Review for Solar SME


Solar SME

3.83 based on 10 reviews


We provide free solar estimates, solar system designs, various attractive financial options, and top-notch customer support.

There’s also a 25 year all guard warranty! You can depend on Solar SME to deliver highly trained professionals, outstanding customer service, and quality systems tailored to fit your family’s needs. As a BBB accredited company, we are passionate about your energy saving goals and enabling you to generate your own electricity.

Thanks to our partnership with Pearl, we’re able to bring you even more benefits that will increase the efficiency and value of your home. Pearl Certification allows Solar SME Inc. to certify our installations and improvements we make to your home. Pearl certified homes sell on average for 5% more! Choosing high-performing systems has always been a smart decision, and it has never been this easy!

Frank
Harker Heights , TX

Stay away

12/16/2020

Office location: Duncanville, TX 75137

1.00

Stay away from this company they try and pressure you into signing contracts their site survey does not involve explaining anything to. I had to have them redo the contract multiple times finding things that did not sound right or were incorrect. I finally made a rep come to my house and explain everything to me and found out that the current panels that I was in the contract would only cover a fraction or my electric bill. I specifically told them that I did not want an electric bill and that I wanted to average between 2500 and 3000 kWh a month. We redid the number of panels from 30 something to 52 and I was assured that it would generate the number I asked for. My solar panels have been installed for the last 3 months and I have yet to generate more than 1500 kWh a month and when I called I was told my system will average out at 2000 kWh which is a huge difference when you are paying 45,000 for the system that runs 300.00 a month. If you decide to go with them make sure you have them put in the contract the number of kWh you expect to produce because you will put it in their terms that you don't understand. I usually am really good at making sure I am covered in a contract but I found out I definitely was not this time.


Comments:

Hello Frank, We're sorry to hear about your concerns with your solar panel system. Your Project Manager has been in constant contact with you and your house visit was scheduled for last Tuesday. But as you know, due to the weather, our team had to return without being able to work on your roof because of rainfall and obvious safety reasons. Please rest assured that all your issues will be resolved as soon as the weather is under control and your next house visit is scheduled. Client satisfaction has always been a top priority here at Solar SME and all our employees are always expected to offer the best to their clients. Your complaint was immediately forwarded to the relevant department and is being handled on a priority basis. Best Regards, Team Solar SME, Inc.

What type of installation was this?
Residential Electric

What year was your system installed?
2020

What is your property's zip code?
76548

What is the size of the system installed?
kW

Please tell us more

Sales Process

1.00

Quality of Advice

1.00

On Schedule

1.00

Price Charged as Quoted

1.00

Quality of Products Used

4.00

Quality of Installation

5.00

Professionalism and Courtesy

1.00

After Sales Support

1.00


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