Review for Sunrun Inc.


Sunrun Inc.

1.73 based on 244 reviews


Home energy is yours to control. You can harness the sun’s abundant energy to power the coffeemaker in the morning. You can store that energy and light up the dinner table at night. With solar panels on your roof and batteries in your home, the power is in your hands. Our climate is changing, and our energy system needs to change with it. Delivering electricity across long power lines from big power plants is leading to more power outages, rate increases, and dangerous conditions. At Sunrun, we know there is a better way. By generating and storing energy in our homes, we can share power across neighborhoods and our entire energy system. We have been building this future for over a decade, and every year it grows brighter. Now is the time to make your own energy. Share it with your neighbors. Build a clean, affordable, reliable future for the whole nation. Lynn Jurich Co-founder Chief Executive Officer

Frustrated Customer
San Jose, CA

Cannot rely on Sunrun claimed expertise

02/16/2021

Office location: San Jose, CA 95131

1.00

I have been a Sunrun customer for 4 years, i relied on their technical expertise and sales pitch. They designed a system that is 4600kwh per year less then my home requires in spite of having my PG&E billing history. I have on average $1000 true up charges per year. When contacting Sunrun to see what can be done to fix this i am told i need to add 11 more panels, at approximately $9000 pre pay costs. They will NOT replace my 22-250W panels with the more efficient 350W, the only solution is additional panels. When i asked why my original design was not sufficient they claim the PG&E KW price tier i would be billed was not expensive. This from a company with a sales pitch saying PG&E's prices would continue to rise, yet neglected to design a sufficient system to meet my needs. I was told by Sunrun that I am not alone, other customers are in a similar situation and Sunrun's policy will not allow any modification to an existing system. I certainly expect to pay for additional capacity, my issue is why these experts failed on the original design. I relied on Sunrun, I didn't do my due diligence. Don't make my mistake.



What type of installation was this?
Residential Electric

What year was your system installed?
2016

What is your property's zip code?
95135

What is the size of the system installed?
7000kW

Please tell us more

Sales Process

1.00

Quality of Advice

1.00

On Schedule

1.00

Price Charged as Quoted

4.00

Quality of Products Used

4.00

Quality of Installation

4.00

Professionalism and Courtesy

3.00

After Sales Support

3.00


Would you recommend this installer to others?


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