Review for Sunpro Solar


Sunpro Solar

4.21 based on 168 reviews


Sunpro Solar has a proven history and reputation for providing quality service and was ranked #5 for 2020 Solar Power World’s Magazine Top Solar Rooftop Contractors nationwide.

Jarod Dodds
Highlands, TX

NIGHTMARE install... NIGHTMARE company.

03/30/2021

Office location: Houston, TX 77086

1.00

First- they didn’t send the crews out with proper equipment to install my 77 panels and dig a 150’ foot trench from my barn to my house. If it wasn’t for the scissor lift that I allowed them to use they would have had to carry 77 panels 15’+ to the top of my barn. Also, the electrical design was not the one we had discussed. I had to saw cut my own walkway and replaced concrete because the “electrician” couldn’t get the pipe pushed through. They sent 2 guys to hand dig a 150’ trench from my barn to my house. The conduits were ~6” from the side of my barn then kicked into the panel boxes. The majority of the conduit was less than 8” in the ground. I had to have them come out 4xs to re-dig the trench and backfill properly. The last time they came out they filled the trench with play sand they had bought from HomeDepot. It cost me over $500 to remove the material and backfill the trench. Including putting down new sod. The envoy system that communicates back-n-forth is constantly going in and out of service. I have reported it 2xs already and they have yet to send out a technician. My system was installed December 2020 and it took well over 2 months to get it turned on. My install kept getting rejected because SunPro sent in the wrong pictures and system information to CenterPoint so it was denied. 3-4xs. I was told they were going to cover a couple months of my old electric bill and the cancelation fee but I have yet to see a check from SunPro. I have a 77 panel 100k system and got a $1.50 install. I do NOT recommend this company. As of March 30, 2021 I have yet to my system running and communicating the correct way. 4 month install and counting.



What type of installation was this?
Residential Electric

What year was your system installed?
2021

What is your property's zip code?
77562

What is the size of the system installed?
kW

Please tell us more

Sales Process

5.00

Quality of Advice

1.00

On Schedule

1.00

Price Charged as Quoted

1.00

Quality of Products Used

1.00

Quality of Installation

1.00

Professionalism and Courtesy

1.00

After Sales Support

1.00


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