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Office location: 442 US-2, Waterbury VT, 05676
Charles Charlotte, VT
I recently noticed that my solar edge app was indicating that power was not being generated, or reported by my solar panels. Since the inverter light was glowing green, I figured that the problem was likely related to reporting rather than power generation. I logged onto the Suncommon website and found a video and other information that enabled me to troubleshoot the problem. I also called the helpline and spoke to Sean who understood the issue and helped me work through the steps needed to get back on line. He also called me the next day to make sure everything was working and data was being reported correctly. The level of service, back up and support you guys provided was really great.
System size (kW): 5.04
Year installed: 2017
Hi Charles — Thanks for this great review! We're so happy that you found our website resources useful, and that Sean was able to provide excellent support. Cheers to many more sunny days!