Review for Power Production Management

12/29/2020
N Horton

Power Production Management should be your first choice

My family and I have been looking to install a Solar PV system for some time and conducted about two years of research before we settled on Power Production Management and a SunPower system. We wanted to take advantage of the 26% American tax payer Federal Tax credit before it drops again in ’21. After much research, design and discussion with Mark, Jason, and the staff at PPM, we elected to go with a 17.35 Kw system with 53 SunPower E20-327 Panels with built in Micro inverters. Once we locked in an install date and all the permits, inspections and banking was setup we were ready to have the system installed. We planned on a three day install with the hope of only needing two. The crew that showed up was always on time and exceptionally professional. They were eager to explain to us what they were doing, always stopping work to answer any questions we had, and made sure that their work area was cleaned up each day. There were no issues with the system being installed or fitment on the roof. The engineering review that was completed months earlier was very detailed and ensured there were only minor adjustments needed once on the job. The panels, racking, and hardware are all of the highest quality and look seamless once they were installed. The coordination between PPM, my Utility and County inspectors was all taken care of and all inspections were an easy process that we did not have to wait on or deal with. Once the meter was swapped out and the system turned on we were generating angry pixies and spinning the meter in the other direction! The only negatives or issues I have are with SunPower. The PVS6 which is the communication portal that feeds the monitoring app and web portal was not operative for several weeks after the install. The team at PPM took an active role and opened a ticket with SunPower right away to get the issue resolved. Unfortunately, SunPower has farmed out their customer support to third world low cost operations and working with them to solve an issue that is not on their pre-defined answer sheet is a major headache. It took multiple email and calls by myself and PPM to get the problem fixed. Once it was online and my system was commissioned I could finally use the IOS App and online portal. The app and portal are the other issue. The portal and app are absolute garbage and provide little to no useful data about the system. The reporting done by the system through the PVS6 is very time delayed (hours sometimes days), the GUI and app interface are not customizable and unlike what SunPower and their literature stated, I do not have individual panel level production monitoring. This was a key feature I wanted and it seems as if their new portal does not include this feature. SunPower has really dropped the ball on their monitoring and I would recommend getting the Sense monitor with solar add-on clamps. The Sense device and app is much better in, design, features, actual real-time d

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support