Review for Sunrun Inc.

Cheryl Lancaster, CA

If I could give zero stars I would...

This is the worse company I have ever dealt with.... My elderly father signed the contract with Sun Run after someone knocked on his door and told him that he could get "free" solar installed on his house, and this was back in September of 2021, so almost a year ago... the solar installation is still not completed. I have been speaking with one of the representatives who contacts me every now and then when I reach out to them for updates and the last update I received was that they were still waiting to get an inspection done in order for the solar to be completed. As with anyone would be my father is very frustrated and so am I. I was told in the last text message from representative that we can not remove the panels and that my elderly father is still obligated for the financial obligations to SunRun for solar contract. I was told a superisor would call me and of course, I have not heard from that supervisor. So, basically, these people lie to you to to get you to sign a contract and then negate on the contract holding you hostage with the finanncial obligations. Its a disgusting business practice and are predators that focus on the elderly.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 1

Year installed: 2021

Sunrun Inc. reply 06/29/2022
Thank you for bringing this to our attention, Cheryl. We'd be happy to look into this for you and your father. Please send the address and an overview of your concerns to, so that we can connect you with a Specialist that can help you. Thanks!