Office location: 2630 Aero Drive, Grand Prairie TX, 75052
12/16/2020
Frank
Harker Heights , TX
Stay away from this company they try and pressure you into signing contracts their site survey does not involve explaining anything to. I had to have them redo the contract multiple times finding things that did not sound right or were incorrect. I finally made a rep come to my house and explain everything to me and found out that the current panels that I was in the contract would only cover a fraction or my electric bill. I specifically told them that I did not want an electric bill and that I wanted to average between 2500 and 3000 kWh a month. We redid the number of panels from 30 something to 52 and I was assured that it would generate the number I asked for. My solar panels have been installed for the last 3 months and I have yet to generate more than 1500 kWh a month and when I called I was told my system will average out at 2000 kWh which is a huge difference when you are paying 45,000 for the system that runs 300.00 a month. If you decide to go with them make sure you have them put in the contract the number of kWh you expect to produce because you will put it in their terms that you don't understand. I usually am really good at making sure I am covered in a contract but I found out I definitely was not this time.
Solar SME reply
06/07/2021
Hello Frank,
We're sorry to hear about your concerns with your solar panel system. Your Project Manager has been in constant contact with you and your house visit was scheduled for last Tuesday. But as you know, due to the weather, our team had to return without being able to work on your roof because of rainfall and obvious safety reasons.
Please rest assured that all your issues will be resolved as soon as the weather is under control and your next house visit is scheduled. Client satisfaction has always been a top priority here at Solar SME and all our employees are always expected to offer the best to their clients. Your complaint was immediately forwarded to the relevant department and is being handled on a priority basis.
Best Regards,
Team Solar SME, Inc.