Review for Sunrun Inc.

11/25/2022
KBG Surprise, AZ

Another victim

I had similar experience with sales; what I was PROMISED and what I actually received. I was told I'd save money and have NO electric bill with added panels. The price doubled, and the panels came with interest. I was NOT given the price I was promised, and the interest rate goes up during the loan. I'm hoping they give me what they promised. If not, they can take back these panels. This is a downed economy, and I am not earning what I used to. NO ONE cares about the customer, rather they just want to make a buck.

Sales process
Price charged as quoted
On schedule
Installation quality

System size (kW): 4.38

System price: $18,571

Year installed: 2022

Price include the Federal Tax Credit or incentives: Yes

Sunrun Inc. reply 05/09/2023
Thank you for bringing this to our attention. Monthly savings will vary depending on your usage, but we would be more than happy to take a closer look at this for you, in order to ensure that you are enjoying the full benefits of going solar. In order to best assist you, please send your address and an overview of your concerns to resolutions@sunrun.com so that we can personally connect you with an Escalations Expert that can help you resolve your concerns. Thank you!