Review for Whidbey Sun & Wind

Office location: 651 Pilchuck Drive, Greenbank WA, 98253

Jay Solverson Greenbank, WA

Terrible Service

Let me start by saying this is only the second review on a company I have ever submitted. The first was a siding replacement project where the contractor was so amazing and this one of a complete opposite experience. Our contract was signed in early June 2021 with an estimated completion of October 2021. THE PROJECT WASNT COMPLETED UNTIL May 2022! I have never seen so much finger pointing and excuses in my life. I was told that the batteries set for my job were used on another and now were unavailable. I actually inquired about cancelling at this point and was told I would be responsible for charges and their time to date. Keep in mind you pay over half the cost of the job upfront so they have you over a barrel. They didn't have the correct electrical panel so I had to settle with a panel three times the size needed that shows right in the bedroom. Oh, read your contract they are not responsible for drywall damage. They tracked so much mud across the carpet coming in and out with no regard. I guess my new inverter was faulty so they "trouble shot" many while leaving me without power for the day. We were often out of town and were given dates we needed to be here for inspections and such only to change the day of while blaming PSE and or everyone else. Then when they needed access I was forced to give access to our home while not being there and they felt it was also ok to give access to inspectors and such without my permission nor being there themselves. A very poorly run company with no regard for its customers. The responses I received from my complaints were the most condescending, rude, and arrogant responses that I dont even understand how a company run like this can stay in business. This is our second solar system and we chose them even though they were more expensive than other bids based on false promises of excellent workmanship and service; buyer beware.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 8.14

System price: $32,000

Year installed: 2022

Price include the Federal Tax Credit or incentives: Yes