so many install/vendors out there it can be a challenge to finally pick one. I decided on getting the home solar and went with SCSP because of several reasons. To name a few. 1) I was looking for backup power in case we lost power from the grid. Before I moved from Waxhaw, NC almost every rainstorm with average to high winds we lost power. Sometimes for a few minutes to over 30 hours. I am not a fan of Duke Power... 2) With all the crazy mess happening in the world and the fact that a gas company (pipeline) was hacked causing a shortage on gas as well as prices to spike I figure it want be long before somebody hacks the power grid. Therefore, a system that could run the essentials for an extended period of time. You know the traditional SHTF situation. 3) While I don't believe in as much of the Federal Governments push/stance on global warming I know that going solar can help reduce my carbon footprint. 4) Obvious lower power (electric bills). Let's talk about power bills. Pre-install my power bill ranged from low $100 to over $150. My install was around June/July 2022 timeframe. I didn't notice much of a change in my power bill at first. November 2022 it was $25 and October 2022 it was $50. Prior to that it was still around $100. I reached out to customer support/tech support around September 2022. After numerous e-mail exchanges the tech came back and informed me some of the settings were not correct and that he made the corrections. Afterwards came the $50 and then $25 monthly bills. The reason why I gave after sales support 3 starts versus 4 is that I felt they should have been proactive and caught the wrong settings much earlier than my call. I could have called sooner but with what I am paying I have high expectations of customer/tech support. As it stands now, they have remedied the situation and I am happy. I am more concerned with using my power versus letting it go back to the power company. I do not believe Lynches River Electric Coop gives a lot back as far as net metering. My sales rep was Daniel Moore. He was very knowledgeable on the product as well as different types of financing options. He did not employ any hardcore sales tactics. Having spent over 10 years in the United States Army Recruiting Command I know all about high pressure sales and what it looks and sounds like. One of the main reasons I did not go with a company then called Power Home Solar now named Pick Energy (but after a lot of issues with their system, customer complaints, and bad press) they are out of business. I almost always listen to my gut and it told me not to go with Power Home Solar/Pink Energy. The only real complaint I have about the whole solar power would be with how the rebates work. They are very confusing. Daniel did a good job explaining it but I think it falls more on how the government (state/Federal) package and sell it. I can't speak to how it will really work out until I start to file my taxes next year and see how it plays out. I will also say that the company that I financed with Salal Credit Union has some pretty good options. Daniel did an excellent job explaining their finance options. All-in-all I am very happy with my decision to go solar and go with my sales rep (Daniel Moore) and the company SCSP that he represents. I am most definitely comfortable enough with my decision that I would recommend them. The installer was excellent. They worked at record breaking pace. Very professional install, clean, looks great, several severe rainstorms and no roof leaks.