Review for SunPower

jo Santa Fe, NM

panels are great, service is terrible

I've had these solar panels for 5 years. They are great. The customer service is horrible. I added new panels in March and they installed a new monitor at the same time. It has not worked since. I've called repeatedly, they claimed they didn't need to come out and replace it, they only needed to work on the code. They won't let me talk to the person assigned to my case, and despite repeated phone calls and "escalations" they are now saying it might be resolved by mid-June! Beware of this company because if anything goes wrong, you'll spend a lot a time and effort getting it resolved.

System size (kW): 6.17

Who installed your solar panels?: Positive Energy Solar

Year installed: 2017

SunPower reply 06/09/2022
We're sorry to hear that your expectations are not being met. Please expect a call from an Executive Support Specialist to discuss your concerns in detail and provide additional assistance.