Review for Sunrun Inc.

Office location: 295 trade St, San Marcos CA, 92078

06/30/2022
Angry Pat Poway, CA

My Sunrun system stopped working 3 months ago - NADA

Receive an e-mail from Sunrun telling me that they need to make an appt for maintenance. I speak with the Tech that is working on the system and he tells me that he will be working on it for a while as he is trying to figure out what's wrong. He leaves a note saying that the appt is incomplete and that another appt will be necessary. I go online and check my Sunrun account and find out that there has been nothing generated from the panels since April. STOPPED WORKING TWO MONTHS AGO AND NO ONE REACHED OUT TO,ME. I call their customer support and a rep assures me that they will compensate me next February for power not generated. I am furious and ask for the contact info of someone that can help and he tells me that he will submit a ticket and someone will respond in 5 BUSINESS DAYS . And there is more ......

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 8.8

System price: $22,000

Year installed: 2016

Price include the Federal Tax Credit or incentives: Yes

Sunrun Inc. reply 07/01/2022
We're so sorry to hear this, Pat. We certainly don't want you to feel frustrated. Please send your address and an overview of your concerns to onlinereviews@sunrun.com, so that we can connect you with a Specialist that can help you. Thanks!