Office location: 577 Main Street Suite 430, Hudson MA, 01749
04/23/2021
Alexander Gorski
CUMBERLAND, RI
I began my process with New England Clean energy in July of 2020, and was finally approved for electrical use in Feb 2021. The team came in October to do the initial install, which was done without measuring the roof, and could have fit an additional solar panel. After installation we had national grid come and look at the install in November, and the way they connected the meter was wrong. After changing the way the meter was connected national grid came out again to look and there was another problem with the way they had installed the meter again in December. Then in January when national grid came again to review they had incorrectly labeled the meters. They tried to then relabel them and send a review which failed, and needed to send someone out again. Finally in Feb I was fully approved. During the struggle with National Grid New England Clean Energy didn't seem knowledgeable about the issues that were going on and what was causing National Grid not to approve this install. Between the stickers mishap I turned on and the meter to track how much usage I was losing due New England Clean Energy mistakes. I calculated it at 150ish dollars and asked New England Clean Energy to pay me that sum. They agreed to pay that sum, but it's now been two months and they've stopped all communications with me. I wouldn't hire them again nor does it appear they know how to correctly perform an install in RI.
New England Clean Energy reply
05/24/2021
Thank you for bringing this matter to our attention. We are extremely sorry for how the final approval process ended for you and your system. Although we have installed many systems in RI, NationalGrid changes on a regular basis on how they want metters and signage set-up. That said, we completely dropped the ball on our agreed check out to you -- and ultimately, it’s our job to get your system done and approved. Unfortunately, because of a mix of factors we didn’t have a working process in place for such an issue. Please believe us when we say we’re making the changes to avoid this issue again. We trust you have received our promised payment and we hope all continues to be well with you and your family.