Review for Arch Electric

Office location: 1237 Pilgrim Road Suite 201, Plymouth WI, 53073

12/11/2020
Zieroth Residential Ground Solar Brookfield, WI

Great company! Professional, reliant and experienced!

Arch Electric is very competent in their entity with solar install and production. We initially had difficulties with communication with one staff person, but Angie was quick to jump in and assist in answering any questions we had. She was excellent with follow through. The project was postponed for two months, only to find out it was due to the need for an updated survey, requested by the City of Brookfield, which was not anticipated. Once the survey was completed, communication happened regularly and all aspects of the install began. Our decision to go with Arch Electric was from their first impressions. Angie was very respectful on the first call, did not assume and treated us as knowledgeable potential clients with minimal sales pressure. We had another bid from a competitor (Sun Badger Solar) who was the exact opposite, talking down and only addressing the conversations to my husband. Even though we BOTH were FT employees in our careers and partners in marriage, spending "our money" was something I felt should include me in the decision making and negotiations process. Being in middle management in healthcare for half my career, I consider myself an intelligent person. Once the install team arrived, they ALL were very respectful, personable, professional and quite fun to have around. It was good to see a young group of guys clean up after themselves, work as a team and communicate with us if any anticipated noise level was expected or a timeframe when the power needed to be out for a bit. They always left the property cleaned up as it was, when they first arrived. We upgraded the amperage and had an outlet installed for the anticipation of need for an electric car, thinking progressively. They also drug a hose, along with the underground tubing that they put the wires through, so we could have an extension of water access for our garden and flower beds, an added plus! We have already received the rebate from Focus on Energy and look forward to the positive outcome it will have on our taxes next year. The Enphase app on our phones are quite fun to follow, to see when the production is higher or lower. Our install was in mid August, ending with the final approval by WE Energies on Sept.12th. Thank goodness we were blessed with a lot of sun this past month and a half, as it has significantly decreased our energy bill on the electric side already! Made up for the 2 month delay at the beginning (again, not Arch Electric's fault). Thanks for a great experience in something that was more my husband's goal than mine...:) For pictures, check the Google review we posted. Do not hesitate to contact Arch Electric...you will be glad you did!

Sales process
Price charged as quoted
On schedule
Installation quality
After sales support