Review for A&R Solar

Office location: 19636 SW 90th Ct Building 4, Tualatin OR, 97062

06/27/2021
John & Tobyn Newberg, OR

A focus on customer success

Before choosing a photo voltaic installer for our solar panels and system, we researched 3 different companies: a local, regional, and a national business. We went into the analysis open minded, but figured the national company might have more resources to give to better service and probably had the cheapest price. A&R - our local option - was the second company we researched and quickly impressed us. Not only do they work with most all the best-in-class suppliers the other business do, but their service was unparalleled. I'm a business analysis for a large organization and an environmentalist at heart. I wanted to be sure that we were making not only a sound environmental choice, but also a smart, long term economical decision. We're had lots (and lots) of questions. And while all 3 companies mostly answered all of our questions, A&R's followup ensured that we were satisfied with their answers - and somehow filled in emotional gaps to address our bigger picture questions that were hard to articulate. The install team wasn't just a bunch of wrench turners. They were super smart and willing to answer very technical questions that came up later in the game. The ops/project management team worked together smoothly and kept us involved and informed at the level we wanted to be. But it's A&R's sales team that went above and beyond. Our sales rep - more like a customer success genius - connected with us immediately on so many levels. She knows solar - and got to know us in a way that allowed her to connect her depth of PV knowledge with our desire to make a smart decision and investment in solar. Although A&R was a little more expensive than the other options, they weren't much more. For our money, whenever we can invest in a local business, we're glad to do so. Our experience with A&R is one we're so glad to tell over and over.

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support