Review for Titan Solar Power

Office location: 525 West Baseline Road, Mesa AZ, 85210

Titansucks Austin, TX

Predatory marketing, lies, misinformation, incompetence

Predatory marketing practices, lies, misinformation, incompetence. The lie: 1. Titan said I wasn't going to have to pay for the system until it was installed but they started billing me for the system when the installation was half way done. 2. I asked for a solar system that would allow me to run the AC in the event that the Texas power grid fails. The system that I was sold by the sales team is not able to do this according to the electrician responsible for installing the battery systems. Predatory Marketing practices: Installation date for the panels was moved up and was completed before I was told about the battery situation. Now that the panels are on the house, I'm no longer able to cancel the installation. This means that I either am stuck with an installation that won't do what I asked, or am forced to pay more money to get more batteries so that the AC unit can be powered. Incompetence: The electrician said that I need a whole home backup system to keep the AC powered ( which is what I asked for ) but in trying to communicate this to several different people at Titan, they have no idea what that means. Initially they thought that the main panel upgrade was what I was complaining about and informed me that it was already scheduled. No, the MPU and a battery are not the same thing. They made no effort to find a correct answer to my issue. They never reached out to me with any answers for my concerns. Despite me repeating the problem with the installation several times I had to be the one that initiated contact every single time ( with the exception of when I filed a BBB complaint and they got the answer to that wrong too). One person even went so far as to say that there is not a battery in existence that can power an AC unit and that it would take 5 or 6 of them to do it. This is false. Tesla has clear public facing documentation for AC units that can be powered by a single powerwall with some installations needing 2. Lennox also has tailor made installations for making sure that AC units remained powered in the event that the grid fails.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 3.95

System price: $37,747

Year installed: 2022

Price include the Federal Tax Credit or incentives: Yes