Review for NRG Clean Power

Office location: 7012 Owensmouth Avenue, Canoga Park CA, 91303

Tyfighter Burbank, CA

Took some time but worth it in the end

We read reviews and got quotes from a few places before deciding to go with NRG Clean Power. Our salesman Eric Cole gave a very through presentation and answered all the questions we had. He was the primary reason we decided to go with NRG. We were presented with a few financial options but ended up paying for the system outright. While the presale went well, there were some delays in getting our system installed, permitted, etc... There was an issue with our city's permit office and delays due to covid. We also ended up going with a different panel because of supply/delivery issues from the manufacturer which would have delayed our install. To NRG's credit, we were contacted by Ryan Kidder who explained to us what was going on and offered us upgraded panels and a gift card which we happily accepted. Our major issue was with our project manager who had poor communication and did not seem to prioritize our project. We ended up contacting Eric about the issue because we were frustrated with the delay. To make a long story short we found out our project manager was no longer with NRG. We were assigned a new project manager, Andrew Cohen, who got things back on track. Our experience with him as been like night and day compared to our previous project manager. He was always quick to respond to our questions and keep us informed through the different phases of the project. Soon after, we were given an install date. Installation of the system was completed in one day. The crew was very courteous and cleaned up after themselves which can't always be said about contractors. We are very pleased with the performance which has exceeded our expectations even during the fall/winter. Despite the delays we are pleased with the end result and would recommend NRG if you are looking into getting solar.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support

System size (kW): 5.2

System price: $13,980

Price include the Federal Tax Credit or incentives: No