Review for Encor Solar (Out of Business)

09/28/2022
Greg Belton, TX

incredibly bad customer service

I purchased my home with solar panels already installed. I had my roof replaced this spring due to hail damage. The solar panels had to be removed and reinstalled. This had a $10000 price tag just to remove an install the panels. Upon the re installment, the system was installed incorrectly and I was not receiving credits from my electric company. I contacted customer service and they said they would come to my home at a certain day and time to do some troubleshooting. I took the day off so I could talk to the tech because I had some concerns. No one ever showed up or called to reschedule. They just didn't show up. I have now been through the same scenario 3 times since. My system has not worked properly since the re installment and Encor just keeps stringing me along without fixing the problem. It has been 4 months since my first contact with customer service. I believe I am out about $600 or more. Stay away from Encor if you expect any kind of customer service after sales. My next move will be to contact an attorney.