01/31/2021
Cory Franklin
Initially I discussed at length with American Stream Solar's salesperson (Shafiq) my desire to reduce my utility bill as much as possible. He said he would sell me a system that does that. Proceeded to have a $16,500 system installed. My utility bills did not come down at all. I called support and "Pedro" said to send copies of the utility bills. Nothing happened. I called and emailed for support for 3 months trying to get my monitoring link so I could see what was being produced... no response. Finally I obtained my monitoring link (from the installation subcontractor, not American Stream), and discovered my system was producing about 30-50% of what I was promised I would get. Multiple weekly calls and emails to support... no response. I finally contacted the Contractor's Licensing Board and the BBB, that's when they discovered that my contract with American Stream Solar states "We make no representation or warranty about the kilowatt our generation of your System..." which lets them off the hook. Even though I still believe my inverter may be defective, they use this disclaimer to avoid the in-person system inspection I requested. What good is their 10-year warranty if support will not return calls or emails? DO NOT BUY FROM THIS COMPANY, they don't engineer their solar systems to the customer's expressed needs, and they do not care about after-the-sale support AT ALL.