Review for A1A Solar Contracting, Inc

08/25/2021
Mrs. Curtis

Customer Service needs work!

We ordered a Tesla wall Battery in November. 2 weeks later we were told they didn't know when it would come in (back ordered), but if we paid in full we could get the tax benefit. We paid and didn't hear from them. I called and was told sorry but they hadn't heard anything. I asked for them to at least call me monthly so I know what's going on. Needless to say, they didn't call me back. I called the end of May and had to leave a message. 2 weeks later I still hadn't received a call back. So I called them. So, we're #15 for a wall. Around the end if June they called and said they would be out in a few days. July 6th they came out and started work. July 8 I got a call a that they didn't have all the required permits (something new that Nassau County requires). Okay, wait again. 7/18, no call so I called them - they're still waiting. 7/31, no call so I call. Still waiting. 8/4 they said the Permit was issued. 8/6 they said they were coming out. I asked them to please check the connection since my solar had NOT recorded and solar since July 6th. They said they'd check on it. 8/9 I texted that the Powerwall was working well but that my solar panels had still NOT recorded since 7/6. 8/10 that had an electrician out and the problem was fixed. That is 34 days if no solar collection. Not a by your leave or anything. I at least would've expected a sorry but that. Otherwise, the equipment works very well.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support