Review for Encor Solar

09/28/2022
Greg Belton, TX

incredibly bad customer service

I purchased my home with solar panels already installed. I had my roof replaced this spring due to hail damage. The solar panels had to be removed and reinstalled. This had a $10000 price tag just to remove an install the panels. Upon the re installment, the system was installed incorrectly and I was not receiving credits from my electric company. I contacted customer service and they said they would come to my home at a certain day and time to do some troubleshooting. I took the day off so I could talk to the tech because I had some concerns. No one ever showed up or called to reschedule. They just didn't show up. I have now been through the same scenario 3 times since. My system has not worked properly since the re installment and Encor just keeps stringing me along without fixing the problem. It has been 4 months since my first contact with customer service. I believe I am out about $600 or more. Stay away from Encor if you expect any kind of customer service after sales. My next move will be to contact an attorney.

After sales support

System size (kW): 10

System price: $40,000

Year installed: 2020

Price include the Federal Tax Credit or incentives: No

Encor Solar reply 09/28/2022
Hello Greg, a member of our team should have reached out to you a moment ago regarding a date and time for us to visit your home on 10/3 to help troubleshoot the system. In the meantime, please do not hesitate to reach out to our support team for any further questions or concerns.