Review for Encor Solar

Office location: 3049 Executive Parkway, Lehi UT, 84043

10/23/2022
Kenny Pflugerville, TX

Battery backup project is a disaster

I had Encor Solar panels and they work well so decided to give them a shot for battery storage. It has been a complete disaster, I waited over a year to even get the batteries which I can forgive considering supply chain issues. When I finally got them the installers did not know what to do and my panels were offline for almost 2 months while they kept coming back to figure it out. It has been 6 months since they were installed and not only are the batteries not working but my solar panels are now cutting out randomly in the middle of the day causing me to pay extra electric bills. The project manager keeps brushing me aside and even though I have been nice everybody over there is ghosting me now. I am about to start litigation if this does not get squared away soon.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 13

Year installed: 2022

Encor Solar reply 10/24/2022
Hello Kenny, looking at your account it looks like our team spoke with you last week to schedule a service call that is to be conducted tomorrow 10/25. We apologies for the delay in obtaining a battery, and troubleshooting it. Our team has been working closely with the manufacture for assistance with the issue, and will continue to work to get the issue resolved. In the meantime, it looks like our team has reimbursed you for any payments you have made on the system for the few months it has been down. We will continue to do this until the issue is resolved. Our team looks forward to our visit tomorrow, we will keep you informed on the status of the resolution.